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HomeMichiganCaretel Inns of Tri-Cities

Caretel Inns of Tri-Cities

6700 Westside Saginaw Road, Bay City, MI 487069896679800WebsiteGoogle Maps
4.3on Google(117 reviews)
1/5Much Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
1/5
Staffing
3/5
Quality
4/5
Beds
60
certified
4 fine(s) totaling $222,512

How Caretel Inns of Tri-Cities Compares in Michigan

Facility results compared with averages for CMS-certified nursing homes in Michigan. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
1/5
MI average
3.1/5
Below state average
Health inspection rating
1/5
MI average
2.8/5
Below state average
Staffing rating
3/5
MI average
3.6/5
Below state average
Nursing hours per resident
3.81 hrs/day
MI average
3.99 hrs/day
Below state average
RN hours per resident
0.73 hrs/day
MI average
0.78 hrs/day
Close to state average
Staff turnover
63.0%
MI average
44.1%
Higher than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 1/5 overall CMS rating is below the Michigan average of 3.1/5.
Its 1/5 health inspection rating is below the Michigan average of 2.8/5.
Staff turnover is 63.0%, higher than the Michigan average of 44.1%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
21
deficiency citations
Inspected Jul 17, 2024
Most recent cycle
15
deficiency citations
Inspected Aug 7, 2025
The most recent cycle recorded 6 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$9,429/mo
Michigan median
Private Room
$10,372/mo
Michigan median
Bay County 65+
21,607
20.8% of county
County Population
103,752
Bay County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Caretel Inns of Tri-Cities is a 1-star Medicare and Medicaid certified nursing home in Bay City, Michigan with 60 certified beds. It has been operating since 2007. Its overall CMS rating is 1 out of 5.

Beds
60
Avg Residents/Day
55.8
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Oct 25, 2007
Sprinklers
Yes
Council
Resident
County
Bay
Last Inspection
Aug 7, 2025
Deficiencies (Cycle 1)
15
Weighted Score
186.8
Infection Citations
0

Deficiency Citations (43)

F0689Actual Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: May 11, 2026Corrected: NoCycle: 1
F0693Actual Harm

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Survey: Dec 18, 2025Corrected: NoCycle: 1
F0726Potential for Harm

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Survey: Dec 18, 2025Corrected: NoCycle: 1
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0921Potential for Harm

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0803Potential for Harm

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0806Potential for Harm

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Survey: Aug 7, 2025Corrected: NoCycle: 1
F0684Actual Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0689Actual Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0686Actual Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Jun 13, 2025Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jun 13, 2025Corrected: NoCycle: 2
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Jun 13, 2025Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: May 8, 2025Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Mar 4, 2025Corrected: NoCycle: 2
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Mar 4, 2025Corrected: NoCycle: 2
F0686Actual Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Jan 21, 2025Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jan 21, 2025Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Jul 17, 2024Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Jul 17, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jul 17, 2024Corrected: NoCycle: 2
F0921Potential for Harm

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Survey: Jul 17, 2024Corrected: NoCycle: 2
F0655Potential for Harm

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Survey: Jul 17, 2024Corrected: NoCycle: 2
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Jul 17, 2024Corrected: NoCycle: 2

+ 13 more deficiencies

Total Fines
$222,512
Number of Fines
4
Payment Denials
2
Total Penalties
6

Penalty History

FineMay 8, 2025
$38,961
FineFeb 14, 2024
$41,723
FineJul 24, 2025
$54,100
FineJul 21, 2023
$87,728
Payment DenialJul 24, 2025
28 days denied
Payment DenialJul 21, 2023
25 days denied

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.04 hrs
National avg: 2.32 hrs
LPN1.03 hrs
National avg: 0.86 hrs
RN0.73 hrs
National avg: 0.69 hrs
Total Nursing3.81 hrs
National avg: 3.86 hrs
Weekend Total3.42 hrs
National avg: 0.00 hrs
Physical Therapist0.11 hrs
National avg: 0.07 hrs
Total Turnover
63.0%
RN Turnover
61.5%
Administrators Left
1

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (13)

