• CMS rates this facility 5/5 stars (above average)
• Has 46 certified beds with an average of 43.5 residents per day (95% occupancy)
• Last health inspection found 7 deficiencies (inspected Feb 26, 2024)
• Has been fined a total of $19,837 across 2 fine(s)
• Total nursing staff: 4.45 hours per resident per day
• Staff turnover rate: 12.5%
Encore at Windsor Hills is a 5-star Medicare and Medicaid certified nursing home in Wilmington, Delaware with 46 certified beds. It has been operating since 2022. The facility scored above average compared to Delaware facilities.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide safe and appropriate respiratory care for a resident when needed.
Provide safe, appropriate pain management for a resident who requires such services.
Post nurse staffing information every day.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dispose of garbage and refuse properly.
Provide and implement an infection prevention and control program.
Ensure staff are vaccinated for COVID-19
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| SNH PROJ LINCOLN TRS LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Jan 1, 2022 |
| BLACKROCK INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jan 1, 2022 |
| DIVERSIFIED HEALTHCARE TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jan 1, 2022 |
| SNH TRS LICENSEE HOLDCO LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jan 1, 2022 |
| SNH TRS, INC. | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jan 1, 2022 |
| STATE STREET CORPORATION | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jan 1, 2022 |
| VANGUARD GROUP INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jan 1, 2022 |
| LIFE CARE SERVICES LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Jan 1, 2022 |
| JOHNSON, LESLIE | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 18, 2022 |
| ANDERSON, JACQUELYN | CORPORATE OFFICER | Individual | N/A | Jan 1, 2024 |
| BILOTTO, CHRISTOPHER | CORPORATE OFFICER | Individual | N/A | Jan 1, 2024 |
| BROWN, MATTHEW | CORPORATE OFFICER | Individual | N/A | Jan 1, 2024 |
| CLARK, JENNIFER | CORPORATE OFFICER | Individual | N/A | Jan 1, 2022 |
| BELLES, JANET | CONTRACTED MANAGING EMPLOYEE | Individual | N/A | Jan 1, 2022 |