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HomeCaliforniaHighland Care Center of Redlands

Highland Care Center of Redlands

700 E Highland Ave, Redlands, CA 923749097932678WebsiteGoogle Maps
3.9on Google(65 reviews)
3/5Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
3/5
Staffing
3/5
Quality
3/5
Beds
80
certified
1 fine(s) totaling $12,931

How Highland Care Center of Redlands Compares in California

Facility results compared with averages for CMS-certified nursing homes in California. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
3/5
CA average
3.2/5
Close to state average
Health inspection rating
3/5
CA average
2.8/5
Close to state average
Staffing rating
3/5
CA average
3.3/5
Below state average
Nursing hours per resident
4.30 hrs/day
CA average
4.52 hrs/day
Below state average
RN hours per resident
0.40 hrs/day
CA average
0.67 hrs/day
Below state average
Staff turnover
48.5%
CA average
36.7%
Higher than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Reported RN time is 0.40 hours per resident per day, below the state average of 0.67.
Staff turnover is 48.5%, higher than the California average of 36.7%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
21
deficiency citations
Inspected Jul 29, 2022
Most recent cycle
13
deficiency citations
Inspected Feb 21, 2025
The most recent cycle recorded 8 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$11,476/mo
California median
Private Room
$13,870/mo
California median
San Bernardino County 65+
259,927
11.9% of county
County Population
2,180,563
San Bernardino County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Highland Care Center of Redlands is a 3-star Medicare and Medicaid certified nursing home in Redlands, California with 80 certified beds. It has been operating since 1971. Its overall CMS rating is 3 out of 5.

Beds
80
Avg Residents/Day
75.4
Ownership
For profit - Limited Liability company
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Dec 31, 1971
Sprinklers
Yes
Council
Resident
County
San Bernardino
Last Inspection
Feb 21, 2025
Deficiencies (Cycle 1)
13
Weighted Score
88.8
Infection Citations
0

Deficiency Citations (40)

F0607Potential for Harm

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Survey: Sep 26, 2025Corrected: NoCycle: 1
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Sep 25, 2025Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0688Potential for Harm

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0803Potential for Harm

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0908Potential for Harm

Keep all essential equipment working safely.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0919Potential for Harm

Make sure that a working call system is available in each resident's bathroom and bathing area.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0912Minimal Harm

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Survey: Feb 21, 2025Corrected: NoCycle: 1
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Mar 27, 2025Corrected: NoCycle: 2
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Nov 14, 2024Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Aug 22, 2024Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0557Potential for Harm

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0641Potential for Harm

Ensure each resident receives an accurate assessment.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0726Potential for Harm

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0912Minimal Harm

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Survey: Jul 29, 2022Corrected: NoCycle: 2
F0626Potential for Harm

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Survey: Dec 18, 2023Corrected: NoCycle: 3
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Sep 12, 2023Corrected: NoCycle: 3

+ 10 more deficiencies

Total Fines
$12,931
Number of Fines
1
Payment Denials
0
Total Penalties
1

Penalty History

FineJul 26, 2023
$12,931

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.53 hrs
National avg: 2.32 hrs
LPN1.37 hrs
National avg: 0.86 hrs
RN0.40 hrs
National avg: 0.69 hrs
Total Nursing4.30 hrs
National avg: 3.86 hrs
Weekend Total3.72 hrs
National avg: 0.00 hrs
Physical Therapist0.08 hrs
National avg: 0.07 hrs
Total Turnover
48.5%
RN Turnover
40.0%
Administrators Left
1

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Limited Liability company
Recent Change
No

Owners & Managers (31)

