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HomeWisconsinWillowcrest Health Services

Willowcrest Health Services

3821 S Chicago Ave, South Milwaukee, WI 531724147627336WebsiteGoogle Maps
2.6on Google(49 reviews)
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
2/5
Staffing
2/5
Quality
4/5
Beds
100
certified
1 fine(s) totaling $21,285

How Willowcrest Health Services Compares in Wisconsin

Facility results compared with averages for CMS-certified nursing homes in Wisconsin. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
2/5
WI average
3.0/5
Below state average
Health inspection rating
2/5
WI average
2.8/5
Below state average
Staffing rating
2/5
WI average
3.6/5
Below state average
Nursing hours per resident
3.57 hrs/day
WI average
4.22 hrs/day
Below state average
RN hours per resident
0.62 hrs/day
WI average
0.99 hrs/day
Below state average
Staff turnover
41.3%
WI average
46.9%
Lower than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 2/5 overall CMS rating is below the Wisconsin average of 3.0/5.
Its 2/5 health inspection rating is below the Wisconsin average of 2.8/5.
Reported nursing time is 3.57 hours per resident per day, below the state average of 4.22.
Reported RN time is 0.62 hours per resident per day, below the state average of 0.99.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
19
deficiency citations
Inspected Mar 29, 2024
Most recent cycle
13
deficiency citations
Inspected Jun 5, 2025
The most recent cycle recorded 6 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$9,733/mo
Wisconsin median
Private Room
$10,828/mo
Wisconsin median
Milwaukee County 65+
131,732
14.1% of county
County Population
933,063
Milwaukee County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Willowcrest Health Services is a 2-star Medicare and Medicaid certified nursing home in South Milwaukee, Wisconsin with 100 certified beds. It has been operating since 1988. Its overall CMS rating is 2 out of 5.

Beds
100
Avg Residents/Day
74.9
Ownership
For profit - Limited Liability company
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jul 21, 1988
Sprinklers
Yes
Council
Resident
County
Milwaukee
Last Inspection
Jun 5, 2025
Deficiencies (Cycle 1)
13
Weighted Score
119.5
Infection Citations
0

Deficiency Citations (36)

F0851Potential for Harm

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0605Potential for Harm

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0628Potential for Harm

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0688Potential for Harm

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0693Potential for Harm

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0699Potential for Harm

Provide care or services that was trauma informed and/or culturally competent.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0757Potential for Harm

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0760Potential for Harm

Ensure that residents are free from significant medication errors.

Survey: Jun 5, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Mar 5, 2025Corrected: NoCycle: 2
F0732Minimal Harm

Post nurse staffing information every day.

Survey: Oct 14, 2024Corrected: NoCycle: 2
F0678Immediate Jeopardy

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0689Immediate Jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0730Potential for Harm

Observe each nurse aide's job performance and give regular training.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0944Potential for Harm

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0946Potential for Harm

Provide training in compliance and ethics.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0949Potential for Harm

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0693Potential for Harm

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0694Potential for Harm

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Mar 29, 2024Corrected: NoCycle: 2
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Mar 29, 2024Corrected: NoCycle: 2

+ 6 more deficiencies

Total Fines
$21,285
Number of Fines
1
Payment Denials
0
Total Penalties
1

Penalty History

FineMar 29, 2024
$21,285

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide1.97 hrs
National avg: 2.32 hrs
LPN0.98 hrs
National avg: 0.86 hrs
RN0.62 hrs
National avg: 0.69 hrs
Total Nursing3.57 hrs
National avg: 3.86 hrs
Weekend Total3.17 hrs
National avg: 0.00 hrs
Physical Therapist0.05 hrs
National avg: 0.07 hrs
Total Turnover
41.3%
RN Turnover
46.2%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Limited Liability company
Recent Change
No

Owners & Managers (6)

NameRoleTypeOwnership %Since
NSHF OPERATIONS LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jul 24, 2017
MILLS, DAVID5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividual20%Jun 29, 2017
HOEHN, JEFFREYW-2 MANAGING EMPLOYEEIndividualN/AJun 29, 2017
BAUMANN, TROYCORPORATE DIRECTORIndividualN/AJun 29, 2017
HOEHN, JEFFREYCORPORATE DIRECTORIndividualN/AJun 29, 2017
NORTH SHORE HEALTHCARE LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AOct 1, 2017

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Willowcrest Health Services and nearby alternatives.

