• CMS rates this facility 2/5 stars (below average)
• Has 72 certified beds with an average of 38.9 residents per day (54% occupancy)
• Last health inspection found 16 deficiencies (inspected Nov 17, 2025)
• No fines on record
• Total nursing staff: 6.08 hours per resident per day
• Staff turnover rate: 83.9% (high)
The Neighborhood In Rio Rancho is a 2-star Medicare and Medicaid certified nursing home in Rio Rancho, New Mexico with 72 certified beds. It has been operating since 2016. The facility scored below average compared to New Mexico facilities.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide enough food/fluids to maintain a resident's health.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ensure each resident receives an accurate assessment.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Ensure services provided by the nursing facility meet professional standards of quality.
Observe each nurse aide's job performance and give regular training.
Provide or obtain dental services for each resident.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Keep all essential equipment working safely.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ensure services provided by the nursing facility meet professional standards of quality.
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure services provided by the nursing facility meet professional standards of quality.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide safe and appropriate respiratory care for a resident when needed.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
+ 9 more deficiencies
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| HAVERLAND CARTER LIFESTYLE GROUP OPERATING,LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Jul 16, 2015 |
| BROECKER, LAURA | CORPORATE DIRECTOR | Individual | N/A | Mar 16, 2020 |
| TRIGG, MARIE | CORPORATE DIRECTOR | Individual | N/A | Jul 21, 2022 |
| JULIAN, ANGELES | CORPORATE OFFICER | Individual | N/A | Mar 2, 2020 |
| MARTINEZ, JENNIFER | W-2 MANAGING EMPLOYEE | Individual | N/A | Oct 27, 2022 |