• CMS rates this facility 5/5 stars (above average)
• Has 99 certified beds with an average of 92.3 residents per day (93% occupancy)
• Last health inspection found 7 deficiencies (inspected Oct 31, 2024)
• No fines on record
• Total nursing staff: 4.04 hours per resident per day
• Staff turnover rate: 39.4%
• Part of the Pacs Group chain (254 facilities)
Highland Palms Healthcare Center is a 5-star Medicare and Medicaid certified nursing home in Highland, California with 99 certified beds. It has been operating since 1973. The facility scored above average compared to California facilities.
Assess the resident when there is a significant change in condition
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Provide safe and appropriate respiratory care for a resident when needed.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide and implement an infection prevention and control program.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide safe, appropriate pain management for a resident who requires such services.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide and implement an infection prevention and control program.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Respond appropriately to all alleged violations.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
+ 3 more deficiencies
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| PROVIDENCE GROUP NH, LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Jun 30, 2023 |
| PACS GROUP, INC. | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jun 30, 2023 |
| PACS HOLDINGS, LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Jun 30, 2023 |
| HANCOCK, MARK | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | N/A | Apr 15, 2024 |
| MURRAY, JASON | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | N/A | Apr 15, 2024 |
| APT, FREDERICK | CORPORATE OFFICER | Individual | N/A | Jan 1, 2024 |
| HANCOCK, MARK | CORPORATE OFFICER | Individual | N/A | Jan 1, 2024 |
| JERGENSEN, JOSHUA | CORPORATE OFFICER | Individual | N/A | Jan 1, 2024 |
| MITCHELL, JOHN | CORPORATE OFFICER | Individual | N/A | Jan 1, 2024 |
| SIVAPALAN, SIVAKAMI | CONTRACTED MANAGING EMPLOYEE | Individual | N/A | Jan 6, 2014 |
| DRIGGS, DANIEL | W-2 MANAGING EMPLOYEE | Individual | N/A | Nov 6, 2021 |
This chain operates 254 facilities. View all →