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HomeWest VirginiaShenandoah Center

Shenandoah Center

50 Mulberry Tree Street, Charles Town, WV 254143047241101WebsiteGoogle Maps
4.2on Google(83 reviews)
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
2/5
Staffing
2/5
Quality
2/5
Beds
78
certified
4 fine(s) totaling $48,469

How Shenandoah Center Compares in West Virginia

Facility results compared with averages for CMS-certified nursing homes in West Virginia. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
2/5
WV average
3.0/5
Below state average
Health inspection rating
2/5
WV average
2.9/5
Below state average
Staffing rating
2/5
WV average
2.6/5
Below state average
Nursing hours per resident
3.03 hrs/day
WV average
3.66 hrs/day
Below state average
RN hours per resident
0.91 hrs/day
WV average
0.73 hrs/day
Above state average
Staff turnover
41.9%
WV average
44.1%
Close to state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 2/5 overall CMS rating is below the West Virginia average of 3.0/5.
Its 2/5 health inspection rating is below the West Virginia average of 2.9/5.
Reported nursing time is 3.03 hours per resident per day, below the state average of 3.66.
Reported RN time is 0.91 hours per resident per day, above the state average of 0.73.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
22
deficiency citations
Inspected Jul 26, 2024
Most recent cycle
9
deficiency citations
Inspected Mar 11, 2026
The most recent cycle recorded 13 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$10,220/mo
West Virginia median
Private Room
$11,628/mo
West Virginia median
Jefferson County 65+
9,673
16.7% of county
County Population
58,043
Jefferson County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Shenandoah Center is a 2-star Medicare and Medicaid certified nursing home in Charles Town, West Virginia with 78 certified beds. It has been operating since 1998. Its overall CMS rating is 2 out of 5.

Beds
78
Avg Residents/Day
74.9
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Apr 16, 1998
Sprinklers
Yes
Council
Resident
County
Jefferson
Last Inspection
Mar 11, 2026
Deficiencies (Cycle 1)
9
Weighted Score
127.0
Infection Citations
0

Deficiency Citations (53)

F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Mar 11, 2026Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Mar 11, 2026Corrected: NoCycle: 1
F0835Potential for Harm

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Survey: Mar 11, 2026Corrected: NoCycle: 1
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Mar 11, 2026Corrected: NoCycle: 1
F0582Potential for Harm

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Survey: Mar 11, 2026Corrected: NoCycle: 1
F0628Potential for Harm

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Survey: Mar 11, 2026Corrected: NoCycle: 1
F0699Potential for Harm

Provide care or services that was trauma informed and/or culturally competent.

Survey: Mar 11, 2026Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Mar 11, 2026Corrected: NoCycle: 1
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Nov 6, 2025Corrected: NoCycle: 1
F0698Immediate Jeopardy

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0600Immediate Jeopardy

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0760Immediate Jeopardy

Ensure that residents are free from significant medication errors.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0677Actual Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0561Potential for Harm

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0583Potential for Harm

Keep residents' personal and medical records private and confidential.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0730Potential for Harm

Observe each nurse aide's job performance and give regular training.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0919Potential for Harm

Make sure that a working call system is available in each resident's bathroom and bathing area.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0623Potential for Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0641Potential for Harm

Ensure each resident receives an accurate assessment.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0679Potential for Harm

Provide activities to meet all resident's needs.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0688Potential for Harm

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Survey: Jul 26, 2024Corrected: NoCycle: 2
F0725Potential for Harm

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Survey: Jul 26, 2024Corrected: NoCycle: 2

+ 23 more deficiencies

Total Fines
$48,469
Number of Fines
4
Payment Denials
0
Total Penalties
4

Penalty History

FineJul 26, 2024
$8,018
FineJul 26, 2024
$10,023
FineJul 26, 2024
$13,627
FineJul 26, 2024
$16,801

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide1.76 hrs
National avg: 2.32 hrs
LPN0.36 hrs
National avg: 0.86 hrs
RN0.91 hrs
National avg: 0.69 hrs
Total Nursing3.03 hrs
National avg: 3.86 hrs
Weekend Total2.75 hrs
National avg: 0.00 hrs
Physical Therapist0.10 hrs
National avg: 0.07 hrs
Total Turnover
41.9%
RN Turnover
43.8%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (17)

