CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in Michigan. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Harold and Grace Upjohn Community Care Center is a 2-star Medicare and Medicaid certified nursing home in Kalamazoo, Michigan with 87 certified beds. It has been operating since 1967. Its overall CMS rating is 2 out of 5.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
+ 26 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| HERITAGE COMMUNITY OF KALAMAZOO | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Jan 1, 1966 |
| BARNES, AMY | CORPORATE DIRECTOR | Individual | N/A | Nov 9, 2018 |
| HOUSTON, JORDAN | CORPORATE DIRECTOR | Individual | N/A | Sep 29, 2025 |
| HOUSTON, JORDAN | CORPORATE OFFICER | Individual | N/A | Sep 29, 2025 |
| BARNES, AMY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Nov 9, 2018 |
| EASLICK SHIRELY, GERALD | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Mar 24, 2025 |
| SMITH, BENJAMIN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2024 |
| HOUSTON, JORDAN | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | Individual | N/A | Mar 19, 2026 |
| BARNES, AMY | ADP OF THE SNF | Individual | N/A | Nov 9, 2018 |
| EASLICK SHIRELY, GERALD | ADP OF THE SNF | Individual | N/A | Mar 24, 2025 |
| SMITH, BENJAMIN | ADP OF THE SNF | Individual | N/A | Jul 1, 2024 |
Compare CMS ratings and recorded fines for Harold and Grace Upjohn Community Care Center and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.