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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeWashingtonHallmark Manor

Hallmark Manor

32300 First Avenue South, Federal Way, WA 980032538743580
3/5Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
3/5
Staffing
3/5
Quality
4/5
Beds
147
certified
1 fine(s) totaling $32,175

Key Findings

• CMS rates this facility 3/5 stars (average)

• Has 147 certified beds with an average of 96.7 residents per day (66% occupancy)

• Last health inspection found 19 deficiencies (inspected May 13, 2025)

• Has been fined a total of $32,175 across 1 fine(s)

• Total nursing staff: 3.88 hours per resident per day

• Staff turnover rate: 40.0%

• Part of the Life Care Centers of America chain (194 facilities)

Hallmark Manor is a 3-star Medicare and Medicaid certified nursing home in Federal Way, Washington with 147 certified beds. It has been operating since 1987. The facility scored at average compared to Washington facilities.

Beds
147
Avg Residents/Day
96.7
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
May 28, 1987
Sprinklers
Yes
Council
Resident
County
King
Last Inspection
May 13, 2025
Deficiencies (Cycle 1)
19
Weighted Score
104.0
Infection Citations
0

Deficiency Citations (59)

F0582Potential for Harm

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Survey: May 13, 2025Corrected: NoCycle: 1
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: May 13, 2025Corrected: NoCycle: 1
F0628Potential for Harm

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Survey: May 13, 2025Corrected: NoCycle: 1
F0637Potential for Harm

Assess the resident when there is a significant change in condition

Survey: May 13, 2025Corrected: NoCycle: 1
F0641Potential for Harm

Ensure each resident receives an accurate assessment.

Survey: May 13, 2025Corrected: NoCycle: 1
F0644Potential for Harm

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Survey: May 13, 2025Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: May 13, 2025Corrected: NoCycle: 1
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: May 13, 2025Corrected: NoCycle: 1
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: May 13, 2025Corrected: NoCycle: 1
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: May 13, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: May 13, 2025Corrected: NoCycle: 1
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: May 13, 2025Corrected: NoCycle: 1
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: May 13, 2025Corrected: NoCycle: 1
F0700Potential for Harm

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Survey: May 13, 2025Corrected: NoCycle: 1
F0756Potential for Harm

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey: May 13, 2025Corrected: NoCycle: 1
F0757Potential for Harm

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Survey: May 13, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: May 13, 2025Corrected: NoCycle: 1
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: May 13, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: May 13, 2025Corrected: NoCycle: 1
F0801Potential for Harm

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Survey: Aug 19, 2024Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Aug 19, 2024Corrected: NoCycle: 2
F0686Actual Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Jun 12, 2024Corrected: NoCycle: 2
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: May 10, 2024Corrected: NoCycle: 2
F0773Potential for Harm

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Survey: May 10, 2024Corrected: NoCycle: 2
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Mar 6, 2024Corrected: NoCycle: 2
F0623Potential for Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Mar 6, 2024Corrected: NoCycle: 2
F0625Potential for Harm

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Survey: Mar 6, 2024Corrected: NoCycle: 2
F0637Potential for Harm

Assess the resident when there is a significant change in condition

Survey: Mar 6, 2024Corrected: NoCycle: 2
F0641Potential for Harm

Ensure each resident receives an accurate assessment.

Survey: Mar 6, 2024Corrected: NoCycle: 2
F0645Potential for Harm

PASARR screening for Mental disorders or Intellectual Disabilities

Survey: Mar 6, 2024Corrected: NoCycle: 2

+ 29 more deficiencies

Total Fines
$32,175
Number of Fines
1
Payment Denials
0
Total Penalties
1

Penalty History

FineJun 12, 2024
$32,175

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.41 hrs
National avg: 2.35 hrs
LPN0.77 hrs
National avg: 0.86 hrs
RN0.70 hrs
National avg: 0.68 hrs
Total Nursing3.88 hrs
National avg: 3.89 hrs
Weekend Total3.34 hrs
National avg: 0.00 hrs
Physical Therapist0.00 hrs
National avg: 0.07 hrs
Total Turnover
40.0%
RN Turnover
60.9%
Administrators Left
1

