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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeCaliforniaCrystal Cove Care Center

Crystal Cove Care Center

1445 Superior Avenue, Newport Beach, CA 926639495153930
3/5Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
3/5
Staffing
2/5
Quality
4/5
Beds
96
certified

Key Findings

• CMS rates this facility 3/5 stars (average)

• Has 96 certified beds with an average of 86.1 residents per day (90% occupancy)

• Last health inspection found 30 deficiencies (inspected Feb 24, 2025)

• No fines on record

• Total nursing staff: 4.13 hours per resident per day

• Staff turnover rate: 61.4% (high)

• Part of the Pacs Group chain (254 facilities)

Crystal Cove Care Center is a 3-star Medicare and Medicaid certified nursing home in Newport Beach, California with 96 certified beds. It has been operating since 1973. The facility scored at average compared to California facilities.

Beds
96
Avg Residents/Day
86.1
Ownership
For profit - Limited Liability company
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jan 1, 1973
Sprinklers
Yes
Council
Resident
County
Orange
Last Inspection
Feb 24, 2025
Deficiencies (Cycle 1)
30
Weighted Score
93.0
Infection Citations
0

Deficiency Citations (80)

F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Dec 23, 2025Corrected: NoCycle: 1
F0628Minimal Harm

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Survey: Oct 14, 2025Corrected: NoCycle: 1
F0684Minimal Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Oct 14, 2025Corrected: NoCycle: 1
F0755Minimal Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Oct 14, 2025Corrected: NoCycle: 1
F0880Minimal Harm

Provide and implement an infection prevention and control program.

Survey: Oct 14, 2025Corrected: NoCycle: 1
F0697Potential for Harm

Provide safe, appropriate pain management for a resident who requires such services.

Survey: Jul 15, 2025Corrected: NoCycle: 1
F0657Minimal Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jun 12, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Jun 12, 2025Corrected: NoCycle: 1
F0761Minimal Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Jun 12, 2025Corrected: NoCycle: 1
F0758Minimal Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Mar 13, 2025Corrected: NoCycle: 1
F0584Minimal Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0698Potential for Harm

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0757Potential for Harm

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0908Minimal Harm

Keep all essential equipment working safely.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0583Minimal Harm

Keep residents' personal and medical records private and confidential.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0625Minimal Harm

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0657Minimal Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0726Potential for Harm

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0730Minimal Harm

Observe each nurse aide's job performance and give regular training.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Feb 24, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 24, 2025Corrected: NoCycle: 1

+ 50 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.38 hrs
National avg: 2.35 hrs
LPN1.32 hrs
National avg: 0.86 hrs
RN0.43 hrs
National avg: 0.68 hrs
Total Nursing4.13 hrs
National avg: 3.89 hrs
Weekend Total3.83 hrs
National avg: 0.00 hrs
Physical Therapist0.23 hrs
National avg: 0.07 hrs
Total Turnover
61.4%
RN Turnover
60.0%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Limited Liability company
Recent Change
No

Owners & Managers (12)

NameRoleTypeOwnership %Since
PROVIDENCE GROUP NH, LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jun 30, 2023
PACS GROUP, INC.5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 30, 2023
PACS HOLDINGS, LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 30, 2023
HANCOCK, MARK5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividualN/ANov 5, 2021
MURRAY, JASON5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividualN/ANov 5, 2021
APT, FREDERICKCORPORATE OFFICERIndividualN/ANov 5, 2021
HANCOCK, MARKCORPORATE OFFICERIndividualN/ANov 5, 2021
JERGENSEN, JOSHUACORPORATE OFFICERIndividualN/AJan 1, 2024
MITCHELL, JOHNCORPORATE OFFICERIndividualN/ANov 5, 2021
MURRAY, JASONCORPORATE OFFICERIndividualN/ANov 5, 2021
WOLF, SALINACONTRACTED MANAGING EMPLOYEEIndividualN/AJan 1, 2024
SISCO, MATTHEWW-2 MANAGING EMPLOYEEIndividualN/AAug 23, 2023

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Frequently Asked Questions

What is the CMS rating for Crystal Cove Care Center?▾
Crystal Cove Care Center has an overall CMS rating of 3 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 2/5, and quality measures rating of 4/5. This facility is rated average.
Has Crystal Cove Care Center had any health inspection violations?▾
Crystal Cove Care Center had 30 deficiency citations in its most recent health inspection (Feb 24, 2025). The facility has no fines on record.
What are the staffing levels at Crystal Cove Care Center?▾
Crystal Cove Care Center provides 4.13 total nursing staff hours per resident per day, including 0.43 RN hours, 1.32 LPN hours, and 2.38 nurse aide hours. The total staff turnover rate is 61.4%.
How many beds does Crystal Cove Care Center have?▾
Crystal Cove Care Center has 96 certified beds with an average of 86.1 residents per day, resulting in approximately 90% occupancy. The facility is For profit - Limited Liability company owned and is part of the Pacs Group chain.
Are there other nursing homes near Crystal Cove Care Center?▾
Yes, there are 2 other nursing homes in Newport Beach, California with an average rating of 3/5. You can compare all facilities on the Newport Beach nursing homes page.

Part of Pacs Group

This chain operates 254 facilities. View all →