CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in New Jersey. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Complete Care at Arbors is a 4-star Medicare and Medicaid certified nursing home in Toms River, New Jersey with 120 certified beds. It has been operating since 1994. Its overall CMS rating is 4 out of 5.
Ensure services provided by the nursing facility meet professional standards of quality.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ensure services provided by the nursing facility meet professional standards of quality.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ensure services provided by the nursing facility meet professional standards of quality.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| NJ OC HOLDCO OPCO II LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Sep 1, 2019 |
| EEF CAPITAL LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Sep 1, 2019 |
| NJ OC MEZZCO OPCO LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Sep 1, 2019 |
| PEACE CAPITAL LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Sep 1, 2019 |
| SCHLAFF, BENNY | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | N/A | Sep 1, 2019 |
| SCHLAFF, NACHUM | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | N/A | Sep 1, 2019 |
| HOCH, ROBERT | MANAGING CONTROL - GOVERNING BODY | Individual | N/A | Sep 1, 2019 |
| STEIN, SHALOM | MANAGING CONTROL - GOVERNING BODY | Individual | N/A | Sep 1, 2019 |
| STEIN, SHALOM | CORPORATE OFFICER | Individual | N/A | Sep 1, 2019 |
| HOCH, ROBERT | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 1, 2019 |
| ISSA, MOUSA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 1, 2019 |
| MERCADO, WANDA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 1, 2019 |
| PATEL, AKSHAY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 1, 2019 |
| SHAPIRO, MENACHEM | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 3, 2023 |
| ARBORS PROPCO LLC | ADP OF THE SNF | Organization | N/A | Sep 1, 2019 |
| EEF CAPITAL LLC | ADP OF THE SNF | Organization | N/A | Sep 1, 2019 |
| NJ OC HOLDCO PROPCO LLC | ADP OF THE SNF | Organization | N/A | Sep 1, 2019 |
| PEACE CAPITAL LLC | ADP OF THE SNF | Organization | N/A | Sep 1, 2019 |
| BOYLE, JACQUELINE | ADP OF THE SNF | Individual | N/A | Sep 1, 2019 |
| ISSA, MOUSA | ADP OF THE SNF | Individual | N/A | Sep 1, 2019 |
| MERCADO, WANDA | ADP OF THE SNF | Individual | N/A | Sep 1, 2019 |
| PATEL, AKSHAY | ADP OF THE SNF | Individual | N/A | Sep 1, 2019 |
| SCHLAFF, BENNY | ADP OF THE SNF | Individual | N/A | Sep 1, 2019 |
| SCHLAFF, NACHUM | ADP OF THE SNF | Individual | N/A | Sep 1, 2019 |
| SHAPIRO, MENACHEM | ADP OF THE SNF | Individual | N/A | Jul 3, 2023 |
| STEIN, SHALOM | ADP OF THE SNF | Individual | N/A | Sep 1, 2019 |
Compare CMS ratings and recorded fines for Complete Care at Arbors and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 85 facilities. View all →