NameRoleTypeOwnership %Since
AG FACILITIES OPERATIONS, LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Aug 11, 2003
IRA E SMEDRA LIVING TRUST5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization48%Aug 11, 2003
WIN WIN ENTERPRISES, LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization48%Aug 11, 2003
LATTERELL, KYLEMANAGING CONTROL - GOVERNING BODYIndividualN/AAug 13, 2025
VIDALES, MIGUELMANAGING CONTROL - GOVERNING BODYIndividualN/AMar 1, 2021
WINTNER, JACOBCORPORATE OFFICERIndividualN/AAug 11, 2003
CAMBRIDGE HEALTHCARE SERVICES LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AOct 1, 2013
CONSOLIDATED INDUSTRIES, INC.OPERATIONAL/MANAGERIAL CONTROLOrganizationN/AJul 1, 2018
PREFERRED BANKOPERATIONAL/MANAGERIAL CONTROLOrganizationN/ASep 2, 2024
BUTENKO, JULIEOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJul 24, 2023
CAPELA, HEIDIOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 3, 2023
CHIMWAZA, PEARSONOPERATIONAL/MANAGERIAL CONTROLIndividualN/AFeb 12, 2025
HASSELL, LANCEOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 25, 2022
LATTERELL, KYLEOPERATIONAL/MANAGERIAL CONTROLIndividualN/AAug 13, 2025
LUTZ, LINDAOPERATIONAL/MANAGERIAL CONTROLIndividualN/AFeb 1, 2012
PAI, SHANTHARAMOPERATIONAL/MANAGERIAL CONTROLIndividualN/ASep 9, 2013
SALAZAR, PAULINAOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 14, 2020
VIDALES, MIGUELOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMar 1, 2021
WINTNER, JACOBOPERATIONAL/MANAGERIAL CONTROLIndividualN/AAug 11, 2003
CAMBRIDGE HEALTHCARE SERVICES LLCADP OF THE SNFOrganizationN/AJul 12, 2025
CONSOLIDATED INDUSTRIES, INC.ADP OF THE SNFOrganizationN/AJul 1, 2018
PREFERRED BANKADP OF THE SNFOrganizationN/ASep 5, 2025
BUTENKO, JULIEADP OF THE SNFIndividualN/AJul 24, 2023
CAPELA, HEIDIADP OF THE SNFIndividualN/AApr 3, 2023
HASSELL, LANCEADP OF THE SNFIndividualN/AApr 25, 2022
LATTERELL, KYLEADP OF THE SNFIndividualN/AAug 21, 2025
LUTZ, LINDAADP OF THE SNFIndividualN/AFeb 1, 2012
PAI, SHANTHARAMADP OF THE SNFIndividualN/ASep 9, 2013
SALAZAR, PAULINAADP OF THE SNFIndividualN/ADec 14, 2020
VIDALES, MIGUELADP OF THE SNFIndividualN/AMar 1, 2021
WINTNER, JACOBADP OF THE SNFIndividualN/AAug 11, 2003

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Highland Care Center of Redlands and nearby alternatives.

All California facilities
Highland Care Center of Redlands
Redlands, CACurrent facility
CMS
3/5
Health
3/5
Staffing
3/5
Recorded fines: $12,931
Plymouth Village
Redlands, CA3,168 ft
CMS
4/5
Health
4/5
Staffing
4/5
Recorded fines: None
Madison Grove Post Acute
Redlands, CA2.3 mi
CMS
3/5
Health
3/5
Staffing
2/5
Recorded fines: $9,110
Redlands Healthcare Center
Redlands, CA2.4 mi
CMS
4/5
Health
4/5
Staffing
2/5
Recorded fines: None
Redlands Comm Hosp D/p Snf
Redlands, CA2.4 mi
CMS
5/5
Health
5/5
Staffing
4/5
Recorded fines: None
Brookside Healthcare Center
Redlands, CA2.9 mi
CMS
3/5
Health
3/5
Staffing
4/5
Recorded fines: None
University Post Acute
Mentone, CA3.2 mi
CMS
5/5
Health
5/5
Staffing
3/5
Recorded fines: None
FacilityDistanceCMSHealthStaffingRecorded fines
Highland Care Center of Redlands
Redlands, CA · Current facility
—3/53/53/5$12,931
Plymouth Village
Redlands, CA
3,168 ft4/54/54/5None recorded
Madison Grove Post Acute
Redlands, CA
2.3 mi3/53/52/5$9,110
Redlands Healthcare Center
Redlands, CA
2.4 mi4/54/52/5None recorded
Redlands Comm Hosp D/p Snf
Redlands, CA
2.4 mi5/55/54/5None recorded
Brookside Healthcare Center
Redlands, CA
2.9 mi3/53/54/5None recorded
University Post Acute
Mentone, CA
3.2 mi5/55/53/5None recorded

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Highland Care Center of Redlands?▾
Highland Care Center of Redlands has an overall CMS rating of 3 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 3/5, and quality measures rating of 3/5. This facility is rated average.
How much does Highland Care Center of Redlands cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in California is $11,476/month for a semi-private room and $13,870/month for a private room (Genworth/CareScout 2024). Highland Care Center of Redlands participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Highland Care Center of Redlands had any health inspection violations?▾
Highland Care Center of Redlands had 13 deficiency citations in its most recent health inspection (Feb 21, 2025). The current CMS dataset records 1 fine(s) totaling $12,931.
What are the staffing levels at Highland Care Center of Redlands?▾
Highland Care Center of Redlands provides 4.30 total nursing staff hours per resident per day, including 0.40 RN hours, 1.37 LPN hours, and 2.53 nurse aide hours. The total staff turnover rate is 48.5%.
How many beds does Highland Care Center of Redlands have?▾
Highland Care Center of Redlands has 80 certified beds with an average of 75.4 residents per day, resulting in approximately 94% occupancy. The facility is For profit - Limited Liability company owned and is part of the Cambridge Healthcare Services chain.
Are there other nursing homes near Highland Care Center of Redlands?▾
Yes. This page lists 6 nearby nursing homes in California, including 5 in Redlands. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Highland Care Center of Redlands?▾
On Google Maps, Highland Care Center of Redlands has a rating of 3.9 out of 5 based on 65 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 3/5.

Part of Cambridge Healthcare Services

This chain operates 32 facilities. View all →