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HomeDelawareEncore at Wilmington

Encore at Wilmington

2723 Shipley Road, Wilmington, DE 198103024790111WebsiteGoogle Maps
4.5on Google(81 reviews)
4/5Above Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
3/5
Staffing
4/5
Quality
5/5
Beds
82
certified
2 fine(s) totaling $32,394

How Encore at Wilmington Compares in Delaware

Facility results compared with averages for CMS-certified nursing homes in Delaware. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
4/5
DE average
3.2/5
Above state average
Health inspection rating
3/5
DE average
2.7/5
Above state average
Staffing rating
4/5
DE average
4.0/5
Close to state average
Nursing hours per resident
3.95 hrs/day
DE average
4.35 hrs/day
Below state average
RN hours per resident
1.14 hrs/day
DE average
0.97 hrs/day
Above state average
Staff turnover
51.3%
DE average
41.3%
Higher than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 4/5 overall CMS rating is above the Delaware average of 3.2/5.
Reported nursing time is 3.95 hours per resident per day, below the state average of 4.35.
Reported RN time is 1.14 hours per resident per day, above the state average of 0.97.
Staff turnover is 51.3%, higher than the Delaware average of 41.3%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
35
deficiency citations
Inspected Jul 2, 2024
Most recent cycle
4
deficiency citations
Inspected Jun 6, 2025
The most recent cycle recorded 31 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$12,167/mo
Delaware median
Private Room
$13,567/mo
Delaware median
New Castle County 65+
92,683
16.2% of county
County Population
570,567
New Castle County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Encore at Wilmington is a 4-star Medicare and Medicaid certified nursing home in Wilmington, Delaware with 82 certified beds. It has been operating since 1986. Its overall CMS rating is 4 out of 5.

Beds
82
Avg Residents/Day
65.4
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
May 7, 1986
Sprinklers
Yes
Council
Resident
County
New Castle
Last Inspection
Jun 6, 2025
Deficiencies (Cycle 1)
4
Weighted Score
73.5
Infection Citations
0

Deficiency Citations (59)

F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jun 6, 2025Corrected: NoCycle: 1
F0628Potential for Harm

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Survey: Jun 6, 2025Corrected: NoCycle: 1
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jun 6, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Jun 6, 2025Corrected: NoCycle: 1
F0760Potential for Harm

Ensure that residents are free from significant medication errors.

Survey: Jun 6, 2025Corrected: NoCycle: 2
F0689Actual Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0553Potential for Harm

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0623Potential for Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0638Potential for Harm

Assure that each resident’s assessment is updated at least once every 3 months.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0641Potential for Harm

Ensure each resident receives an accurate assessment.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0645Potential for Harm

PASARR screening for Mental disorders or Intellectual Disabilities

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0685Potential for Harm

Assist a resident in gaining access to vision and hearing services.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0728Potential for Harm

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0730Potential for Harm

Observe each nurse aide's job performance and give regular training.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0882Potential for Harm

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0947Potential for Harm

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0838Minimal Harm

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Survey: Jul 2, 2024Corrected: NoCycle: 2
F0660Immediate Jeopardy

Plan the resident's discharge to meet the resident's goals and needs.

Survey: Jan 8, 2024Corrected: NoCycle: 3

+ 29 more deficiencies

Total Fines
$32,394
Number of Fines
2
Payment Denials
0
Total Penalties
2

Penalty History

FineJan 8, 2024
$15,593
FineJul 2, 2024
$16,801

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.01 hrs
National avg: 2.32 hrs
LPN0.80 hrs
National avg: 0.86 hrs
RN1.14 hrs
National avg: 0.69 hrs
Total Nursing3.95 hrs
National avg: 3.86 hrs
Weekend Total3.45 hrs
National avg: 0.00 hrs
Physical Therapist0.00 hrs
National avg: 0.07 hrs
Total Turnover
51.3%
RN Turnover
52.9%
Administrators Left
1

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (13)

