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HomeVirginiaNorview Heights Rehabilitation and Nursing

Norview Heights Rehabilitation and Nursing

827 Norview Avenue, Norfolk, VA 235097578536281WebsiteGoogle Maps
4.6on Google(69 reviews)
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
3/5
Staffing
1/5
Quality
4/5
Beds
60
certified
Last health inspection was more than 2 years ago.

How Norview Heights Rehabilitation and Nursing Compares in Virginia

Facility results compared with averages for CMS-certified nursing homes in Virginia. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
2/5
VA average
3.0/5
Below state average
Health inspection rating
3/5
VA average
2.8/5
Close to state average
Staffing rating
1/5
VA average
2.4/5
Below state average
Nursing hours per resident
3.24 hrs/day
VA average
3.77 hrs/day
Below state average
RN hours per resident
0.52 hrs/day
VA average
0.69 hrs/day
Below state average
Staff turnover
69.6%
VA average
48.1%
Higher than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 2/5 overall CMS rating is below the Virginia average of 3.0/5.
Reported nursing time is 3.24 hours per resident per day, below the state average of 3.77.
Reported RN time is 0.52 hours per resident per day, below the state average of 0.69.
Staff turnover is 69.6%, higher than the Virginia average of 48.1%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
23
deficiency citations
Inspected Aug 22, 2019
Most recent cycle
11
deficiency citations
Inspected Oct 28, 2021
The most recent cycle recorded 12 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$8,517/mo
Virginia median
Private Room
$9,277/mo
Virginia median

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Norview Heights Rehabilitation and Nursing is a 2-star Medicare and Medicaid certified nursing home in Norfolk, Virginia with 60 certified beds. It has been operating since 1996. Its overall CMS rating is 2 out of 5.

Beds
60
Avg Residents/Day
55.9
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
May 1, 1996
Sprinklers
Yes
Council
Resident
County
Norfolk City
Last Inspection
Oct 28, 2021
Deficiencies (Cycle 1)
11
Weighted Score
69.0
Infection Citations
0

Deficiency Citations (46)

F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0552Potential for Harm

Ensure that residents are fully informed and understand their health status, care and treatments.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0582Potential for Harm

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0625Potential for Harm

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0698Potential for Harm

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0921Potential for Harm

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Survey: Oct 28, 2021Corrected: NoCycle: 1
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Jul 17, 2024Corrected: NoCycle: 2
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0622Potential for Harm

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0638Potential for Harm

Assure that each resident’s assessment is updated at least once every 3 months.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0655Potential for Harm

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0660Potential for Harm

Plan the resident's discharge to meet the resident's goals and needs.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0687Potential for Harm

Provide appropriate foot care.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0691Potential for Harm

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Aug 22, 2019Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Aug 22, 2019Corrected: NoCycle: 2

+ 16 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide1.69 hrs
National avg: 2.32 hrs
LPN1.02 hrs
National avg: 0.86 hrs
RN0.52 hrs
National avg: 0.69 hrs
Total Nursing3.24 hrs
National avg: 3.86 hrs
Weekend Total2.62 hrs
National avg: 0.00 hrs
Physical Therapist0.16 hrs
National avg: 0.07 hrs
Total Turnover
69.6%
RN Turnover
62.5%
Administrators Left
2

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (4)

NameRoleTypeOwnership %Since
VA SNF OPERATIONS HOLDINGS LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Mar 1, 2022
JJ UNITED TR5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization50%Jan 31, 2024
MARSHALL-HODGES, KELLIW-2 MANAGING EMPLOYEEIndividualN/AMar 1, 2022
SHAPIRO, AKIVACORPORATE OFFICERIndividualN/AMar 1, 2022

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Norview Heights Rehabilitation and Nursing and nearby alternatives.

All Virginia facilities
Norview Heights Rehabilitation and Nursing
Norfolk, VACurrent facility
CMS
2/5
Health
3/5
Staffing
1/5
Recorded fines: None
Ghent Health and Rehabilitation
Norfolk, VA1.8 miAbuse flag
CMS
1/5
Health
1/5
Staffing
2/5
Recorded fines: None
Norfolk Health Care Center
Norfolk, VA2.6 mi
CMS
1/5
Health
1/5
Staffing
1/5
Recorded fines: $102,245
Signature Healthcare of Norfolk
Norfolk, VA3.1 mi
CMS
3/5
Health
2/5
Staffing
3/5
Recorded fines: None
Lake Taylor Hosp
Norfolk, VA3.2 mi
CMS
4/5
Health
3/5
Staffing
4/5
Recorded fines: $59,150
Harbor's Edge
Norfolk, VA3.4 mi
CMS
5/5
Health
5/5
Staffing
5/5
Recorded fines: None
Autumn Care of Norfolk
Norfolk, VA3.5 mi
CMS
4/5
Health
3/5
Staffing
2/5
Recorded fines: None
FacilityDistanceCMSHealthStaffingRecorded fines
Norview Heights Rehabilitation and Nursing
Norfolk, VA · Current facility
—2/53/51/5None recorded
Ghent Health and Rehabilitation
Norfolk, VA
1.8 mi1/51/52/5None recorded
Norfolk Health Care Center
Norfolk, VA
2.6 mi1/51/51/5$102,245
Signature Healthcare of Norfolk
Norfolk, VA
3.1 mi3/52/53/5None recorded
Lake Taylor Hosp
Norfolk, VA
3.2 mi4/53/54/5$59,150
Harbor's Edge
Norfolk, VA
3.4 mi5/55/55/5None recorded
Autumn Care of Norfolk
Norfolk, VA
3.5 mi4/53/52/5None recorded

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Norview Heights Rehabilitation and Nursing?▾
Norview Heights Rehabilitation and Nursing has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 1/5, and quality measures rating of 4/5. This facility is rated below average.
How much does Norview Heights Rehabilitation and Nursing cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Virginia is $8,517/month for a semi-private room and $9,277/month for a private room (Genworth/CareScout 2024). Norview Heights Rehabilitation and Nursing participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Norview Heights Rehabilitation and Nursing had any health inspection violations?▾
Norview Heights Rehabilitation and Nursing had 11 deficiency citations in its most recent health inspection (Oct 28, 2021). The current CMS dataset records no fines for this facility.
What are the staffing levels at Norview Heights Rehabilitation and Nursing?▾
Norview Heights Rehabilitation and Nursing provides 3.24 total nursing staff hours per resident per day, including 0.52 RN hours, 1.02 LPN hours, and 1.69 nurse aide hours. The total staff turnover rate is 69.6%.
How many beds does Norview Heights Rehabilitation and Nursing have?▾
Norview Heights Rehabilitation and Nursing has 60 certified beds with an average of 55.9 residents per day, resulting in approximately 93% occupancy. The facility is For profit - Corporation owned and is part of the Eastern Healthcare Group chain.
Are there other nursing homes near Norview Heights Rehabilitation and Nursing?▾
Yes. This page lists 6 nearby nursing homes in Virginia, including 6 in Norfolk. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Norview Heights Rehabilitation and Nursing?▾
On Google Maps, Norview Heights Rehabilitation and Nursing has a rating of 4.6 out of 5 based on 69 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 2/5.

Part of Eastern Healthcare Group

This chain operates 18 facilities. View all →