• CMS rates this facility 2/5 stars (below average)
• Has 117 certified beds with an average of 90.2 residents per day (77% occupancy)
• Last health inspection found 17 deficiencies (inspected Nov 18, 2024)
• Has been fined a total of $28,772 across 2 fine(s)
• Total nursing staff: 3.64 hours per resident per day
• Staff turnover rate: 42.0%
• Part of the Next Step Healthcare chain (14 facilities)
Westborough Healthcare is a 2-star Medicare and Medicaid certified nursing home in Westborough, Massachusetts with 117 certified beds. It has been operating since 1975. The facility scored below average compared to Massachusetts facilities.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Keep residents' personal and medical records private and confidential.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
PASARR screening for Mental disorders or Intellectual Disabilities
Ensure services provided by the nursing facility meet professional standards of quality.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide safe and appropriate respiratory care for a resident when needed.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Post nurse staffing information every day.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure medication error rates are not 5 percent or greater.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ensure each resident receives an accurate assessment.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
+ 9 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| NEXT STEP HEALTHCARE LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Dec 1, 2017 |
| GOVONI, RICHARD | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jun 29, 2024 |
| MALIK, FAISAL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 11, 2025 |
| DELL'ANNO, DAMIAN | CORPORATE OFFICER | Individual | N/A | Dec 1, 2017 |
| STEPHAN, WILLIAM | CORPORATE OFFICER | Individual | N/A | Dec 1, 2017 |
This chain operates 14 facilities. View all →