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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeCaliforniaHighland Palms Healthcare Center

Highland Palms Healthcare Center

7534 Palm Avenue, Highland, CA 923469098620611
5/5Much Above Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
4/5
Staffing
2/5
Quality
5/5
Beds
99
certified

Key Findings

• CMS rates this facility 5/5 stars (above average)

• Has 99 certified beds with an average of 92.3 residents per day (93% occupancy)

• Last health inspection found 7 deficiencies (inspected Oct 31, 2024)

• No fines on record

• Total nursing staff: 4.04 hours per resident per day

• Staff turnover rate: 39.4%

• Part of the Pacs Group chain (254 facilities)

Highland Palms Healthcare Center is a 5-star Medicare and Medicaid certified nursing home in Highland, California with 99 certified beds. It has been operating since 1973. The facility scored above average compared to California facilities.

Beds
99
Avg Residents/Day
92.3
Ownership
For profit - Limited Liability company
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jan 1, 1973
Sprinklers
Yes
Council
Resident
County
San Bernardino
Last Inspection
Oct 31, 2024
Deficiencies (Cycle 1)
7
Weighted Score
40.0
Infection Citations
0

Deficiency Citations (33)

F0637Potential for Harm

Assess the resident when there is a significant change in condition

Survey: Oct 31, 2024Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Oct 31, 2024Corrected: NoCycle: 1
F0693Potential for Harm

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Survey: Oct 31, 2024Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Oct 31, 2024Corrected: NoCycle: 1
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Oct 31, 2024Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Oct 31, 2024Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Oct 31, 2024Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Sep 26, 2024Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Aug 26, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jun 5, 2024Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Feb 22, 2024Corrected: NoCycle: 2
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0640Potential for Harm

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0646Potential for Harm

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0697Potential for Harm

Provide safe, appropriate pain management for a resident who requires such services.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Oct 28, 2022Corrected: NoCycle: 2
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Nov 30, 2023Corrected: NoCycle: 3
F0623Potential for Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Apr 12, 2023Corrected: NoCycle: 3
F0557Potential for Harm

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Survey: Mar 7, 2019Corrected: NoCycle: 3
F0607Potential for Harm

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Survey: Mar 7, 2019Corrected: NoCycle: 3
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Mar 7, 2019Corrected: NoCycle: 3
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Mar 7, 2019Corrected: NoCycle: 3
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Mar 7, 2019Corrected: NoCycle: 3
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Mar 7, 2019Corrected: NoCycle: 3
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Mar 7, 2019Corrected: NoCycle: 3
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Mar 7, 2019Corrected: NoCycle: 3

+ 3 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.54 hrs
National avg: 2.35 hrs
LPN1.24 hrs
National avg: 0.86 hrs
RN0.26 hrs
National avg: 0.68 hrs
Total Nursing4.04 hrs
National avg: 3.89 hrs
Weekend Total3.81 hrs
National avg: 0.00 hrs
Physical Therapist0.03 hrs
National avg: 0.07 hrs
Total Turnover
39.4%
RN Turnover
37.5%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Limited Liability company
Recent Change
No

Owners & Managers (11)

NameRoleTypeOwnership %Since
PROVIDENCE GROUP NH, LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jun 30, 2023
PACS GROUP, INC.5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 30, 2023
PACS HOLDINGS, LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AJun 30, 2023
HANCOCK, MARK5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividualN/AApr 15, 2024
MURRAY, JASON5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividualN/AApr 15, 2024
APT, FREDERICKCORPORATE OFFICERIndividualN/AJan 1, 2024
HANCOCK, MARKCORPORATE OFFICERIndividualN/AJan 1, 2024
JERGENSEN, JOSHUACORPORATE OFFICERIndividualN/AJan 1, 2024
MITCHELL, JOHNCORPORATE OFFICERIndividualN/AJan 1, 2024
SIVAPALAN, SIVAKAMICONTRACTED MANAGING EMPLOYEEIndividualN/AJan 6, 2014
DRIGGS, DANIELW-2 MANAGING EMPLOYEEIndividualN/ANov 6, 2021

Nearby Nursing Homes

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Frequently Asked Questions

What is the CMS rating for Highland Palms Healthcare Center?▾
Highland Palms Healthcare Center has an overall CMS rating of 5 out of 5 stars, with a health inspection rating of 4/5, staffing rating of 2/5, and quality measures rating of 5/5. This facility is rated above average.
Has Highland Palms Healthcare Center had any health inspection violations?▾
Highland Palms Healthcare Center had 7 deficiency citations in its most recent health inspection (Oct 31, 2024). The facility has no fines on record.
What are the staffing levels at Highland Palms Healthcare Center?▾
Highland Palms Healthcare Center provides 4.04 total nursing staff hours per resident per day, including 0.26 RN hours, 1.24 LPN hours, and 2.54 nurse aide hours. The total staff turnover rate is 39.4%.
How many beds does Highland Palms Healthcare Center have?▾
Highland Palms Healthcare Center has 99 certified beds with an average of 92.3 residents per day, resulting in approximately 93% occupancy. The facility is For profit - Limited Liability company owned and is part of the Pacs Group chain.
Are there other nursing homes near Highland Palms Healthcare Center?▾
Yes, there are 1 other nursing home in Highland, California with an average rating of 5/5. You can compare all facilities on the Highland nursing homes page.

Part of Pacs Group

This chain operates 254 facilities. View all →