NameRoleTypeOwnership %Since
SYMPHONY OF MICHIGAN HOLDINGS LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jun 1, 2020
BENOIT HOLDINGS LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization20%Jun 1, 2020
CALUMET SOUTH LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization5%Jun 1, 2020
FAIRHOME TRUST UAD 123120125% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization20%Jun 1, 2020
GZLT HOLDINGS LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization10%Jun 1, 2020
WILLOW DELTA TRUST5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization15%Jun 1, 2020
KRUPP, ARI5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividual10%Sep 1, 2019
SENDEROWICZ, YOSSI5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividual5%Jun 1, 2020
MCGOURTY, DIANEW-2 MANAGING EMPLOYEEIndividualN/AJan 30, 2020
HARTMAN, DAVIDCORPORATE OFFICERIndividualN/AJun 1, 2020
KRUPP, ARICORPORATE OFFICERIndividualN/ASep 1, 2019
HARTMAN, DAVIDOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2020
KRUPP, ARIOPERATIONAL/MANAGERIAL CONTROLIndividualN/ASep 1, 2019

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Caretel Inns of Tri-Cities and nearby alternatives.

All Michigan facilities
Caretel Inns of Tri-Cities
Bay City, MICurrent facility
CMS
1/5
Health
1/5
Staffing
3/5
Recorded fines: $222,512
Carriage House Nursing and Rehabilitation
Bay City, MI3.8 mi
CMS
3/5
Health
3/5
Staffing
4/5
Recorded fines: None
Bay Shores Senior Care and Rehab Center
Bay City, MI4.1 mi
CMS
4/5
Health
3/5
Staffing
4/5
Recorded fines: None
Hampton Nursing and Rehabilitation
Bay City, MI5.1 mi
CMS
3/5
Health
3/5
Staffing
3/5
Recorded fines: None
Great Lakes Rehabilitation Center
Saginaw, MI5.1 mi
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: $21,244
Hoyt Nursing & Rehab Centre
Saginaw, MI7.2 mi
CMS
3/5
Health
3/5
Staffing
3/5
Recorded fines: $30,740
Saginaw Senior Care and Rehabilitation Center, LLC
Saginaw, MI7.4 mi
CMS
4/5
Health
3/5
Staffing
4/5
Recorded fines: $68,083
FacilityDistanceCMSHealthStaffingRecorded fines
Caretel Inns of Tri-Cities
Bay City, MI · Current facility
—1/51/53/5$222,512
Carriage House Nursing and Rehabilitation
Bay City, MI
3.8 mi3/53/54/5None recorded
Bay Shores Senior Care and Rehab Center
Bay City, MI
4.1 mi4/53/54/5None recorded
Hampton Nursing and Rehabilitation
Bay City, MI
5.1 mi3/53/53/5None recorded
Great Lakes Rehabilitation Center
Saginaw, MI
5.1 mi2/52/52/5$21,244
Hoyt Nursing & Rehab Centre
Saginaw, MI
7.2 mi3/53/53/5$30,740
Saginaw Senior Care and Rehabilitation Center, LLC
Saginaw, MI
7.4 mi4/53/54/5$68,083

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Caretel Inns of Tri-Cities?▾
Caretel Inns of Tri-Cities has an overall CMS rating of 1 out of 5 stars, with a health inspection rating of 1/5, staffing rating of 3/5, and quality measures rating of 4/5. This facility is rated below average.
How much does Caretel Inns of Tri-Cities cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Michigan is $9,429/month for a semi-private room and $10,372/month for a private room (Genworth/CareScout 2024). Caretel Inns of Tri-Cities participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Caretel Inns of Tri-Cities had any health inspection violations?▾
Caretel Inns of Tri-Cities had 15 deficiency citations in its most recent health inspection (Aug 7, 2025). The current CMS dataset records 4 fine(s) totaling $222,512.
What are the staffing levels at Caretel Inns of Tri-Cities?▾
Caretel Inns of Tri-Cities provides 3.81 total nursing staff hours per resident per day, including 0.73 RN hours, 1.03 LPN hours, and 2.04 nurse aide hours. The total staff turnover rate is 63.0%.
How many beds does Caretel Inns of Tri-Cities have?▾
Caretel Inns of Tri-Cities has 60 certified beds with an average of 55.8 residents per day, resulting in approximately 93% occupancy. The facility is For profit - Corporation owned and is part of the Symphony Care Network chain.
Are there other nursing homes near Caretel Inns of Tri-Cities?▾
Yes. This page lists 6 nearby nursing homes in Michigan, including 3 in Bay City. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Caretel Inns of Tri-Cities?▾
On Google Maps, Caretel Inns of Tri-Cities has a rating of 4.3 out of 5 based on 117 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 1/5.

Part of Symphony Care Network

This chain operates 7 facilities. View all →