• CMS rates this facility 1/5 stars (below average)
• Has 132 certified beds with an average of 115.8 residents per day (88% occupancy)
• Last health inspection found 11 deficiencies (inspected May 27, 2025)
• No fines on record
• Total nursing staff: 3.39 hours per resident per day
• Staff turnover rate: 63.3% (high)
Pioneer Valley Health & Rehabilitation is a 1-star Medicare and Medicaid certified nursing home in South Hadley, Massachusetts with 132 certified beds. It has been operating since 2001. The facility scored below average compared to Massachusetts facilities.
Ensure each resident receives an accurate assessment.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide and implement an infection prevention and control program.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Reasonably accommodate the needs and preferences of each resident.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Ensure each resident receives an accurate assessment.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide safe and appropriate respiratory care for a resident when needed.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide and implement an infection prevention and control program.
+ 26 more deficiencies
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| CUZZUPOLI FAMILY 2011 IRREVOCABLE TRUST | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 95% | Feb 1, 2023 |
| CUZZUPOLI, JOSEPH | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Individual | 5% | Feb 1, 2023 |
| CUZZUPOLI FAMILY 2011 IRREVOCABLE TRUST | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Feb 1, 2023 |
| FRAIOLI, PATRICK | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2023 |
| KOPPENHEFFER, ALEX | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2023 |
| WHEELER, SCOTT | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2023 |
| FRAIOLI, PATRICK | CORPORATE DIRECTOR | Individual | N/A | Feb 1, 2023 |
| KOPPENHEFFER, ALEX | CORPORATE DIRECTOR | Individual | N/A | Feb 1, 2023 |
| WHEELER, SCOTT | CORPORATE DIRECTOR | Individual | N/A | Feb 1, 2023 |
| CUZZUPOLI, JOSEPH | CORPORATE OFFICER | Individual | N/A | Nov 17, 2021 |