• CMS rates this facility 3/5 stars (average)
• Has 120 certified beds with an average of 64.2 residents per day (54% occupancy)
• Last health inspection found 15 deficiencies (inspected Dec 6, 2024)
• Has been fined a total of $10,033 across 1 fine(s)
• Total nursing staff: 3.91 hours per resident per day
• Staff turnover rate: 50.7% (high)
Brooke Haven Healthcare is a 3-star Medicare and Medicaid certified nursing home in West Plains, Missouri with 120 certified beds. It has been operating since 1989. The facility scored at average compared to Missouri facilities.
Assure the security of all personal funds of residents deposited with the facility.
Ensure services provided by the nursing facility meet professional standards of quality.
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide safe and appropriate respiratory care for a resident when needed.
Provide care or services that was trauma informed and/or culturally competent.
Post nurse staffing information every day.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dispose of garbage and refuse properly.
Provide and implement an infection prevention and control program.
Implement a program that monitors antibiotic use.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ensure services provided by the nursing facility meet professional standards of quality.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| WILLOW HEALTH CARE INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Nov 1, 2003 |
| WILLOW HEALTH CARE INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Nov 1, 2003 |
| ALTER, SHIRLEY | CORPORATE DIRECTOR | Individual | N/A | Jul 2, 2019 |
| AUALA, ELQUIN | CORPORATE DIRECTOR | Individual | N/A | May 11, 2004 |
| OGDEN, JAMES | CORPORATE DIRECTOR | Individual | N/A | May 11, 2004 |
| MILLER, SHERRY | CORPORATE OFFICER | Individual | N/A | Sep 1, 2009 |
| ALTER, SHIRLEY | W-2 MANAGING EMPLOYEE | Individual | N/A | Jul 2, 2019 |
| CLARK, SHEILA | W-2 MANAGING EMPLOYEE | Individual | N/A | Dec 1, 2010 |
| MILLER, SHERRY | W-2 MANAGING EMPLOYEE | Individual | N/A | Sep 1, 2009 |
| WILLIAMSON, JACKIE | W-2 MANAGING EMPLOYEE | Individual | N/A | Oct 14, 2009 |