NameRoleTypeOwnership %Since
SNH PROJ LINCOLN TRS LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jan 1, 2020
DIVERSIFIED HEALTHCARE TRUST5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJan 1, 2020
SNH TRS LICENSEE HOLDCO LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJan 1, 2020
SNH TRS, INC.5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJan 1, 2020
BALLAS, TIMOTHYCONTRACTED MANAGING EMPLOYEEIndividualN/ANov 18, 2021
BOIDE, WILLIAMCONTRACTED MANAGING EMPLOYEEIndividualN/AJul 21, 2023
HARMON, CRYSTALCONTRACTED MANAGING EMPLOYEEIndividualN/ANov 18, 2021
MCGHEE, KARENCONTRACTED MANAGING EMPLOYEEIndividualN/AFeb 15, 2024
ANDERSON, JACQUELYNCORPORATE OFFICERIndividualN/AJan 1, 2024
BILOTTO, CHRISTOPHERCORPORATE OFFICERIndividualN/AJan 1, 2024
BROWN, MATTHEWCORPORATE OFFICERIndividualN/AJan 1, 2024
CLARK, JENNIFERCORPORATE OFFICERIndividualN/AJan 1, 2020
LIFE CARE SERVICES LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/ANov 18, 2021

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Encore at Wilmington and nearby alternatives.

All Delaware facilities
Encore at Wilmington
Wilmington, DECurrent facility
CMS
4/5
Health
3/5
Staffing
4/5
Recorded fines: $32,394
Cadia Rehabilitation Silverside
Wilmington, DE3,168 ft
CMS
4/5
Health
2/5
Staffing
5/5
Recorded fines: $10,608
Encore at Foulk
Wilmington, DE1.5 mi
CMS
5/5
Health
5/5
Staffing
5/5
Recorded fines: $13,544
Wilmington Nursing & Rehabilitation Center
Wilmington, DE2.0 mi
CMS
N/A
Health
N/A
Staffing
N/A
Recorded fines: $408,742
Kentmere Rehabilitation and Healthcare Center
Wilmington, DE4.0 mi
CMS
3/5
Health
3/5
Staffing
4/5
Recorded fines: $8,278
Willowbrooke Court at Country House
Wilmington, DE4.1 mi
CMS
5/5
Health
5/5
Staffing
5/5
Recorded fines: None
Stonegates
Greenville, DE4.2 mi
CMS
4/5
Health
3/5
Staffing
5/5
Recorded fines: $48,696
FacilityDistanceCMSHealthStaffingRecorded fines
Encore at Wilmington
Wilmington, DE · Current facility
—4/53/54/5$32,394
Cadia Rehabilitation Silverside
Wilmington, DE
3,168 ft4/52/55/5$10,608
Encore at Foulk
Wilmington, DE
1.5 mi5/55/55/5$13,544
Wilmington Nursing & Rehabilitation Center
Wilmington, DE
2.0 miN/AN/AN/A$408,742
Kentmere Rehabilitation and Healthcare Center
Wilmington, DE
4.0 mi3/53/54/5$8,278
Willowbrooke Court at Country House
Wilmington, DE
4.1 mi5/55/55/5None recorded
Stonegates
Greenville, DE
4.2 mi4/53/55/5$48,696

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Encore at Wilmington?▾
Encore at Wilmington has an overall CMS rating of 4 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 4/5, and quality measures rating of 5/5. This facility is rated above average.
How much does Encore at Wilmington cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Delaware is $12,167/month for a semi-private room and $13,567/month for a private room (Genworth/CareScout 2024). Encore at Wilmington participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Encore at Wilmington had any health inspection violations?▾
Encore at Wilmington had 4 deficiency citations in its most recent health inspection (Jun 6, 2025). The current CMS dataset records 2 fine(s) totaling $32,394.
What are the staffing levels at Encore at Wilmington?▾
Encore at Wilmington provides 3.95 total nursing staff hours per resident per day, including 1.14 RN hours, 0.80 LPN hours, and 2.01 nurse aide hours. The total staff turnover rate is 51.3%.
How many beds does Encore at Wilmington have?▾
Encore at Wilmington has 82 certified beds with an average of 65.4 residents per day, resulting in approximately 80% occupancy. The facility is For profit - Corporation owned.
Are there other nursing homes near Encore at Wilmington?▾
Yes. This page lists 6 nearby nursing homes in Delaware, including 5 in Wilmington. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Encore at Wilmington?▾
On Google Maps, Encore at Wilmington has a rating of 4.5 out of 5 based on 81 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 4/5.