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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeConnecticutBickford Health Care Center

Bickford Health Care Center

14 Main Street, Windsor Locks, CT 060968606234351
1/5Much Below Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
1/5
Staffing
4/5
Quality
2/5
Beds
48
certified
2 fine(s) totaling $64,623

Key Findings

• CMS rates this facility 1/5 stars (below average)

• Has 48 certified beds with an average of 41.5 residents per day (86% occupancy)

• Last health inspection found 24 deficiencies (inspected Apr 29, 2024)

• Has been fined a total of $64,623 across 2 fine(s)

• Total nursing staff: 4.43 hours per resident per day

• Staff turnover rate: 40.4%

Bickford Health Care Center is a 1-star Medicare and Medicaid certified nursing home in Windsor Locks, Connecticut with 48 certified beds. It has been operating since 1991. The facility scored below average compared to Connecticut facilities.

Beds
48
Avg Residents/Day
41.5
Ownership
Non profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Oct 1, 1991
Sprinklers
Yes
Council
Both
County
Capitol
Last Inspection
Apr 29, 2024
Deficiencies (Cycle 1)
24
Weighted Score
193.0
Infection Citations
0

Deficiency Citations (63)

F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Nov 4, 2025Corrected: NoCycle: 1
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Mar 14, 2025Corrected: NoCycle: 1
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Mar 14, 2025Corrected: NoCycle: 1
F0686Actual Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Mar 14, 2025Corrected: NoCycle: 1
F0565Potential for Harm

Honor the resident's right to organize and participate in resident/family groups in the facility.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0585Potential for Harm

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0600Potential for Harm

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0607Potential for Harm

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0623Potential for Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0640Potential for Harm

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0625Potential for Harm

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0727Potential for Harm

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0851Potential for Harm

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Survey: Apr 29, 2024Corrected: NoCycle: 1
F0689Actual Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Dec 11, 2024Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Aug 21, 2024Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Aug 21, 2024Corrected: NoCycle: 2
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Dec 28, 2021Corrected: NoCycle: 2
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Dec 28, 2021Corrected: NoCycle: 2
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Dec 28, 2021Corrected: NoCycle: 2

+ 33 more deficiencies

Total Fines
$64,623
Number of Fines
2
Payment Denials
1
Total Penalties
3

Penalty History

FineDec 11, 2024
$8,991
FineMar 14, 2025
$55,632
Payment DenialApr 29, 2024
71 days denied

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.47 hrs
National avg: 2.35 hrs
LPN0.90 hrs
National avg: 0.86 hrs
RN1.06 hrs
National avg: 0.68 hrs
Total Nursing4.43 hrs
National avg: 3.89 hrs
Weekend Total3.89 hrs
National avg: 0.00 hrs
Physical Therapist0.04 hrs
National avg: 0.07 hrs
Total Turnover
40.4%
RN Turnover
42.9%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Corporation
Recent Change
No

Owners & Managers (6)

NameRoleTypeOwnership %Since
NEWPORT BICKFORD INCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AJan 1, 1996
DONAHUE, GEORGEOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 1, 2021
GALLI, LOUISOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 1, 2022
MADDEN, ELAINEOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 1, 2021
MOSELEY, KYLECORPORATE DIRECTORIndividualN/AJan 1, 2022
MOSELEY, KYLEW-2 MANAGING EMPLOYEEIndividualN/AJan 31, 2020

Frequently Asked Questions

What is the CMS rating for Bickford Health Care Center?▾
Bickford Health Care Center has an overall CMS rating of 1 out of 5 stars, with a health inspection rating of 1/5, staffing rating of 4/5, and quality measures rating of 2/5. This facility is rated below average.
Has Bickford Health Care Center had any health inspection violations?▾
Bickford Health Care Center had 24 deficiency citations in its most recent health inspection (Apr 29, 2024). The facility has been fined a total of $64,623 across 2 fine(s).
What are the staffing levels at Bickford Health Care Center?▾
Bickford Health Care Center provides 4.43 total nursing staff hours per resident per day, including 1.06 RN hours, 0.90 LPN hours, and 2.47 nurse aide hours. The total staff turnover rate is 40.4%.
How many beds does Bickford Health Care Center have?▾
Bickford Health Care Center has 48 certified beds with an average of 41.5 residents per day, resulting in approximately 86% occupancy. The facility is Non profit - Corporation owned.