CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in Massachusetts. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Westborough Healthcare is a 2-star Medicare and Medicaid certified nursing home in Westborough, Massachusetts with 117 certified beds. It has been operating since 1975. Its overall CMS rating is 2 out of 5.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Ensure services provided by the nursing facility meet professional standards of quality.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
+ 2 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| NEXT STEP MA NH GEN MASTER TENANT,LLC | DIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 1, 2017 |
| NEXT STEP HEALTHCARE LLC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 1, 2017 |
| DELL'ANNO, DAMIAN | INDIRECT OWNERSHIP INTEREST | Individual | N/A | Dec 1, 2017 |
| STEPHAN, WILLIAM | INDIRECT OWNERSHIP INTEREST | Individual | N/A | Dec 1, 2017 |
| DELL'ANNO, DAMIAN | CORPORATE OFFICER | Individual | N/A | Dec 1, 2017 |
| STEPHAN, WILLIAM | CORPORATE OFFICER | Individual | N/A | Dec 1, 2017 |
| NEXT STEP HEALTHCARE LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Dec 1, 2017 |
| GOVONI, RICHARD | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jun 29, 2024 |
| MALIK, FAISAL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 11, 2025 |
| NEXT STEP HEALTHCARE LLC | ADP OF THE SNF | Organization | N/A | Jul 25, 2025 |
| GOVONI, RICHARD | ADP OF THE SNF | Individual | N/A | Jun 29, 2024 |
| MALIK, FAISAL | ADP OF THE SNF | Individual | N/A | Apr 11, 2025 |
Compare CMS ratings and recorded fines for Westborough Healthcare and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 14 facilities. View all →