• CMS rates this facility 1/5 stars (below average)
• Has 182 certified beds with an average of 105.6 residents per day (58% occupancy)
• Last health inspection found 15 deficiencies (inspected Jun 13, 2025)
• Has been fined a total of $162,920 across 1 fine(s)
• Total nursing staff: 3.85 hours per resident per day
• Staff turnover rate: 52.2% (high)
• Part of the Inspired Healthcare Management chain (6 facilities)
Pontchartrain Health Care Center is a 1-star Medicare and Medicaid certified nursing home in Mandeville, Louisiana with 182 certified beds. It has been operating since 1994. The facility scored below average compared to Louisiana facilities.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Ensure each resident receives an accurate assessment.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure services provided by the nursing facility meet professional standards of quality.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Provide and implement an infection prevention and control program.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Ensure each resident receives an accurate assessment.
Ensure services provided by the nursing facility meet professional standards of quality.
Provide safe and appropriate respiratory care for a resident when needed.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide and implement an infection prevention and control program.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide and implement an infection prevention and control program.
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ensure each resident receives an accurate assessment.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Post nurse staffing information every day.
+ 12 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| PONTCHARTRAIN GUEST HOUSE INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Jul 16, 1990 |
| GOUX, JEREMY | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 26% | Dec 31, 2012 |
| GOUX, LYNETTE | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 48% | Jul 13, 1990 |
| GOUX, TIMOTHY | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 26% | Dec 31, 2012 |
| INSPIRED HEALTHCARE MANAGEMENT, LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Feb 1, 2017 |
| LAURENT, MERRILL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 1999 |
| LAVARINE, PATRICIA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 29, 2020 |
| LEACH, MARY LYNN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 8, 2020 |
| GOUX, JEREMY | CORPORATE DIRECTOR | Individual | N/A | Dec 31, 2012 |
| GOUX, LYNETTE | CORPORATE DIRECTOR | Individual | N/A | Jul 13, 1990 |
| GOUX, TIMOTHY | CORPORATE DIRECTOR | Individual | N/A | Dec 31, 2012 |
| GOUX, LYNETTE | CORPORATE OFFICER | Individual | N/A | Jul 13, 1990 |
This chain operates 6 facilities. View all →