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HomeCaliforniaWebster House

Webster House

437 Webster Street, Palo Alto, CA 943016503283300WebsiteGoogle Maps
4.2on Google(28 reviews)
5/5Much Above Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
5/5
Staffing
5/5
Quality
5/5
Beds
145
certified

How Webster House Compares in California

Facility results compared with averages for CMS-certified nursing homes in California. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
5/5
CA average
3.2/5
Above state average
Health inspection rating
5/5
CA average
2.8/5
Above state average
Staffing rating
5/5
CA average
3.3/5
Above state average
Nursing hours per resident
5.05 hrs/day
CA average
4.52 hrs/day
Above state average
RN hours per resident
1.06 hrs/day
CA average
0.67 hrs/day
Above state average
Staff turnover
20.6%
CA average
36.7%
Lower than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 5/5 overall CMS rating is above the California average of 3.2/5.
Its 5/5 health inspection rating is above the California average of 2.8/5.
Reported nursing time is 5.05 hours per resident per day, above the state average of 4.52.
Reported RN time is 1.06 hours per resident per day, above the state average of 0.67.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
16
deficiency citations
Inspected Feb 27, 2023
Most recent cycle
2
deficiency citations
Inspected Jan 30, 2025
The most recent cycle recorded 14 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$11,476/mo
California median
Private Room
$13,870/mo
California median
Santa Clara County 65+
269,943
14.1% of county
County Population
1,916,831
Santa Clara County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Webster House is a 5-star Medicare and Medicaid certified nursing home in Palo Alto, California with 145 certified beds. It has been operating since 1983. Its overall CMS rating is 5 out of 5.

Beds
145
Avg Residents/Day
63.7
Ownership
Non profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jun 8, 1983
Sprinklers
Yes
Council
Both
County
Santa Clara
Last Inspection
Jan 30, 2025
Deficiencies (Cycle 1)
2
Weighted Score
27.0
Infection Citations
0

Deficiency Citations (23)

F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Jan 30, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jan 30, 2025Corrected: NoCycle: 1
F0700Potential for Harm

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0759Potential for Harm

Ensure medication error rates are not 5 percent or greater.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0637Potential for Harm

Assess the resident when there is a significant change in condition

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0693Potential for Harm

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0760Potential for Harm

Ensure that residents are free from significant medication errors.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0851Potential for Harm

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0585Potential for Harm

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Survey: Jul 20, 2023Corrected: NoCycle: 3
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Nov 15, 2019Corrected: NoCycle: 3
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Nov 15, 2019Corrected: NoCycle: 3
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Nov 15, 2019Corrected: NoCycle: 3
F0790Potential for Harm

Provide routine and 24-hour emergency dental care for each resident.

Survey: Nov 15, 2019Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Nov 15, 2019Corrected: NoCycle: 3
Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.76 hrs
National avg: 2.32 hrs
LPN1.23 hrs
National avg: 0.86 hrs
RN1.06 hrs
National avg: 0.69 hrs
Total Nursing5.05 hrs
National avg: 3.86 hrs
Weekend Total3.79 hrs
National avg: 0.00 hrs
Physical Therapist0.03 hrs
National avg: 0.07 hrs
Total Turnover
20.6%
RN Turnover
36.4%
Administrators Left
1

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Corporation
Recent Change
No

Owners & Managers (30)

