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HomeMassachusettsCharlene Manor Extended Care Facility

Charlene Manor Extended Care Facility

130 Colrain Road, Greenfield, MA 013014137743724WebsiteGoogle Maps
3.6on Google(21 reviews)
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
2/5
Staffing
3/5
Quality
3/5
Beds
123
certified
3 fine(s) totaling $99,366

How Charlene Manor Extended Care Facility Compares in Massachusetts

Facility results compared with averages for CMS-certified nursing homes in Massachusetts. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
2/5
MA average
3.0/5
Below state average
Health inspection rating
2/5
MA average
3.0/5
Below state average
Staffing rating
3/5
MA average
3.1/5
Close to state average
Nursing hours per resident
3.75 hrs/day
MA average
3.87 hrs/day
Close to state average
RN hours per resident
0.58 hrs/day
MA average
0.65 hrs/day
Close to state average
Staff turnover
50.7%
MA average
38.2%
Higher than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 2/5 overall CMS rating is below the Massachusetts average of 3.0/5.
Its 2/5 health inspection rating is below the Massachusetts average of 3.0/5.
Staff turnover is 50.7%, higher than the Massachusetts average of 38.2%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
34
deficiency citations
Inspected Nov 6, 2024
Most recent cycle
1
deficiency citation
Inspected Feb 26, 2026
The most recent cycle recorded 33 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$14,296/mo
Massachusetts median
Private Room
$15,189/mo
Massachusetts median
Franklin County 65+
16,446
23.2% of county
County Population
70,980
Franklin County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Charlene Manor Extended Care Facility is a 2-star Medicare and Medicaid certified nursing home in Greenfield, Massachusetts with 123 certified beds. It has been operating since 1988. Its overall CMS rating is 2 out of 5.

Beds
123
Avg Residents/Day
115.4
Ownership
Non profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Nov 22, 1988
Sprinklers
Yes
Council
Resident
County
Franklin
Last Inspection
Feb 26, 2026
Deficiencies (Cycle 1)
1
Weighted Score
60.0
Infection Citations
0

Deficiency Citations (47)

F0688Actual Harm

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Survey: Feb 26, 2026Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: May 6, 2025Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Mar 12, 2025Corrected: NoCycle: 2
F0686Actual Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0725Potential for Harm

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0582Potential for Harm

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0604Potential for Harm

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0622Potential for Harm

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0655Potential for Harm

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0687Potential for Harm

Provide appropriate foot care.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0689Potential for Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0700Potential for Harm

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0726Potential for Harm

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0757Potential for Harm

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0760Potential for Harm

Ensure that residents are free from significant medication errors.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0791Potential for Harm

Provide or obtain dental services for each resident.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0887Potential for Harm

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0732Minimal Harm

Post nurse staffing information every day.

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0637Minimal Harm

Assess the resident when there is a significant change in condition

Survey: Nov 6, 2024Corrected: NoCycle: 2
F0641Minimal Harm

Ensure each resident receives an accurate assessment.

Survey: Nov 6, 2024Corrected: NoCycle: 2

+ 17 more deficiencies

Total Fines
$99,366
Number of Fines
3
Payment Denials
0
Total Penalties
3

Penalty History

FineSep 18, 2023
$10,173
FineJun 28, 2024
$37,001
FineNov 6, 2024
$52,192

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.24 hrs
National avg: 2.32 hrs
LPN0.93 hrs
National avg: 0.86 hrs
RN0.58 hrs
National avg: 0.69 hrs
Total Nursing3.75 hrs
National avg: 3.86 hrs
Weekend Total3.27 hrs
National avg: 0.00 hrs
Physical Therapist0.07 hrs
National avg: 0.07 hrs
Total Turnover
50.7%
RN Turnover
40.9%
Administrators Left
1

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Corporation
Recent Change
No

Owners & Managers (22)

