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HomeIndianaWillows of New Castle

Willows of New Castle

1023 N 20th St, New Castle, IN 473627655299694WebsiteGoogle Maps
4.4on Google(25 reviews)
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
3/5
Staffing
1/5
Quality
2/5
Beds
95
certified

How Willows of New Castle Compares in Indiana

Facility results compared with averages for CMS-certified nursing homes in Indiana. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
2/5
IN average
3.1/5
Below state average
Health inspection rating
3/5
IN average
2.8/5
Close to state average
Staffing rating
1/5
IN average
2.5/5
Below state average
Nursing hours per resident
3.75 hrs/day
IN average
3.68 hrs/day
Close to state average
RN hours per resident
0.44 hrs/day
IN average
0.66 hrs/day
Below state average
Staff turnover
58.8%
IN average
45.9%
Higher than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 2/5 overall CMS rating is below the Indiana average of 3.1/5.
Reported RN time is 0.44 hours per resident per day, below the state average of 0.66.
Staff turnover is 58.8%, higher than the Indiana average of 45.9%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
6
deficiency citations
Inspected Mar 14, 2025
Most recent cycle
6
deficiency citations
Inspected Mar 6, 2026
The two inspection cycles recorded the same number of deficiency citations.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$7,665/mo
Indiana median
Private Room
$8,669/mo
Indiana median
Henry County 65+
9,341
19.1% of county
County Population
48,913
Henry County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Willows of New Castle is a 2-star Medicare and Medicaid certified nursing home in New Castle, Indiana with 95 certified beds. It has been operating since 1969. Its overall CMS rating is 2 out of 5.

Beds
95
Avg Residents/Day
60.2
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Mar 14, 1969
Sprinklers
Yes
Council
Resident
County
Henry
Last Inspection
Mar 6, 2026
Deficiencies (Cycle 1)
6
Weighted Score
37.0
Infection Citations
0

Deficiency Citations (22)

F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Mar 6, 2026Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Mar 6, 2026Corrected: NoCycle: 1
F0688Potential for Harm

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Survey: Mar 6, 2026Corrected: NoCycle: 1
F0744Potential for Harm

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Survey: Mar 6, 2026Corrected: NoCycle: 1
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Mar 6, 2026Corrected: NoCycle: 1
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jul 28, 2025Corrected: NoCycle: 1
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Mar 14, 2025Corrected: NoCycle: 2
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Mar 14, 2025Corrected: NoCycle: 2
F0791Potential for Harm

Provide or obtain dental services for each resident.

Survey: Mar 14, 2025Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jan 9, 2025Corrected: NoCycle: 2
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Jan 9, 2025Corrected: NoCycle: 2
F0689Actual Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0554Potential for Harm

Allow residents to self-administer drugs if determined clinically appropriate.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0561Potential for Harm

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0641Potential for Harm

Ensure each resident receives an accurate assessment.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Jan 29, 2024Corrected: NoCycle: 3
F0909Potential for Harm

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Survey: Jan 29, 2024Corrected: NoCycle: 3
Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.43 hrs
National avg: 2.32 hrs
LPN0.89 hrs
National avg: 0.86 hrs
RN0.44 hrs
National avg: 0.69 hrs
Total Nursing3.75 hrs
National avg: 3.86 hrs
Weekend Total3.27 hrs
National avg: 0.00 hrs
Physical Therapist0.05 hrs
National avg: 0.07 hrs
Total Turnover
58.8%
RN Turnover
81.3%
Administrators Left
2

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (12)

