• CMS rates this facility 5/5 stars (above average)
• Has 72 certified beds with an average of 65.8 residents per day (91% occupancy)
• Last health inspection found 1 deficiencies (inspected Nov 17, 2025)
• No fines on record
• Total nursing staff: 5.20 hours per resident per day
• Staff turnover rate: 33.3%
Friendship Village Retirement is a 5-star Medicare and Medicaid certified nursing home in Waterloo, Iowa with 72 certified beds. It has been operating since 1968. The facility scored above average compared to Iowa facilities.
Ensure each resident receives an accurate assessment.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ensure each resident receives an accurate assessment.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| FRIENDS OF FAITH RETIREMENT HOMES, INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Aug 15, 1968 |
| FRIENDS OF FAITH RETIREMENT HOMES, INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Aug 15, 1968 |
| GATES, LISA | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2016 |
| ADAMS, SALLY | W-2 MANAGING EMPLOYEE | Individual | N/A | Apr 1, 2016 |
| GATES, LISA | W-2 MANAGING EMPLOYEE | Individual | N/A | Apr 1, 2016 |