• CMS rates this facility 1/5 stars (below average)
• Has 123 certified beds with an average of 116.9 residents per day (95% occupancy)
• Last health inspection found 29 deficiencies (inspected Nov 6, 2024)
• Has been fined a total of $99,366 across 3 fine(s)
• Total nursing staff: 3.78 hours per resident per day
• Staff turnover rate: 51.4% (high)
• Part of the Integritus Healthcare chain (15 facilities)
Charlene Manor Extended Care Facility is a 1-star Medicare and Medicaid certified nursing home in Greenfield, Massachusetts with 123 certified beds. It has been operating since 1988. The facility scored below average compared to Massachusetts facilities.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Reasonably accommodate the needs and preferences of each resident.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Assess the resident when there is a significant change in condition
Ensure each resident receives an accurate assessment.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Provide appropriate foot care.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide enough food/fluids to maintain a resident's health.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Post nurse staffing information every day.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ensure that residents are free from significant medication errors.
Provide or obtain dental services for each resident.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide and implement an infection prevention and control program.
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
+ 31 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| CEC MANAGEMENT SYSTEMS INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Dec 30, 2022 |
| INTEGRITUS HEALTHCARE INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 30, 2022 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Feb 1, 2022 |
| CEC MANAGEMENT SYSTEMS INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Feb 1, 2022 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Feb 1, 2022 |
| GINGRAS, MARCIE JO | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2022 |
| JONES, WILLIAM | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 30, 2022 |
| STRAZNITSKAS, ROBERT | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 2025 |
| WHITCOMB, WINTHROP | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2022 |
| BRAGDON, TRICIA | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2024 |
| JONES, WILLIAM | CORPORATE DIRECTOR | Individual | N/A | Dec 30, 2022 |
| RESNEVIC, KATHRYN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2024 |
| GINGRAS, MARCIE JO | CORPORATE OFFICER | Individual | N/A | Feb 1, 2022 |
| JONES, WILLIAM | CORPORATE OFFICER | Individual | N/A | Dec 30, 2022 |
This chain operates 15 facilities. View all →