• CMS rates this facility 1/5 stars (below average)
• Has 60 certified beds with an average of 53.1 residents per day (89% occupancy)
• Last health inspection found 20 deficiencies (inspected Aug 7, 2025)
• Has been fined a total of $251,642 across 4 fine(s)
• Total nursing staff: 3.91 hours per resident per day
• Staff turnover rate: 63.9% (high)
• Part of the Symphony Care Network chain (7 facilities)
Caretel Inns of Tri-Cities is a 1-star Medicare and Medicaid certified nursing home in Bay City, Michigan with 60 certified beds. It has been operating since 2007. The facility scored below average compared to Michigan facilities.
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide and implement an infection prevention and control program.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Provide and implement an infection prevention and control program.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Provide safe and appropriate respiratory care for a resident when needed.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
+ 16 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| SYMPHONY OF MICHIGAN HOLDINGS LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Jun 1, 2020 |
| BENOIT HOLDINGS LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jun 1, 2020 |
| CALUMET SOUTH LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jun 1, 2020 |
| DRAKE LOUIS ENTERPRISE, LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jun 1, 2020 |
| FAIRHOME TRUST UAD 12312012 | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jun 1, 2020 |
| GZLT HOLDINGS LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jun 1, 2020 |
| WILLOW DELTA TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jun 1, 2020 |
| HARTMAN, DAVID | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | N/A | Jun 1, 2020 |
| HARTMAN, MARK | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | N/A | Jun 1, 2020 |
| KRUPP, ARI | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | N/A | Sep 1, 2019 |
| SENDEROWICZ, YOSSI | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | N/A | Jun 1, 2020 |
| HARTMAN, DAVID | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jun 1, 2020 |
| KRUPP, ARI | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 1, 2019 |
| HARTMAN, DAVID | CORPORATE OFFICER | Individual | N/A | Jun 1, 2020 |
| KRUPP, ARI | CORPORATE OFFICER | Individual | N/A | Sep 1, 2019 |
| MCGOURTY, DIANE | W-2 MANAGING EMPLOYEE | Individual | N/A | Jan 30, 2020 |
This chain operates 7 facilities. View all →