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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeCaliforniaWebster House

Webster House

437 Webster Street, Palo Alto, CA 943016503283300
5/5Much Above Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
5/5
Staffing
4/5
Quality
4/5
Beds
145
certified

Key Findings

• CMS rates this facility 5/5 stars (above average)

• Has 145 certified beds with an average of 62.4 residents per day (43% occupancy)

• Last health inspection found 2 deficiencies (inspected Jan 30, 2025)

• No fines on record

• Total nursing staff: 4.44 hours per resident per day

• Staff turnover rate: 29.3%

• Part of the Front Porch chain (9 facilities)

Webster House is a 5-star Medicare and Medicaid certified nursing home in Palo Alto, California with 145 certified beds. It has been operating since 1983. The facility scored above average compared to California facilities.

Beds
145
Avg Residents/Day
62.4
Ownership
Non profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jun 8, 1983
Sprinklers
Yes
Council
Both
County
Santa Clara
Last Inspection
Jan 30, 2025
Deficiencies (Cycle 1)
2
Weighted Score
27.0
Infection Citations
0

Deficiency Citations (23)

F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Jan 30, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jan 30, 2025Corrected: NoCycle: 1
F0637Potential for Harm

Assess the resident when there is a significant change in condition

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0693Potential for Harm

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0700Potential for Harm

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0759Potential for Harm

Ensure medication error rates are not 5 percent or greater.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0760Potential for Harm

Ensure that residents are free from significant medication errors.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0851Potential for Harm

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 27, 2023Corrected: NoCycle: 2
F0585Potential for Harm

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Survey: Jul 20, 2023Corrected: NoCycle: 3
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Nov 15, 2019Corrected: NoCycle: 3
F0790Potential for Harm

Provide routine and 24-hour emergency dental care for each resident.

Survey: Nov 15, 2019Corrected: NoCycle: 3
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Nov 15, 2019Corrected: NoCycle: 3
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Nov 15, 2019Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Nov 15, 2019Corrected: NoCycle: 3
Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.45 hrs
National avg: 2.35 hrs
LPN1.30 hrs
National avg: 0.86 hrs
RN0.69 hrs
National avg: 0.68 hrs
Total Nursing4.44 hrs
National avg: 3.89 hrs
Weekend Total3.36 hrs
National avg: 0.00 hrs
Physical Therapist0.07 hrs
National avg: 0.07 hrs
Total Turnover
29.3%
RN Turnover
50.0%
Administrators Left
2

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Corporation
Recent Change
No

Owners & Managers (25)

NameRoleTypeOwnership %Since
FRONT PORCH COMMUNITIES AND SERVICES5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Apr 1, 2022
AKOPYAN, GEVORKOPERATIONAL/MANAGERIAL CONTROLIndividualN/AOct 12, 2022
CAIRNS, DAWNOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 1, 2021
FREDERICK, MELISSAOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 30, 2017
ICHIEN, CHRISTOPHEROPERATIONAL/MANAGERIAL CONTROLIndividualN/AJun 4, 2018
JORDAN, MARIAOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 19, 2024
KELLY, SEANOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMar 6, 2023
MCMULLIN, MARYOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 1, 2025
OLSON, KARIOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 1, 2021
SALVADOR, EDUARDOOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 1, 2021
SELLECK, TIMOTHYOPERATIONAL/MANAGERIAL CONTROLIndividualN/AFeb 21, 2025
DURANTEAU, NANCYCORPORATE DIRECTORIndividualN/AApr 1, 2021
FORTE, VINCENTCORPORATE DIRECTORIndividualN/AApr 1, 2021
HANDY, JOANNECORPORATE DIRECTORIndividualN/AApr 1, 2021
HEISING, MARYCORPORATE DIRECTORIndividualN/AApr 1, 2021
JACOBS, LAURACORPORATE DIRECTORIndividualN/AJan 1, 2019
KROEKER, KEVINCORPORATE DIRECTORIndividualN/AJan 1, 2018
MCGOVERN, MARIONCORPORATE DIRECTORIndividualN/AJan 1, 2017
PROCTOR, DEBORAHCORPORATE DIRECTORIndividualN/AJan 1, 2017
TONNU, DIEMLANCORPORATE DIRECTORIndividualN/AJan 1, 2018
WESSON, OLIVERCORPORATE DIRECTORIndividualN/AJan 1, 2017
WHITTAKER, SUSANCORPORATE DIRECTORIndividualN/AJan 23, 2018
KELLY, SEANCORPORATE OFFICERIndividualN/AMar 6, 2023
SALVADOR, EDUARDOCORPORATE OFFICERIndividualN/AOct 3, 2017
VRANICH, RACHELCORPORATE OFFICERIndividualN/AJun 17, 2022

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Frequently Asked Questions

What is the CMS rating for Webster House?▾
Webster House has an overall CMS rating of 5 out of 5 stars, with a health inspection rating of 5/5, staffing rating of 4/5, and quality measures rating of 4/5. This facility is rated above average.
Has Webster House had any health inspection violations?▾
Webster House had 2 deficiency citations in its most recent health inspection (Jan 30, 2025). The facility has no fines on record.
What are the staffing levels at Webster House?▾
Webster House provides 4.44 total nursing staff hours per resident per day, including 0.69 RN hours, 1.30 LPN hours, and 2.45 nurse aide hours. The total staff turnover rate is 29.3%.
How many beds does Webster House have?▾
Webster House has 145 certified beds with an average of 62.4 residents per day, resulting in approximately 43% occupancy. The facility is Non profit - Corporation owned and is part of the Front Porch chain.
Are there other nursing homes near Webster House?▾
Yes, there are 2 other nursing homes in Palo Alto, California with an average rating of 4.3/5. You can compare all facilities on the Palo Alto nursing homes page.

Part of Front Porch

This chain operates 9 facilities. View all →