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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeTennesseeHighlands Health and Rehabilitation Center

Highlands Health and Rehabilitation Center

3549 Norriswood, Memphis, TN 381119013257820
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
2/5
Staffing
2/5
Quality
2/5
Beds
180
certified
Last health inspection was more than 2 years ago.
2 fine(s) totaling $308,570

Key Findings

• CMS rates this facility 2/5 stars (below average)

• Has 180 certified beds with an average of 156.7 residents per day (87% occupancy)

• Last health inspection found 7 deficiencies (inspected Aug 11, 2022)

• Has been fined a total of $308,570 across 2 fine(s)

• Total nursing staff: 3.25 hours per resident per day

• Staff turnover rate: 50.0%

• Part of the Champion Care chain (21 facilities)

Highlands Health and Rehabilitation Center is a 2-star Medicare and Medicaid certified nursing home in Memphis, Tennessee with 180 certified beds. It has been operating since 1984. The facility scored below average compared to Tennessee facilities.

Beds
180
Avg Residents/Day
156.7
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jun 25, 1984
Sprinklers
Yes
Council
Resident
County
Shelby
Last Inspection
Aug 11, 2022
Deficiencies (Cycle 1)
7
Weighted Score
58.8
Infection Citations
0

Deficiency Citations (24)

F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Oct 14, 2025Corrected: NoCycle: 1
F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: Aug 11, 2022Corrected: NoCycle: 1
F0582Potential for Harm

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Survey: Aug 11, 2022Corrected: NoCycle: 1
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Aug 11, 2022Corrected: NoCycle: 1
F0694Potential for Harm

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Survey: Aug 11, 2022Corrected: NoCycle: 1
F0760Potential for Harm

Ensure that residents are free from significant medication errors.

Survey: Aug 11, 2022Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Aug 11, 2022Corrected: NoCycle: 1
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Oct 22, 2019Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Oct 22, 2019Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Oct 22, 2019Corrected: NoCycle: 2
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: May 5, 2023Corrected: NoCycle: 3
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: May 5, 2023Corrected: NoCycle: 3
F0689Immediate Jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: May 5, 2023Corrected: NoCycle: 3
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: May 5, 2023Corrected: NoCycle: 3
F0725Potential for Harm

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Survey: May 5, 2023Corrected: NoCycle: 3
F0729Potential for Harm

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

Survey: May 5, 2023Corrected: NoCycle: 3
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: May 5, 2023Corrected: NoCycle: 3
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Mar 2, 2023Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Mar 2, 2023Corrected: NoCycle: 3
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Dec 6, 2018Corrected: NoCycle: 3
F0641Potential for Harm

Ensure each resident receives an accurate assessment.

Survey: Dec 6, 2018Corrected: NoCycle: 3
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Dec 6, 2018Corrected: NoCycle: 3
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Dec 6, 2018Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Dec 6, 2018Corrected: NoCycle: 3
Total Fines
$308,570
Number of Fines
2
Payment Denials
1
Total Penalties
3

Penalty History

FineMar 2, 2023
$3,250
FineMay 5, 2023
$305,320
Payment DenialMay 5, 2023
18 days denied

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide1.88 hrs
National avg: 2.35 hrs
LPN0.95 hrs
National avg: 0.86 hrs
RN0.42 hrs
National avg: 0.68 hrs
Total Nursing3.25 hrs
National avg: 3.89 hrs
Weekend Total2.92 hrs
National avg: 0.00 hrs
Physical Therapist0.06 hrs
National avg: 0.07 hrs
Total Turnover
50.0%
RN Turnover
30.8%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (14)

NameRoleTypeOwnership %Since
THE BAY AT HIGHLANDS HOLDCO LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jun 1, 2022
BL CAPITAL GROUP HOLDINGS LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 1, 2022
LEGACY SNF OPCO HOLDINGS LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 1, 2022
LEGACY SNF OPCO HOLDINGS TRUST5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 1, 2022
TN2 OPCO HOLDINGS LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 1, 2022
LANDA, BENJAMIN5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividualN/AJun 1, 2022
RUVEL, MENACHEM5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividualN/AJun 1, 2022
WEINBERG, YISROEL5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividualN/AJun 1, 2022
CHAMPION CARE LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AJun 1, 2022
RUVEL, MENACHEMOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2022
WEINBERG, YISROELOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 1, 2022
RUVEL, MENACHEMCORPORATE OFFICERIndividualN/AJun 1, 2022
WEINBERG, YISROELCORPORATE OFFICERIndividualN/AJun 1, 2022
PAUL, CHARLOTTEW-2 MANAGING EMPLOYEEIndividualN/AJun 20, 2022

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Frequently Asked Questions

What is the CMS rating for Highlands Health and Rehabilitation Center?▾
Highlands Health and Rehabilitation Center has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 2/5, staffing rating of 2/5, and quality measures rating of 2/5. This facility is rated below average.
Has Highlands Health and Rehabilitation Center had any health inspection violations?▾
Highlands Health and Rehabilitation Center had 7 deficiency citations in its most recent health inspection (Aug 11, 2022). The facility has been fined a total of $308,570 across 2 fine(s).
What are the staffing levels at Highlands Health and Rehabilitation Center?▾
Highlands Health and Rehabilitation Center provides 3.25 total nursing staff hours per resident per day, including 0.42 RN hours, 0.95 LPN hours, and 1.88 nurse aide hours. The total staff turnover rate is 50.0%.
How many beds does Highlands Health and Rehabilitation Center have?▾
Highlands Health and Rehabilitation Center has 180 certified beds with an average of 156.7 residents per day, resulting in approximately 87% occupancy. The facility is For profit - Corporation owned and is part of the Champion Care chain.
Are there other nursing homes near Highlands Health and Rehabilitation Center?▾
Yes, there are 15 other nursing homes in Memphis, Tennessee with an average rating of 2.7/5. You can compare all facilities on the Memphis nursing homes page.

Part of Champion Care

This chain operates 21 facilities. View all →