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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeMarylandWillow Brooke Ct Skilled Care Ctr at Heron Point

Willow Brooke Ct Skilled Care Ctr at Heron Point

501 Campus Avenue, Chestertown, MD 216204107787300
5/5Much Above Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
4/5
Staffing
5/5
Quality
Not Rated
N/A
Beds
38
certified
1 fine(s) totaling $15,440

Key Findings

• CMS rates this facility 5/5 stars (above average)

• Has 38 certified beds with an average of 2.8 residents per day (7% occupancy)

• Last health inspection found 5 deficiencies (inspected Feb 23, 2024)

• Has been fined a total of $15,440 across 1 fine(s)

• Total nursing staff: 5.48 hours per resident per day

• Staff turnover rate: 21.1%

• Part of the Acts Retirement-Life Communities chain (26 facilities)

Willow Brooke Ct Skilled Care Ctr at Heron Point is a 5-star Medicare and Medicaid certified nursing home in Chestertown, Maryland with 38 certified beds. It has been operating since 1991. The facility scored above average compared to Maryland facilities.

Beds
38
Avg Residents/Day
2.8
Ownership
Non profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Nov 7, 1991
Sprinklers
Yes
Council
Both
County
Kent
Last Inspection
Feb 23, 2024
Deficiencies (Cycle 1)
5
Weighted Score
50.0
Infection Citations
0

Deficiency Citations (31)

F0625Potential for Harm

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Survey: Feb 23, 2024Corrected: NoCycle: 1
F0726Potential for Harm

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Survey: Feb 23, 2024Corrected: NoCycle: 1
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Feb 23, 2024Corrected: NoCycle: 1
F0759Potential for Harm

Ensure medication error rates are not 5 percent or greater.

Survey: Feb 23, 2024Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 23, 2024Corrected: NoCycle: 1
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Feb 23, 2024Corrected: NoCycle: 2
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Feb 23, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Feb 23, 2024Corrected: NoCycle: 2
F0689Immediate Jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Feb 23, 2024Corrected: NoCycle: 2
F0740Potential for Harm

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Survey: Feb 23, 2024Corrected: NoCycle: 2
F0551Potential for Harm

Give the resident's representative the ability to exercise the resident's rights.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0561Potential for Harm

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0623Potential for Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0636Potential for Harm

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0638Potential for Harm

Assure that each resident’s assessment is updated at least once every 3 months.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0645Potential for Harm

PASARR screening for Mental disorders or Intellectual Disabilities

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0697Potential for Harm

Provide safe, appropriate pain management for a resident who requires such services.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0745Potential for Harm

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0756Potential for Harm

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0790Potential for Harm

Provide routine and 24-hour emergency dental care for each resident.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Apr 9, 2019Corrected: NoCycle: 2
F0309Potential for Harm

Provide necessary care and services to maintain or improve the highest well being of each resident .

Survey: Nov 6, 2017Corrected: NoCycle: 3
F0329Potential for Harm

Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Survey: Nov 6, 2017Corrected: NoCycle: 3
F0431Potential for Harm

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Survey: Nov 6, 2017Corrected: NoCycle: 3
F0441Minimal Harm

Have a program that investigates, controls and keeps infection from spreading.

Survey: Nov 6, 2017Corrected: NoCycle: 3
F0456Minimal Harm

Keep all essential equipment working safely.

Survey: Nov 6, 2017Corrected: NoCycle: 3

+ 1 more deficiencies

Total Fines
$15,440
Number of Fines
1
Payment Denials
0
Total Penalties
1

Penalty History

FineFeb 23, 2024
$15,440

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.66 hrs
National avg: 2.35 hrs
LPN1.00 hrs
National avg: 0.86 hrs
RN1.82 hrs
National avg: 0.68 hrs
Total Nursing5.48 hrs
National avg: 3.89 hrs
Weekend Total4.33 hrs
National avg: 0.00 hrs
Physical Therapist2.02 hrs
National avg: 0.07 hrs
Total Turnover
21.1%
RN Turnover
16.7%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Corporation
Recent Change
No

