CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in Maryland. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Willow Brooke Ct Skilled Care Ctr at Heron Point is a 5-star Medicare and Medicaid certified nursing home in Chestertown, Maryland with 38 certified beds. It has been operating since 1991. Its overall CMS rating is 5 out of 5.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Assure that each resident’s assessment is updated at least once every 3 months.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Give the resident's representative the ability to exercise the resident's rights.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide safe, appropriate pain management for a resident who requires such services.
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| ACTS ACQUISITION AND DEVELOPMENT COMPANY LLC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| ACTS ALLIANCE MANAGEMENT LLC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| ACTS LEGACY FOUNDATION, INC. | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| ACTS RETIREMENT SERVICES, INC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| ACTS SIGNATURE COMMUNITY SERVICES INC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 31, 2022 |
| BONITA SPRINGS RETIREMENT VILLAGE INC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Nov 1, 2024 |
| MEASE LIFE INC | INDIRECT OWNERSHIP INTEREST | Organization | N/A | Oct 1, 2023 |
| CHRISTIANSEN, KAREN | CORPORATE DIRECTOR | Individual | N/A | Dec 31, 2022 |
| DETWEILER, HAROLD | CORPORATE DIRECTOR | Individual | N/A | Dec 31, 2022 |
| FORREST, ANNE | CORPORATE DIRECTOR | Individual | N/A | Dec 31, 2022 |
| GRANT, GERALD | CORPORATE DIRECTOR | Individual | N/A | Dec 31, 2022 |
| KELLY, MICHAEL | CORPORATE DIRECTOR | Individual | N/A | Dec 31, 2022 |
| LAWSON, DANIEL | CORPORATE DIRECTOR | Individual | N/A | Dec 31, 2022 |
| NEARY, ANNE | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2025 |
| PAQUETTE, ELLEN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2025 |
| AHERN, SUSAN | CORPORATE OFFICER | Individual | N/A | Dec 31, 2022 |
| CHRISTIANSEN, KAREN | CORPORATE OFFICER | Individual | N/A | Jan 1, 2025 |
| FOX, GLENN | CORPORATE OFFICER | Individual | N/A | Dec 31, 2022 |
| GRANT, GERALD | CORPORATE OFFICER | Individual | N/A | Jan 1, 2025 |
| GRANT, JONATHAN | CORPORATE OFFICER | Individual | N/A | Dec 31, 2022 |
| VALDIVIA, PEGGY | CORPORATE OFFICER | Individual | N/A | Dec 31, 2022 |
| ACTS COMMUNITIES OF MARYLAND, INC. | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Dec 31, 2022 |
| ACTS MANAGEMENT SERVICES, INC. | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Dec 31, 2022 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Dec 31, 2022 |
| AHERN, SUSAN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 31, 2022 |
| CHRISTIANSEN, KAREN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 31, 2022 |
| FOX, GLENN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 31, 2022 |
| GRANT, GERALD | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 31, 2022 |
| GRANT, JONATHAN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 31, 2022 |
| KURZ, STELLAH | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 2025 |
| VALDIVIA, PEGGY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 31, 2022 |
| U.S. BANK | TRUSTEE OF THE SNF | Organization | N/A | Jul 9, 2025 |
| ACTS COMMUNITIES OF MARYLAND, INC. | ADP OF THE SNF | Organization | N/A | Dec 31, 2022 |
| ACTS MANAGEMENT SERVICES, INC. | ADP OF THE SNF | Organization | N/A | Feb 6, 2025 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC | ADP OF THE SNF | Organization | N/A | Feb 6, 2025 |
| BAKER TILLY ADVISORY GROUP, LP | ADP OF THE SNF | Organization | N/A | Feb 3, 2025 |
| BAKER TILLY US, LLP | ADP OF THE SNF | Organization | N/A | Nov 5, 2024 |
| U.S. BANK | ADP OF THE SNF | Organization | N/A | Jul 10, 2025 |
| AHERN, SUSAN | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
| CHRISTIANSEN, KAREN | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
| FOX, GLENN | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
| GRANT, GERALD | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
| GRANT, JONATHAN | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
| KNAISH, KINAN | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
| KURZ, STELLAH | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
| VALDIVIA, PEGGY | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
Compare CMS ratings and recorded fines for Willow Brooke Ct Skilled Care Ctr at Heron Point and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 27 facilities. View all →