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (20)

NameRoleTypeOwnership %Since
PRESTON, FORREST5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividual100%Aug 23, 1995
CRHC LLCGENERAL PARTNERSHIP INTERESTOrganizationN/AJan 1, 2017
DEVELOPERS INVESTMENT COMPANY INCLIMITED PARTNERSHIP INTERESTOrganizationN/AAug 23, 1995
FUND I INVESTMENTS LIMITED PARTNERSHIPLIMITED PARTNERSHIP INTERESTOrganizationN/AAug 23, 1995
HCF INCLIMITED PARTNERSHIP INTERESTOrganizationN/AAug 23, 1995
CONSOLIDATED RESOURCES HEALTH CARE FUND I LPOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AMar 1, 1990
HCF INCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AAug 23, 1995
LIFE CARE CENTERS OF AMERICA, INC.OPERATIONAL/MANAGERIAL CONTROLOrganizationN/AFeb 5, 1990
BUTNER, NANCYOPERATIONAL/MANAGERIAL CONTROLIndividualN/ASep 16, 2018
CARLISLE, HEATHEROPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 28, 2025
KIM, DENNISOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMar 1, 2017
PRESTON, AUBREYOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMar 6, 2025
VELASCO-FORTUNE, ROSIEOPERATIONAL/MANAGERIAL CONTROLIndividualN/ANov 18, 2024
CROSS, CINDYCORPORATE OFFICERIndividualN/AApr 21, 1994
FLETCHER, TODDCORPORATE OFFICERIndividualN/ANov 2, 2020
HENRY, TERRYCORPORATE OFFICERIndividualN/AAug 16, 1999
LAY, LISACORPORATE OFFICERIndividualN/AFeb 9, 2018
SWANKER, RICHARDCORPORATE OFFICERIndividualN/AApr 1, 2011
THURMOND, JOANCORPORATE OFFICERIndividualN/ASep 22, 2000
ZIEGLER, JAMESCORPORATE OFFICERIndividualN/AAug 16, 1999

Nearby Nursing Homes

All Washington facilities

Avalon Care Center - Federal Way

Federal Way, WA · 120 beds

For profit
Health
Staffing
Quality
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Garden Terrace Healthcare Center of Federal Way

Federal Way, WA · 70 beds

For profit
Health
Staffing
Quality
4962 ft

Life Care Center of Federal Way

Federal Way, WA · 157 beds

For profit$98,970 in fines
Health
Staffing
Quality
1.1 mi

Frequently Asked Questions

What is the CMS rating for Hallmark Manor?▾
Hallmark Manor has an overall CMS rating of 3 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 3/5, and quality measures rating of 4/5. This facility is rated average.
Has Hallmark Manor had any health inspection violations?▾
Hallmark Manor had 19 deficiency citations in its most recent health inspection (May 13, 2025). The facility has been fined a total of $32,175 across 1 fine(s).
What are the staffing levels at Hallmark Manor?▾
Hallmark Manor provides 3.88 total nursing staff hours per resident per day, including 0.70 RN hours, 0.77 LPN hours, and 2.41 nurse aide hours. The total staff turnover rate is 40.0%.
How many beds does Hallmark Manor have?▾
Hallmark Manor has 147 certified beds with an average of 96.7 residents per day, resulting in approximately 66% occupancy. The facility is For profit - Corporation owned and is part of the Life Care Centers of America chain.
Are there other nursing homes near Hallmark Manor?▾
Yes, there are 3 other nursing homes in Federal Way, Washington with an average rating of 3.5/5. You can compare all facilities on the Federal Way nursing homes page.

Part of Life Care Centers of America

This chain operates 194 facilities. View all →