• CMS rates this facility 3/5 stars (average)
• Has 197 certified beds with an average of 101.6 residents per day (52% occupancy)
• Last health inspection found 8 deficiencies (inspected Jun 4, 2025)
• No fines on record
• Total nursing staff: 3.52 hours per resident per day
• Staff turnover rate: 35.1%
• Part of the Life Care Centers of America chain (194 facilities)
Heritage Center, the is a 3-star Medicare and Medicaid certified nursing home in Morristown, Tennessee with 197 certified beds. It has been operating since 1989. The facility scored at average compared to Tennessee facilities.
Ensure each resident receives an accurate assessment.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide and implement an infection prevention and control program.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Provide safe and appropriate respiratory care for a resident when needed.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| PRESTON, FORREST | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Individual | 100% | Jan 6, 1976 |
| LIFE CARE CENTERS OF AMERICA, INC. | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Apr 1, 1994 |
| FARMER, ELIZABETH | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 1, 2024 |
| FLETCHER, TODD | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | May 1, 2021 |
| LAY, LISA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 24, 2017 |
| PARTON, DARLA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 15, 2004 |
| PRESTON, AUBREY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Nov 27, 2024 |
| PRESTON, FORREST | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 1, 1994 |
| SOLOMON, JENNIFER | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | May 1, 2019 |
| SWANKER, RICHARD | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 2022 |
| TAN, MICHAEL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 30, 2013 |
| ZIEGLER, JAMES | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 18, 2001 |
| FLETCHER, TODD | CORPORATE DIRECTOR | Individual | N/A | May 1, 2021 |
| LAY, LISA | CORPORATE DIRECTOR | Individual | N/A | Apr 24, 2017 |
| PRESTON, FORREST | CORPORATE DIRECTOR | Individual | N/A | Jan 6, 1976 |
| SWANKER, RICHARD | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2022 |
| ZIEGLER, JAMES | CORPORATE DIRECTOR | Individual | N/A | Sep 18, 2001 |
| CROSS, CINDY | CORPORATE OFFICER | Individual | N/A | Apr 21, 1994 |
| FLETCHER, TODD | CORPORATE OFFICER | Individual | N/A | Nov 2, 2020 |
| HENRY, TERRY | CORPORATE OFFICER | Individual | N/A | Aug 16, 1999 |
| LAY, LISA | CORPORATE OFFICER | Individual | N/A | Feb 9, 2018 |
| PRESTON, FORREST | CORPORATE OFFICER | Individual | N/A | Jan 6, 1976 |
| SWANKER, RICHARD | CORPORATE OFFICER | Individual | N/A | Apr 1, 2011 |
| THURMOND, JOAN | CORPORATE OFFICER | Individual | N/A | Sep 22, 2000 |
| ZIEGLER, JAMES | CORPORATE OFFICER | Individual | N/A | Aug 16, 1999 |
This chain operates 194 facilities. View all →