CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in California. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Webster House is a 5-star Medicare and Medicaid certified nursing home in Palo Alto, California with 145 certified beds. It has been operating since 1983. Its overall CMS rating is 5 out of 5.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| FRONT PORCH COMMUNITIES AND SERVICES | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Apr 1, 2022 |
| DURANTEAU, NANCY | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2021 |
| FORTE, VINCENT | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2021 |
| HANDY, JOANNE | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2021 |
| JACOBS, LAURA | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2019 |
| KROEKER, KEVIN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2018 |
| MCGOVERN, MARION | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2017 |
| SPENCER, PETER | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2026 |
| TONNU, DIEMLAN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2018 |
| WESSON, OLIVER | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2017 |
| WHITTAKER, SUSAN | CORPORATE DIRECTOR | Individual | N/A | Jan 23, 2018 |
| KELLY, SEAN | CORPORATE OFFICER | Individual | N/A | Mar 6, 2023 |
| SALVADOR, EDUARDO | CORPORATE OFFICER | Individual | N/A | Oct 3, 2017 |
| VRANICH, RACHEL | CORPORATE OFFICER | Individual | N/A | Jun 17, 2022 |
| AKOPYAN, GEVORK | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Oct 12, 2022 |
| DUNN, MICHAEL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Mar 1, 2026 |
| FREDERICK, MELISSA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 30, 2017 |
| ICHIEN, CHRISTOPHER | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jun 4, 2018 |
| JORDAN, MARIA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 19, 2024 |
| KELLY, SEAN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Mar 6, 2023 |
| MACANGO, SUSAN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | May 4, 2026 |
| MCMULLIN, MARY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 1, 2025 |
| OLSON, KARI | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 1, 2021 |
| SALVADOR, EDUARDO | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 1, 2021 |
| MERKIN, NICKOLAS | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | Individual | N/A | Nov 12, 2025 |
| NELSON, HARRY | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | Individual | N/A | Nov 12, 2025 |
| PENNINGTON, PAIGE | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | Individual | N/A | Nov 12, 2025 |
| FRONT PORCH COMMUNITIES AND SERVICES | ADP OF THE SNF | Organization | N/A | Apr 1, 2022 |
| DUNN, MICHAEL | ADP OF THE SNF | Individual | N/A | May 7, 2026 |
| FREDERICK, MELISSA | ADP OF THE SNF | Individual | N/A | Dec 30, 2017 |
Compare CMS ratings and recorded fines for Webster House and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 9 facilities. View all →