Complete Care at Hales Corners

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Provide enough food/fluids to maintain a resident's health.

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Respond appropriately to all alleged violations.

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Perform COVID19 testing on residents and staff.

Ensure staff are vaccinated for COVID-19