NameRoleTypeOwnership %Since
HENRY COUNTY MEMORIAL HOSPITAL5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jan 1, 2012
DYNES, SHELDONCORPORATE DIRECTORIndividualN/AJan 1, 2012
PIDGEON, JOHNCORPORATE DIRECTORIndividualN/AJan 1, 2012
SHORE, MARIONCORPORATE DIRECTORIndividualN/AJan 1, 2012
WARE, DEBORAHCORPORATE DIRECTORIndividualN/AAug 27, 2021
RING, BRIANCORPORATE OFFICERIndividualN/AAug 1, 2022
NEW CASTLE IN OPCO, LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AJul 1, 2023
FRANKEL, ISRAELOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 8, 2025
NEW CASTLE IN OPCO, LLCADP OF THE SNFOrganizationN/AJan 13, 2025
FRANKEL, ISRAELADP OF THE SNFIndividualN/AJan 13, 2025
PATTON, ELIZABETHADP OF THE SNFIndividualN/AJan 13, 2025
REIS, JAMESADP OF THE SNFIndividualN/AJan 13, 2025

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Willows of New Castle and nearby alternatives.

All Indiana facilities
Willows of New Castle
New Castle, INCurrent facility
CMS
2/5
Health
3/5
Staffing
1/5
Recorded fines: None
Stonebrooke Rehabilitation Center
New Castle, IN1,056 ft
CMS
3/5
Health
3/5
Staffing
2/5
Recorded fines: None
Hickory Creek at New Castle
New Castle, IN1,056 ft
CMS
2/5
Health
3/5
Staffing
1/5
Recorded fines: None
Waters of New Castle, the
New Castle, IN1,056 ft
CMS
3/5
Health
3/5
Staffing
2/5
Recorded fines: None
Glen Oaks Health Campus
New Castle, IN3.2 mi
CMS
4/5
Health
3/5
Staffing
3/5
Recorded fines: None
Middletown Nursing and Rehabilitation Center
Middletown, IN12.3 mi
CMS
4/5
Health
3/5
Staffing
5/5
Recorded fines: None
Waters of Middletown Skilled Nursing Facility, the
Middletown, IN12.7 mi
CMS
4/5
Health
4/5
Staffing
1/5
Recorded fines: None
FacilityDistanceCMSHealthStaffingRecorded fines
Willows of New Castle
New Castle, IN · Current facility
—2/53/51/5None recorded
Stonebrooke Rehabilitation Center
New Castle, IN
1,056 ft3/53/52/5None recorded
Hickory Creek at New Castle
New Castle, IN
1,056 ft2/53/51/5None recorded
Waters of New Castle, the
New Castle, IN
1,056 ft3/53/52/5None recorded
Glen Oaks Health Campus
New Castle, IN
3.2 mi4/53/53/5None recorded
Middletown Nursing and Rehabilitation Center
Middletown, IN
12.3 mi4/53/55/5None recorded
Waters of Middletown Skilled Nursing Facility, the
Middletown, IN
12.7 mi4/54/51/5None recorded

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Willows of New Castle?▾
Willows of New Castle has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 1/5, and quality measures rating of 2/5. This facility is rated below average.
How much does Willows of New Castle cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Indiana is $7,665/month for a semi-private room and $8,669/month for a private room (Genworth/CareScout 2024). Willows of New Castle participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Willows of New Castle had any health inspection violations?▾
Willows of New Castle had 6 deficiency citations in its most recent health inspection (Mar 6, 2026). The current CMS dataset records no fines for this facility.
What are the staffing levels at Willows of New Castle?▾
Willows of New Castle provides 3.75 total nursing staff hours per resident per day, including 0.44 RN hours, 0.89 LPN hours, and 2.43 nurse aide hours. The total staff turnover rate is 58.8%.
How many beds does Willows of New Castle have?▾
Willows of New Castle has 95 certified beds with an average of 60.2 residents per day, resulting in approximately 63% occupancy. The facility is For profit - Corporation owned.
Are there other nursing homes near Willows of New Castle?▾
Yes. This page lists 6 nearby nursing homes in Indiana, including 4 in New Castle. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Willows of New Castle?▾
On Google Maps, Willows of New Castle has a rating of 4.4 out of 5 based on 25 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 2/5.