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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeIndianaWillows of New Castle

Willows of New Castle

1023 N 20th St, New Castle, IN 473627655299694
3/5Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
3/5
Staffing
2/5
Quality
2/5
Beds
95
certified

Key Findings

• CMS rates this facility 3/5 stars (average)

• Has 95 certified beds with an average of 53.9 residents per day (57% occupancy)

• Last health inspection found 4 deficiencies (inspected Mar 14, 2025)

• No fines on record

• Total nursing staff: 4.26 hours per resident per day

• Staff turnover rate: 59.6% (high)

Willows of New Castle is a 3-star Medicare and Medicaid certified nursing home in New Castle, Indiana with 95 certified beds. It has been operating since 1969. The facility scored at average compared to Indiana facilities.

Beds
95
Avg Residents/Day
53.9
Ownership
Government - County
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Mar 14, 1969
Sprinklers
Yes
Council
Resident
County
Henry
Last Inspection
Mar 14, 2025
Deficiencies (Cycle 1)
4
Weighted Score
29.0
Infection Citations
0

Deficiency Citations (20)

F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jul 28, 2025Corrected: NoCycle: 1
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Mar 14, 2025Corrected: NoCycle: 1
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Mar 14, 2025Corrected: NoCycle: 1
F0791Potential for Harm

Provide or obtain dental services for each resident.

Survey: Mar 14, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jan 9, 2025Corrected: NoCycle: 2
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Jan 9, 2025Corrected: NoCycle: 2
F0554Potential for Harm

Allow residents to self-administer drugs if determined clinically appropriate.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0561Potential for Harm

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0641Potential for Harm

Ensure each resident receives an accurate assessment.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0909Potential for Harm

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0689Actual Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jan 29, 2024Corrected: NoCycle: 2
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Nov 3, 2022Corrected: NoCycle: 3
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Nov 3, 2022Corrected: NoCycle: 3
F0727Potential for Harm

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Survey: Nov 3, 2022Corrected: NoCycle: 3
Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.44 hrs
National avg: 2.35 hrs
LPN1.40 hrs
National avg: 0.86 hrs
RN0.42 hrs
National avg: 0.68 hrs
Total Nursing4.26 hrs
National avg: 3.89 hrs
Weekend Total3.42 hrs
National avg: 0.00 hrs
Physical Therapist0.05 hrs
National avg: 0.07 hrs
Total Turnover
59.6%
RN Turnover
66.7%
Administrators Left
1

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Government - County
Recent Change
No

Owners & Managers (8)

NameRoleTypeOwnership %Since
HENRY COUNTY MEMORIAL HOSPITAL5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jan 1, 2012
NEW CASTLE IN OPCO, LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AJul 1, 2023
FRANKEL, ISRAELOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 8, 2025
DYNES, SHELDONCORPORATE DIRECTORIndividualN/AJan 1, 2012
PIDGEON, JOHNCORPORATE DIRECTORIndividualN/AJan 1, 2012
SHORE, MARIONCORPORATE DIRECTORIndividualN/AJan 1, 2012
WARE, DEBORAHCORPORATE DIRECTORIndividualN/AAug 27, 2021
RING, BRIANCORPORATE OFFICERIndividualN/AAug 1, 2022

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Frequently Asked Questions

What is the CMS rating for Willows of New Castle?▾
Willows of New Castle has an overall CMS rating of 3 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 2/5, and quality measures rating of 2/5. This facility is rated average.
Has Willows of New Castle had any health inspection violations?▾
Willows of New Castle had 4 deficiency citations in its most recent health inspection (Mar 14, 2025). The facility has no fines on record.
What are the staffing levels at Willows of New Castle?▾
Willows of New Castle provides 4.26 total nursing staff hours per resident per day, including 0.42 RN hours, 1.40 LPN hours, and 2.44 nurse aide hours. The total staff turnover rate is 59.6%.
How many beds does Willows of New Castle have?▾
Willows of New Castle has 95 certified beds with an average of 53.9 residents per day, resulting in approximately 57% occupancy. The facility is Government - County owned.
Are there other nursing homes near Willows of New Castle?▾
Yes, there are 4 other nursing homes in New Castle, Indiana with an average rating of 4/5. You can compare all facilities on the New Castle nursing homes page.