• CMS rates this facility 3/5 stars (average)
• Has 147 certified beds with an average of 96.7 residents per day (66% occupancy)
• Last health inspection found 19 deficiencies (inspected May 13, 2025)
• Has been fined a total of $32,175 across 1 fine(s)
• Total nursing staff: 3.88 hours per resident per day
• Staff turnover rate: 40.0%
• Part of the Life Care Centers of America chain (194 facilities)
Hallmark Manor is a 3-star Medicare and Medicaid certified nursing home in Federal Way, Washington with 147 certified beds. It has been operating since 1987. The facility scored at average compared to Washington facilities.
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Assess the resident when there is a significant change in condition
Ensure each resident receives an accurate assessment.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ensure services provided by the nursing facility meet professional standards of quality.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide enough food/fluids to maintain a resident's health.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Provide and implement an infection prevention and control program.
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Respond appropriately to all alleged violations.
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Assess the resident when there is a significant change in condition
Ensure each resident receives an accurate assessment.
PASARR screening for Mental disorders or Intellectual Disabilities
+ 29 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| PRESTON, FORREST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 100% | Aug 23, 1995 |
| CRHC LLC | GENERAL PARTNERSHIP INTEREST | Organization | N/A | Jan 1, 2017 |
| DEVELOPERS INVESTMENT COMPANY INC | LIMITED PARTNERSHIP INTEREST | Organization | N/A | Aug 23, 1995 |
| FUND I INVESTMENTS LIMITED PARTNERSHIP | LIMITED PARTNERSHIP INTEREST | Organization | N/A | Aug 23, 1995 |
| HCF INC | LIMITED PARTNERSHIP INTEREST | Organization | N/A | Aug 23, 1995 |
| CONSOLIDATED RESOURCES HEALTH CARE FUND I LP | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Mar 1, 1990 |
| HCF INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Aug 23, 1995 |
| LIFE CARE CENTERS OF AMERICA, INC. | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Feb 5, 1990 |
| BUTNER, NANCY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 16, 2018 |
| CARLISLE, HEATHER | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 28, 2025 |
| KIM, DENNIS | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Mar 1, 2017 |
| PRESTON, AUBREY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Mar 6, 2025 |
| VELASCO-FORTUNE, ROSIE | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Nov 18, 2024 |
| CROSS, CINDY | CORPORATE OFFICER | Individual | N/A | Apr 21, 1994 |
| FLETCHER, TODD | CORPORATE OFFICER | Individual | N/A | Nov 2, 2020 |
| HENRY, TERRY | CORPORATE OFFICER | Individual | N/A | Aug 16, 1999 |
| LAY, LISA | CORPORATE OFFICER | Individual | N/A | Feb 9, 2018 |
| SWANKER, RICHARD | CORPORATE OFFICER | Individual | N/A | Apr 1, 2011 |
| THURMOND, JOAN | CORPORATE OFFICER | Individual | N/A | Sep 22, 2000 |
| ZIEGLER, JAMES | CORPORATE OFFICER | Individual | N/A | Aug 16, 1999 |
This chain operates 194 facilities. View all →