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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeMarylandCitizens Care Center

Citizens Care Center

415 South Market Street, Havre De Grace, MD 210784109395500
5/5Much Above Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
4/5
Staffing
5/5
Quality
2/5
Beds
184
certified

Key Findings

• CMS rates this facility 5/5 stars (above average)

• Has 184 certified beds with an average of 111.5 residents per day (61% occupancy)

• Last health inspection found 15 deficiencies (inspected May 7, 2024)

• No fines on record

• Total nursing staff: 4.19 hours per resident per day

• Staff turnover rate: 35.3%

Citizens Care Center is a 5-star Medicare and Medicaid certified nursing home in Havre De Grace, Maryland with 184 certified beds. It has been operating since 1967. The facility scored above average compared to Maryland facilities.

Beds
184
Avg Residents/Day
111.5
Ownership
Non profit - Other
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jan 3, 1967
Sprinklers
Yes
Council
Resident
County
Harford
Last Inspection
May 7, 2024
Deficiencies (Cycle 1)
15
Weighted Score
66.0
Infection Citations
0

Deficiency Citations (42)

F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: Nov 7, 2025Corrected: NoCycle: 1
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Nov 7, 2025Corrected: NoCycle: 1
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Nov 7, 2025Corrected: NoCycle: 1
F0557Potential for Harm

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Survey: May 7, 2024Corrected: NoCycle: 1
F0625Potential for Harm

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Survey: May 7, 2024Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: May 7, 2024Corrected: NoCycle: 1
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: May 7, 2024Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: May 7, 2024Corrected: NoCycle: 1
F0730Potential for Harm

Observe each nurse aide's job performance and give regular training.

Survey: May 7, 2024Corrected: NoCycle: 1
F0756Potential for Harm

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey: May 7, 2024Corrected: NoCycle: 1
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: May 7, 2024Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: May 7, 2024Corrected: NoCycle: 1
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: May 7, 2024Corrected: NoCycle: 1
F0947Potential for Harm

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Survey: May 7, 2024Corrected: NoCycle: 1
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: May 7, 2024Corrected: NoCycle: 1
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: May 2, 2019Corrected: NoCycle: 2
F0561Potential for Harm

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Survey: May 2, 2019Corrected: NoCycle: 2
F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: May 2, 2019Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: May 2, 2019Corrected: NoCycle: 2
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: May 2, 2019Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: May 2, 2019Corrected: NoCycle: 2
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: May 2, 2019Corrected: NoCycle: 2
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: May 2, 2019Corrected: NoCycle: 2
F0730Potential for Harm

Observe each nurse aide's job performance and give regular training.

Survey: May 2, 2019Corrected: NoCycle: 2
F0757Potential for Harm

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Survey: May 2, 2019Corrected: NoCycle: 2
F0791Potential for Harm

Provide or obtain dental services for each resident.

Survey: May 2, 2019Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: May 2, 2019Corrected: NoCycle: 2
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Mar 7, 2018Corrected: NoCycle: 3
F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: Mar 7, 2018Corrected: NoCycle: 3
F0604Potential for Harm

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Survey: Mar 7, 2018Corrected: NoCycle: 3

+ 12 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.36 hrs
National avg: 2.35 hrs
LPN1.14 hrs
National avg: 0.86 hrs
RN0.68 hrs
National avg: 0.68 hrs
Total Nursing4.19 hrs
National avg: 3.89 hrs
Weekend Total3.77 hrs
National avg: 0.00 hrs
Physical Therapist0.11 hrs
National avg: 0.07 hrs
Total Turnover
35.3%
RN Turnover
25.0%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Other
Recent Change
No

Owners & Managers (10)

NameRoleTypeOwnership %Since
PANOS, PETEROPERATIONAL/MANAGERIAL CONTROLIndividualN/ANov 23, 1976
BADEKER, PATRICIACORPORATE DIRECTORIndividualN/AJan 23, 2020
BAXTER, WENDELLCORPORATE DIRECTORIndividualN/AOct 31, 2012
BEULAH, CURTISCORPORATE DIRECTORIndividualN/ADec 3, 2015
CORRERI, JOHNCORPORATE DIRECTORIndividualN/ADec 3, 2015
JORDAN, JOYCECORPORATE DIRECTORIndividualN/AOct 31, 1999
ROBERTS, ANNACORPORATE DIRECTORIndividualN/AOct 31, 2013
WELCH, JAMESCORPORATE DIRECTORIndividualN/AOct 31, 2016
ZAVROTNY, KIMBERLYCORPORATE DIRECTORIndividualN/AFeb 27, 2020
QUIMBY, CINDYW-2 MANAGING EMPLOYEEIndividualN/AJun 8, 2022

Nearby Nursing Homes

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Havre De Grace, MD · 78 beds

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Health
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Frequently Asked Questions

What is the CMS rating for Citizens Care Center?▾
Citizens Care Center has an overall CMS rating of 5 out of 5 stars, with a health inspection rating of 4/5, staffing rating of 5/5, and quality measures rating of 2/5. This facility is rated above average.
Has Citizens Care Center had any health inspection violations?▾
Citizens Care Center had 15 deficiency citations in its most recent health inspection (May 7, 2024). The facility has no fines on record.
What are the staffing levels at Citizens Care Center?▾
Citizens Care Center provides 4.19 total nursing staff hours per resident per day, including 0.68 RN hours, 1.14 LPN hours, and 2.36 nurse aide hours. The total staff turnover rate is 35.3%.
How many beds does Citizens Care Center have?▾
Citizens Care Center has 184 certified beds with an average of 111.5 residents per day, resulting in approximately 61% occupancy. The facility is Non profit - Other owned.
Are there other nursing homes near Citizens Care Center?▾
Yes, there are 1 other nursing home in Havre De Grace, Maryland with an average rating of 5/5. You can compare all facilities on the Havre De Grace nursing homes page.