All Wisconsin facilities
Willowcrest Health Services
South Milwaukee, WICurrent facility
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: $21,285
Chi Franciscan Villa
South Milwaukee, WI1,056 ftAbuse flag
CMS
1/5
Health
1/5
Staffing
1/5
Recorded fines: $208,607
Medical Suites at Oak Creek (The)
Oak Creek, WI4.4 mi
CMS
1/5
Health
1/5
Staffing
2/5
Recorded fines: $187,064
Maple Ridge Health Services
Milwaukee, WI5.3 mi
CMS
2/5
Health
3/5
Staffing
2/5
Recorded fines: $14,433
Autumn Lake Healthcare at Greenfield
Milwaukee, WI5.3 miAbuse flag
CMS
1/5
Health
1/5
Staffing
2/5
Recorded fines: $152,619
St Francis Health Services
Saint Francis, WI5.6 mi
CMS
3/5
Health
3/5
Staffing
3/5
Recorded fines: None
Complete Care at Southpointe
Greenfield, WI7.0 mi
CMS
3/5
Health
2/5
Staffing
3/5
Recorded fines: $89,823
FacilityDistanceCMSHealthStaffingRecorded fines
Willowcrest Health Services
South Milwaukee, WI · Current facility
—2/52/52/5$21,285
Chi Franciscan Villa
South Milwaukee, WI
1,056 ft1/51/51/5$208,607
Medical Suites at Oak Creek (The)
Oak Creek, WI
4.4 mi1/51/52/5$187,064
Maple Ridge Health Services
Milwaukee, WI
5.3 mi2/53/52/5$14,433
Autumn Lake Healthcare at Greenfield
Milwaukee, WI
5.3 mi1/51/52/5$152,619
St Francis Health Services
Saint Francis, WI
5.6 mi3/53/53/5None recorded
Complete Care at Southpointe
Greenfield, WI
7.0 mi3/52/53/5$89,823

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Willowcrest Health Services?▾
Willowcrest Health Services has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 2/5, staffing rating of 2/5, and quality measures rating of 4/5. This facility is rated below average.
How much does Willowcrest Health Services cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Wisconsin is $9,733/month for a semi-private room and $10,828/month for a private room (Genworth/CareScout 2024). Willowcrest Health Services participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Willowcrest Health Services had any health inspection violations?▾
Willowcrest Health Services had 13 deficiency citations in its most recent health inspection (Jun 5, 2025). The current CMS dataset records 1 fine(s) totaling $21,285.
What are the staffing levels at Willowcrest Health Services?▾
Willowcrest Health Services provides 3.57 total nursing staff hours per resident per day, including 0.62 RN hours, 0.98 LPN hours, and 1.97 nurse aide hours. The total staff turnover rate is 41.3%.
How many beds does Willowcrest Health Services have?▾
Willowcrest Health Services has 100 certified beds with an average of 74.9 residents per day, resulting in approximately 75% occupancy. The facility is For profit - Limited Liability company owned and is part of the North Shore Healthcare chain.
Are there other nursing homes near Willowcrest Health Services?▾
Yes. This page lists 6 nearby nursing homes in Wisconsin, including 1 in South Milwaukee. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Willowcrest Health Services?▾
On Google Maps, Willowcrest Health Services has a rating of 2.6 out of 5 based on 49 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 2/5.

Part of North Shore Healthcare

This chain operates 59 facilities. View all →