• CMS rates this facility 2/5 stars (below average)
• Has 60 certified beds with an average of 36.1 residents per day (60% occupancy)
• Last health inspection found 5 deficiencies (inspected May 21, 2025)
• Has been fined a total of $47,753 across 2 fine(s)
• Total nursing staff: 3.66 hours per resident per day
• Staff turnover rate: 66.7% (high)
• Part of the North Shore Healthcare chain (58 facilities)
Mercy Health Services is a 2-star Medicare and Medicaid certified nursing home in Milwaukee, Wisconsin with 60 certified beds. It has been operating since 1988. The facility scored below average compared to Wisconsin facilities.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Respond appropriately to all alleged violations.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Respond appropriately to all alleged violations.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ensure medication error rates are not 5 percent or greater.
Provide and implement an infection prevention and control program.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Respond appropriately to all alleged violations.
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Provide and implement an infection prevention and control program.
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Allow residents to self-administer drugs if determined clinically appropriate.
PASARR screening for Mental disorders or Intellectual Disabilities
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide safe and appropriate respiratory care for a resident when needed.
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
+ 4 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| NSHF OPERATIONS LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Jul 24, 2017 |
| BAUMANN, TROY | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 40% | Jun 29, 2017 |
| HOEHN, JEFFREY | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 40% | Jun 29, 2017 |
| MILLS, DAVID | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 20% | Jun 29, 2017 |
| NORTH SHORE HEALTHCARE LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Oct 1, 2017 |
| BAUMANN, TROY | CORPORATE DIRECTOR | Individual | N/A | Jun 29, 2017 |
| HOEHN, JEFFREY | CORPORATE DIRECTOR | Individual | N/A | Jun 29, 2017 |
| HOEHN, JEFFREY | W-2 MANAGING EMPLOYEE | Individual | N/A | Jun 29, 2017 |
Milwaukee, WI · 50 beds
Milwaukee, WI · 99 beds
This chain operates 58 facilities. View all →