NameRoleTypeOwnership %Since
FRONT PORCH COMMUNITIES AND SERVICES5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Apr 1, 2022
DURANTEAU, NANCYCORPORATE DIRECTORIndividualN/AApr 1, 2021
FORTE, VINCENTCORPORATE DIRECTORIndividualN/AApr 1, 2021
HANDY, JOANNECORPORATE DIRECTORIndividualN/AApr 1, 2021
JACOBS, LAURACORPORATE DIRECTORIndividualN/AJan 1, 2019
KROEKER, KEVINCORPORATE DIRECTORIndividualN/AJan 1, 2018
MCGOVERN, MARIONCORPORATE DIRECTORIndividualN/AJan 1, 2017
SPENCER, PETERCORPORATE DIRECTORIndividualN/AJan 1, 2026
TONNU, DIEMLANCORPORATE DIRECTORIndividualN/AJan 1, 2018
WESSON, OLIVERCORPORATE DIRECTORIndividualN/AJan 1, 2017
WHITTAKER, SUSANCORPORATE DIRECTORIndividualN/AJan 23, 2018
KELLY, SEANCORPORATE OFFICERIndividualN/AMar 6, 2023
SALVADOR, EDUARDOCORPORATE OFFICERIndividualN/AOct 3, 2017
VRANICH, RACHELCORPORATE OFFICERIndividualN/AJun 17, 2022
AKOPYAN, GEVORKOPERATIONAL/MANAGERIAL CONTROLIndividualN/AOct 12, 2022
DUNN, MICHAELOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMar 1, 2026
FREDERICK, MELISSAOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 30, 2017
ICHIEN, CHRISTOPHEROPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 4, 2018
JORDAN, MARIAOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 19, 2024
KELLY, SEANOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMar 6, 2023
MACANGO, SUSANOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMay 4, 2026
MCMULLIN, MARYOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 1, 2025
OLSON, KARIOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 1, 2021
SALVADOR, EDUARDOOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 1, 2021
MERKIN, NICKOLASINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFIndividualN/ANov 12, 2025
NELSON, HARRYINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFIndividualN/ANov 12, 2025
PENNINGTON, PAIGEINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFIndividualN/ANov 12, 2025
FRONT PORCH COMMUNITIES AND SERVICESADP OF THE SNFOrganizationN/AApr 1, 2022
DUNN, MICHAELADP OF THE SNFIndividualN/AMay 7, 2026
FREDERICK, MELISSAADP OF THE SNFIndividualN/ADec 30, 2017

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Webster House and nearby alternatives.

All California facilities
Webster House
Palo Alto, CACurrent facility
CMS
5/5
Health
5/5
Staffing
5/5
Recorded fines: None
Palo Alto Post-Acute
Palo Alto, CA2,640 ft
CMS
4/5
Health
3/5
Staffing
3/5
Recorded fines: None
VI at Palo Alto
Palo Alto, CA1.3 mi
CMS
5/5
Health
4/5
Staffing
5/5
Recorded fines: None
Atherton Park Post-Acute
Menlo Park, CA1.7 mi
CMS
4/5
Health
3/5
Staffing
3/5
Recorded fines: None
The Terraces at Los Altos Health Facility
Los Altos, CA4.6 mi
CMS
4/5
Health
3/5
Staffing
5/5
Recorded fines: None
Devonshire Oaks Nursing Center
Redwood City, CA5.0 mi
CMS
5/5
Health
4/5
Staffing
4/5
Recorded fines: None
The Sequoias
Portola Valley, CA6.1 mi
CMS
5/5
Health
5/5
Staffing
4/5
Recorded fines: $12,703
FacilityDistanceCMSHealthStaffingRecorded fines
Webster House
Palo Alto, CA · Current facility
—5/55/55/5None recorded
Palo Alto Post-Acute
Palo Alto, CA
2,640 ft4/53/53/5None recorded
VI at Palo Alto
Palo Alto, CA
1.3 mi5/54/55/5None recorded
Atherton Park Post-Acute
Menlo Park, CA
1.7 mi4/53/53/5None recorded
The Terraces at Los Altos Health Facility
Los Altos, CA
4.6 mi4/53/55/5None recorded
Devonshire Oaks Nursing Center
Redwood City, CA
5.0 mi5/54/54/5None recorded
The Sequoias
Portola Valley, CA
6.1 mi5/55/54/5$12,703

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Webster House?▾
Webster House has an overall CMS rating of 5 out of 5 stars, with a health inspection rating of 5/5, staffing rating of 5/5, and quality measures rating of 5/5. This facility is rated above average.
How much does Webster House cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in California is $11,476/month for a semi-private room and $13,870/month for a private room (Genworth/CareScout 2024). Webster House participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Webster House had any health inspection violations?▾
Webster House had 2 deficiency citations in its most recent health inspection (Jan 30, 2025). The current CMS dataset records no fines for this facility.
What are the staffing levels at Webster House?▾
Webster House provides 5.05 total nursing staff hours per resident per day, including 1.06 RN hours, 1.23 LPN hours, and 2.76 nurse aide hours. The total staff turnover rate is 20.6%.
How many beds does Webster House have?▾
Webster House has 145 certified beds with an average of 63.7 residents per day, resulting in approximately 44% occupancy. The facility is Non profit - Corporation owned and is part of the Front Porch chain.
Are there other nursing homes near Webster House?▾
Yes. This page lists 6 nearby nursing homes in California, including 2 in Palo Alto. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Webster House?▾
On Google Maps, Webster House has a rating of 4.2 out of 5 based on 28 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 5/5.

Part of Front Porch

This chain operates 9 facilities. View all →