• CMS rates this facility 1/5 stars (below average)
• Has 141 certified beds with an average of 111 residents per day (79% occupancy)
• Last health inspection found 20 deficiencies (inspected Feb 21, 2025)
• Has been fined a total of $164,380 across 4 fine(s)
• Total nursing staff: 2.97 hours per resident per day
• Staff turnover rate: 39.3%
• Part of the Arcadia Care chain (21 facilities)
Arc at Normal is a 1-star Medicare and Medicaid certified nursing home in Normal, Illinois with 141 certified beds. It has been operating since 1992. The facility scored below average compared to Illinois facilities.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ensure each resident receives an accurate assessment.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide safe, appropriate pain management for a resident who requires such services.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ensure each resident receives an accurate assessment.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
+ 53 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| ARCADIA CARE MANAGEMENT LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Jul 1, 2023 |
| CHRISTENSEN, KAREN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2023 |
| HOUSTON, BRANDON | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2023 |
| LAU, DANIEL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2023 |
| MCCLURE, MICHELLE | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2023 |
| SEITLER, DOVID | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2023 |
| SPECTOR, JENNIFER | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2023 |
| TUROFSKY, STEVEN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2023 |
| WILHELM, NAFTALI | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 1, 2023 |
This chain operates 21 facilities. View all →