CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in Missouri. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Brooke Haven Healthcare is a 4-star Medicare and Medicaid certified nursing home in West Plains, Missouri with 120 certified beds. It has been operating since 1989. Its overall CMS rating is 4 out of 5.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Assure the security of all personal funds of residents deposited with the facility.
Ensure services provided by the nursing facility meet professional standards of quality.
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide care or services that was trauma informed and/or culturally competent.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ensure services provided by the nursing facility meet professional standards of quality.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| WILLOW HEALTH CARE INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Nov 1, 2003 |
| ALTER, SHIRLEY | W-2 MANAGING EMPLOYEE | Individual | N/A | Jul 2, 2019 |
| CLARK, SHEILA | W-2 MANAGING EMPLOYEE | Individual | N/A | Dec 1, 2010 |
| MILLER, SHERRY | W-2 MANAGING EMPLOYEE | Individual | N/A | Sep 1, 2009 |
| WILLIAMSON, JACKIE | W-2 MANAGING EMPLOYEE | Individual | N/A | Oct 14, 2009 |
| ALTER, SHIRLEY | CORPORATE DIRECTOR | Individual | N/A | Jul 2, 2019 |
| AUALA, ELQUIN | CORPORATE DIRECTOR | Individual | N/A | May 11, 2004 |
| OGDEN, JAMES | CORPORATE DIRECTOR | Individual | N/A | May 11, 2004 |
| MILLER, SHERRY | CORPORATE OFFICER | Individual | N/A | Sep 1, 2009 |
| WILLOW HEALTH CARE INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Nov 1, 2003 |
Compare CMS ratings and recorded fines for Brooke Haven Healthcare and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.