NameRoleTypeOwnership %Since
GENESIS WV HOLDINGS LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Apr 1, 2011
FC-GEN OPERATIONS INVESTMENT LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 2, 2015
GEN OPERATIONS I LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 2, 2015
GEN OPERATIONS II LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 2, 2015
GENESIS HEALTHCARE INC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 2, 2015
GENESIS HEALTHCARE LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 2, 2015
GENESIS HOLDINGS LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 2, 2015
GENESIS OPERATIONS LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 2, 2015
SUN HEALTHCARE GROUP INC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 2, 2015
WHITMAN, ARNOLD5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividualN/AFeb 2, 2015
BERG, MICHAELCORPORATE OFFICERIndividualN/ADec 1, 2012
BRIDGEFORD, LAURACORPORATE OFFICERIndividualN/AJun 1, 2024
MENDELSON, AVICORPORATE OFFICERIndividualN/AJun 1, 2024
ALBAUGH, MIRANDAOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMay 1, 2020
BURNER, EILISHOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMay 11, 2020
ALBAUGH, MIRANDAADP OF THE SNFIndividualN/AJun 1, 2024
BURNER, EILISHADP OF THE SNFIndividualN/AMay 11, 2020

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Shenandoah Center and nearby alternatives.

All West Virginia facilities
Shenandoah Center
Charles Town, WVCurrent facility
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: $48,469
Willow Tree Healthcare Center
Charles Town, WV1.0 mi
CMS
3/5
Health
3/5
Staffing
2/5
Recorded fines: $8,018
Canterbury Center
Shepherdstown, WV10.2 mi
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: None
Care Haven Center
Martinsburg, WV10.6 mi
CMS
5/5
Health
4/5
Staffing
2/5
Recorded fines: None
Martinsburg Healthcare Center
Martinsburg, WV14.4 mi
CMS
4/5
Health
3/5
Staffing
3/5
Recorded fines: None
War Memorial Hospital
Berkeley Springs, WV25.6 mi
CMS
5/5
Health
5/5
Staffing
5/5
Recorded fines: None
Berkeley Springs Healthcare Center
Berkeley Springs, WV28.0 mi
CMS
2/5
Health
2/5
Staffing
3/5
Recorded fines: None
FacilityDistanceCMSHealthStaffingRecorded fines
Shenandoah Center
Charles Town, WV · Current facility
—2/52/52/5$48,469
Willow Tree Healthcare Center
Charles Town, WV
1.0 mi3/53/52/5$8,018
Canterbury Center
Shepherdstown, WV
10.2 mi2/52/52/5None recorded
Care Haven Center
Martinsburg, WV
10.6 mi5/54/52/5None recorded
Martinsburg Healthcare Center
Martinsburg, WV
14.4 mi4/53/53/5None recorded
War Memorial Hospital
Berkeley Springs, WV
25.6 mi5/55/55/5None recorded
Berkeley Springs Healthcare Center
Berkeley Springs, WV
28.0 mi2/52/53/5None recorded

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Shenandoah Center?▾
Shenandoah Center has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 2/5, staffing rating of 2/5, and quality measures rating of 2/5. This facility is rated below average.
How much does Shenandoah Center cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in West Virginia is $10,220/month for a semi-private room and $11,628/month for a private room (Genworth/CareScout 2024). Shenandoah Center participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Shenandoah Center had any health inspection violations?▾
Shenandoah Center had 9 deficiency citations in its most recent health inspection (Mar 11, 2026). The current CMS dataset records 4 fine(s) totaling $48,469.
What are the staffing levels at Shenandoah Center?▾
Shenandoah Center provides 3.03 total nursing staff hours per resident per day, including 0.91 RN hours, 0.36 LPN hours, and 1.76 nurse aide hours. The total staff turnover rate is 41.9%.
How many beds does Shenandoah Center have?▾
Shenandoah Center has 78 certified beds with an average of 74.9 residents per day, resulting in approximately 96% occupancy. The facility is For profit - Corporation owned and is part of the Genesis Healthcare chain.
Are there other nursing homes near Shenandoah Center?▾
Yes. This page lists 6 nearby nursing homes in West Virginia, including 1 in Charles Town. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Shenandoah Center?▾
On Google Maps, Shenandoah Center has a rating of 4.2 out of 5 based on 83 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 2/5.

Part of Genesis Healthcare

This chain operates 185 facilities. View all →