CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in Florida. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Willowbrooke Court at Azalea Trace is a 5-star Medicare and Medicaid certified nursing home in Pensacola, Florida with 24 certified beds. It has been operating since 1983. Its overall CMS rating is 5 out of 5.
No deficiency citations on record.
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| ACTS RETIREMENT SERVICES, INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Aug 1, 2012 |
| ACTS ACQUISITION AND DEVELOPMENT COMPANY LLC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| ACTS ALLIANCE MANAGEMENT LLC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| ACTS COMMUNITIES OF MARYLAND, INC. | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Apr 1, 2019 |
| ACTS LEGACY FOUNDATION, INC. | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| ACTS SIGNATURE COMMUNITY SERVICES INC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| BONITA SPRINGS RETIREMENT VILLAGE INC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Nov 1, 2024 |
| MEASE LIFE INC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Oct 1, 2023 |
| ALLMOND, SUSAN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2015 |
| BROD, KATHRYN | CORPORATE DIRECTOR | Individual | N/A | Feb 15, 2024 |
| CALLAWAY, WARREN | CORPORATE DIRECTOR | Individual | N/A | Mar 30, 2022 |
| CHAMBERLAIN, LINDA | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2025 |
| CHRISTIANSEN, KAREN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2020 |
| DETWEILER, HAROLD | CORPORATE DIRECTOR | Individual | N/A | Nov 1, 2009 |
| ESTERHAI, JOHN | CORPORATE DIRECTOR | Individual | N/A | May 1, 1996 |
| GERNER, ELRIC | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2009 |
| GLYNN, JAMES | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2023 |
| GRANT, GERALD | CORPORATE DIRECTOR | Individual | N/A | May 4, 2017 |
| GREER, JASON | CORPORATE DIRECTOR | Individual | N/A | Mar 30, 2022 |
| KELLY, MICHAEL | CORPORATE DIRECTOR | Individual | N/A | Feb 11, 2020 |
| LAMMERS, JOHN | CORPORATE DIRECTOR | Individual | N/A | Dec 15, 2020 |
| LAWSON, DANIEL | CORPORATE DIRECTOR | Individual | N/A | Jun 11, 2019 |
| MASHNER, MARVIN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 1991 |
| MIDDLEBROOKS, DANIEL | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2023 |
| REICHARD, DAWN | CORPORATE DIRECTOR | Individual | N/A | Jun 1, 2025 |
| AHERN, SUSAN | CORPORATE OFFICER | Individual | N/A | Jan 1, 2020 |
| ALLMOND, SUSAN | CORPORATE OFFICER | Individual | N/A | Jan 1, 2025 |
| CHRISTIANSEN, KAREN | CORPORATE OFFICER | Individual | N/A | May 25, 2010 |
| FOX, GLENN | CORPORATE OFFICER | Individual | N/A | Jan 1, 2017 |
| GERNER, ELRIC | CORPORATE OFFICER | Individual | N/A | Jan 1, 2010 |
| GRANT, GERALD | CORPORATE OFFICER | Individual | N/A | Jun 1, 2005 |
| LAWSON, DANIEL | CORPORATE OFFICER | Individual | N/A | Jan 1, 2025 |
| MASHNER, MARVIN | CORPORATE OFFICER | Individual | N/A | Jan 1, 2025 |
| ACTS MANAGEMENT SERVICES, INC. | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Aug 1, 2012 |
| ACTS RETIREMENT-LIFE COMMUNITIES INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Jan 1, 2012 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Dec 31, 2022 |
| AHERN, SUSAN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 2020 |
| CHRISTIANSEN, KAREN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 1, 2012 |
| FOX, GLENN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 2017 |
| GRANT, GERALD | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 1, 2012 |
| U.S. BANK | TRUSTEE OF THE SNF | Organization | N/A | Jul 9, 2025 |
| ACTS MANAGEMENT SERVICES, INC. | ADP OF THE SNF | Organization | N/A | Jul 17, 2025 |
| ACTS RETIREMENT-LIFE COMMUNITIES INC | ADP OF THE SNF | Organization | N/A | Jan 1, 2012 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC | ADP OF THE SNF | Organization | N/A | Jul 17, 2025 |
| BAKER TILLY ADVISORY GROUP, LP | ADP OF THE SNF | Organization | N/A | Feb 3, 2025 |
| BAKER TILLY US, LLP | ADP OF THE SNF | Organization | N/A | Nov 5, 2024 |
| U.S. BANK | ADP OF THE SNF | Organization | N/A | Jul 13, 2025 |
| AHERN, SUSAN | ADP OF THE SNF | Individual | N/A | Jan 1, 2020 |
| CHRISTIANSEN, KAREN | ADP OF THE SNF | Individual | N/A | Aug 1, 2014 |
| DENAPOLES, CHRISTOPHER | ADP OF THE SNF | Individual | N/A | Jan 1, 2020 |
| FOX, GLENN | ADP OF THE SNF | Individual | N/A | Jan 1, 2017 |
| GRANT, GERALD | ADP OF THE SNF | Individual | N/A | Aug 1, 2014 |
| PETERSON, LISA | ADP OF THE SNF | Individual | N/A | May 9, 2025 |
Compare CMS ratings and recorded fines for Willowbrooke Court at Azalea Trace and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 27 facilities. View all →