Owners & Managers (24)

NameRoleTypeOwnership %Since
ACTS COMMUNITIES OF MARYLAND, INC.OPERATIONAL/MANAGERIAL CONTROLOrganizationN/ADec 31, 2022
ACTS MANAGEMENT SERVICES, INC.OPERATIONAL/MANAGERIAL CONTROLOrganizationN/ADec 31, 2022
ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/ADec 31, 2022
AHERN, SUSANOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 31, 2022
CHRISTIANSEN, KARENOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 31, 2022
FOX, GLENNOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 31, 2022
GRANT, GERALDOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 31, 2022
GRANT, JONATHANOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 31, 2022
KURZ, STELLAHOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 1, 2025
VALDIVIA, PEGGYOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 31, 2022
CHRISTIANSEN, KARENCORPORATE DIRECTORIndividualN/ADec 31, 2022
DETWEILER, HAROLDCORPORATE DIRECTORIndividualN/ADec 31, 2022
FORREST, ANNECORPORATE DIRECTORIndividualN/ADec 31, 2022
GRANT, GERALDCORPORATE DIRECTORIndividualN/ADec 31, 2022
KELLY, MICHAELCORPORATE DIRECTORIndividualN/ADec 31, 2022
LAWSON, DANIELCORPORATE DIRECTORIndividualN/ADec 31, 2022
NEARY, ANNECORPORATE DIRECTORIndividualN/AJan 1, 2025
PAQUETTE, ELLENCORPORATE DIRECTORIndividualN/AJan 1, 2025
AHERN, SUSANCORPORATE OFFICERIndividualN/ADec 31, 2022
CHRISTIANSEN, KARENCORPORATE OFFICERIndividualN/AJan 1, 2025
FOX, GLENNCORPORATE OFFICERIndividualN/ADec 31, 2022
GRANT, GERALDCORPORATE OFFICERIndividualN/AJan 1, 2025
GRANT, JONATHANCORPORATE OFFICERIndividualN/ADec 31, 2022
VALDIVIA, PEGGYCORPORATE OFFICERIndividualN/ADec 31, 2022

Nearby Nursing Homes

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Chestertown Nursing and Rehab

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For profit$3,418 in finesAbuse
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Resorts at Chester River Manor Corp

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Health
Staffing
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Frequently Asked Questions

What is the CMS rating for Willow Brooke Ct Skilled Care Ctr at Heron Point?▾
Willow Brooke Ct Skilled Care Ctr at Heron Point has an overall CMS rating of 5 out of 5 stars, with a health inspection rating of 4/5, staffing rating of 5/5, and quality measures rating of N/A/5. This facility is rated above average.
Has Willow Brooke Ct Skilled Care Ctr at Heron Point had any health inspection violations?▾
Willow Brooke Ct Skilled Care Ctr at Heron Point had 5 deficiency citations in its most recent health inspection (Feb 23, 2024). The facility has been fined a total of $15,440 across 1 fine(s).
What are the staffing levels at Willow Brooke Ct Skilled Care Ctr at Heron Point?▾
Willow Brooke Ct Skilled Care Ctr at Heron Point provides 5.48 total nursing staff hours per resident per day, including 1.82 RN hours, 1.00 LPN hours, and 2.66 nurse aide hours. The total staff turnover rate is 21.1%.
How many beds does Willow Brooke Ct Skilled Care Ctr at Heron Point have?▾
Willow Brooke Ct Skilled Care Ctr at Heron Point has 38 certified beds with an average of 2.8 residents per day, resulting in approximately 7% occupancy. The facility is Non profit - Corporation owned and is part of the Acts Retirement-Life Communities chain.
Are there other nursing homes near Willow Brooke Ct Skilled Care Ctr at Heron Point?▾
Yes, there are 2 other nursing homes in Chestertown, Maryland with an average rating of 3.3/5. You can compare all facilities on the Chestertown nursing homes page.

Part of Acts Retirement-Life Communities

This chain operates 26 facilities. View all →