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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeDelawareComplete Care at Hillside LLC

Complete Care at Hillside LLC

810 South Broom Street, Wilmington, DE 198053026521181
4/5Above Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
3/5
Staffing
4/5
Quality
5/5
Beds
106
certified

Key Findings

• CMS rates this facility 4/5 stars (above average)

• Has 106 certified beds with an average of 91.8 residents per day (87% occupancy)

• Last health inspection found 16 deficiencies (inspected Feb 6, 2025)

• No fines on record

• Total nursing staff: 4.13 hours per resident per day

• Staff turnover rate: 36.2%

• Part of the Complete Care chain (85 facilities)

Complete Care at Hillside LLC is a 4-star Medicare and Medicaid certified nursing home in Wilmington, Delaware with 106 certified beds. It has been operating since 1970. The facility scored above average compared to Delaware facilities.

Beds
106
Avg Residents/Day
91.8
Ownership
For profit - Limited Liability company
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Nov 14, 1970
Sprinklers
Yes
Council
Resident
County
New Castle
Last Inspection
Feb 6, 2025
Deficiencies (Cycle 1)
16
Weighted Score
63.0
Infection Citations
0

Deficiency Citations (31)

F0554Potential for Harm

Allow residents to self-administer drugs if determined clinically appropriate.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0680Minimal Harm

Ensure the activities program is directed by a qualified professional.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0700Potential for Harm

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0760Potential for Harm

Ensure that residents are free from significant medication errors.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0919Potential for Harm

Make sure that a working call system is available in each resident's bathroom and bathing area.

Survey: Feb 6, 2025Corrected: NoCycle: 1
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Feb 1, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Feb 1, 2024Corrected: NoCycle: 2
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Feb 1, 2024Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Feb 1, 2024Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Feb 1, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 1, 2024Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Nov 17, 2023Corrected: NoCycle: 3
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Nov 17, 2023Corrected: NoCycle: 3
F0726Potential for Harm

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Survey: Nov 17, 2023Corrected: NoCycle: 3
F0623Minimal Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Jan 19, 2022Corrected: NoCycle: 3
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jan 19, 2022Corrected: NoCycle: 3
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jan 19, 2022Corrected: NoCycle: 3
F0773Potential for Harm

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Survey: Jan 19, 2022Corrected: NoCycle: 3
F0808Potential for Harm

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Survey: Jan 19, 2022Corrected: NoCycle: 3

+ 1 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.33 hrs
National avg: 2.35 hrs
LPN1.04 hrs
National avg: 0.86 hrs
RN0.76 hrs
National avg: 0.68 hrs
Total Nursing4.13 hrs
National avg: 3.89 hrs
Weekend Total3.70 hrs
National avg: 0.00 hrs
Physical Therapist0.07 hrs
National avg: 0.07 hrs
Total Turnover
36.2%
RN Turnover
23.5%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Limited Liability company
Recent Change
No

Owners & Managers (12)

NameRoleTypeOwnership %Since
PC DE OPCOS LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jun 1, 2021
PC WTA OPCO HOLDCO LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 1, 2021
PEACE CAPITAL HOLDINGS LLC (DE)5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 1, 2021
SMS 2021 TRUST5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 1, 2021
BAICH-PIETLOCK, DEBRAOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2021
COX, VICKIEOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2021
GRAZIANO, RUTHOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2021
MANSFIELD, MELISSAOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2021
MCGHEE, KARENOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2021
SILVERBERG, NISANELOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2021
STEIN, SHALOMCORPORATE OFFICERIndividualN/AJun 1, 2021
WELLTOWER OP LLC5% OR GREATER SECURITY INTERESTOrganizationN/AJun 1, 2021

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Frequently Asked Questions

What is the CMS rating for Complete Care at Hillside LLC?▾
Complete Care at Hillside LLC has an overall CMS rating of 4 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 4/5, and quality measures rating of 5/5. This facility is rated above average.
Has Complete Care at Hillside LLC had any health inspection violations?▾
Complete Care at Hillside LLC had 16 deficiency citations in its most recent health inspection (Feb 6, 2025). The facility has no fines on record.
What are the staffing levels at Complete Care at Hillside LLC?▾
Complete Care at Hillside LLC provides 4.13 total nursing staff hours per resident per day, including 0.76 RN hours, 1.04 LPN hours, and 2.33 nurse aide hours. The total staff turnover rate is 36.2%.
How many beds does Complete Care at Hillside LLC have?▾
Complete Care at Hillside LLC has 106 certified beds with an average of 91.8 residents per day, resulting in approximately 87% occupancy. The facility is For profit - Limited Liability company owned and is part of the Complete Care chain.
Are there other nursing homes near Complete Care at Hillside LLC?▾
Yes, there are 13 other nursing homes in Wilmington, Delaware with an average rating of 2.9/5. You can compare all facilities on the Wilmington nursing homes page.

Part of Complete Care

This chain operates 85 facilities. View all →