NameRoleTypeOwnership %Since
CEC MANAGEMENT SYSTEMS INC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Dec 30, 2022
INTEGRITUS HEALTHCARE INC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/ADec 30, 2022
INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganizationN/AFeb 1, 2022
BRAGDON, TRICIACORPORATE DIRECTORIndividualN/AJan 1, 2024
JONES, WILLIAMCORPORATE DIRECTORIndividualN/ADec 30, 2022
RESNEVIC, KATHRYNCORPORATE DIRECTORIndividualN/AJan 1, 2024
GINGRAS, MARCIE JOCORPORATE OFFICERIndividualN/AFeb 1, 2022
JONES, WILLIAMCORPORATE OFFICERIndividualN/ADec 30, 2022
CEC MANAGEMENT SYSTEMS INCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AFeb 1, 2022
INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AFeb 1, 2022
GINGRAS, MARCIE JOOPERATIONAL/MANAGERIAL CONTROLIndividualN/AFeb 1, 2022
JONES, WILLIAMOPERATIONAL/MANAGERIAL CONTROLIndividualN/ADec 30, 2022
STRAZNITSKAS, ROBERTOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 1, 2025
WHITCOMB, WINTHROPOPERATIONAL/MANAGERIAL CONTROLIndividualN/AFeb 1, 2022
CEC MANAGEMENT SYSTEMS INCADP OF THE SNFOrganizationN/AMar 3, 2025
INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INCADP OF THE SNFOrganizationN/AMar 3, 2025
BRAGDON, TRICIAADP OF THE SNFIndividualN/AJan 1, 2024
GINGRAS, MARCIE JOADP OF THE SNFIndividualN/AFeb 1, 2022
JONES, WILLIAMADP OF THE SNFIndividualN/ADec 30, 2022
RESNEVIC, KATHRYNADP OF THE SNFIndividualN/AJan 1, 2024
STRAZNITSKAS, ROBERTADP OF THE SNFIndividualN/AJan 1, 2025
WHITCOMB, WINTHROPADP OF THE SNFIndividualN/AFeb 1, 2022

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Charlene Manor Extended Care Facility and nearby alternatives.

All Massachusetts facilities
Charlene Manor Extended Care Facility
Greenfield, MACurrent facility
CMS
2/5
Health
2/5
Staffing
3/5
Recorded fines: $99,366
Regalcare at Greenfield
Greenfield, MA4,224 ft
CMS
4/5
Health
4/5
Staffing
2/5
Recorded fines: None
Poet's Seat Healthcare Center
Greenfield, MA2.1 mi
CMS
3/5
Health
3/5
Staffing
1/5
Recorded fines: $5,541
Center For Extended Care at Amherst
Amherst, MA16.1 mi
CMS
1/5
Health
1/5
Staffing
2/5
Recorded fines: $28,915
Hadley Pointe Nursing Rehab & Care
Hadley, MA16.3 mi
CMS
1/5
Health
1/5
Staffing
1/5
Recorded fines: $85,596
Linda Manor Extended Care Facility
Leeds, MA16.5 mi
CMS
3/5
Health
3/5
Staffing
4/5
Recorded fines: $8,788
Quabbin Valley Healthcare
Athol, MA18.0 mi
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: $62,250
FacilityDistanceCMSHealthStaffingRecorded fines
Charlene Manor Extended Care Facility
Greenfield, MA · Current facility
—2/52/53/5$99,366
Regalcare at Greenfield
Greenfield, MA
4,224 ft4/54/52/5None recorded
Poet's Seat Healthcare Center
Greenfield, MA
2.1 mi3/53/51/5$5,541
Center For Extended Care at Amherst
Amherst, MA
16.1 mi1/51/52/5$28,915
Hadley Pointe Nursing Rehab & Care
Hadley, MA
16.3 mi1/51/51/5$85,596
Linda Manor Extended Care Facility
Leeds, MA
16.5 mi3/53/54/5$8,788
Quabbin Valley Healthcare
Athol, MA
18.0 mi2/52/52/5$62,250

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Charlene Manor Extended Care Facility?▾
Charlene Manor Extended Care Facility has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 2/5, staffing rating of 3/5, and quality measures rating of 3/5. This facility is rated below average.
How much does Charlene Manor Extended Care Facility cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Massachusetts is $14,296/month for a semi-private room and $15,189/month for a private room (Genworth/CareScout 2024). Charlene Manor Extended Care Facility participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Charlene Manor Extended Care Facility had any health inspection violations?▾
Charlene Manor Extended Care Facility had 1 deficiency citations in its most recent health inspection (Feb 26, 2026). The current CMS dataset records 3 fine(s) totaling $99,366.
What are the staffing levels at Charlene Manor Extended Care Facility?▾
Charlene Manor Extended Care Facility provides 3.75 total nursing staff hours per resident per day, including 0.58 RN hours, 0.93 LPN hours, and 2.24 nurse aide hours. The total staff turnover rate is 50.7%.
How many beds does Charlene Manor Extended Care Facility have?▾
Charlene Manor Extended Care Facility has 123 certified beds with an average of 115.4 residents per day, resulting in approximately 94% occupancy. The facility is Non profit - Corporation owned and is part of the Integritus Healthcare chain.
Are there other nursing homes near Charlene Manor Extended Care Facility?▾
Yes. This page lists 6 nearby nursing homes in Massachusetts, including 2 in Greenfield. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Charlene Manor Extended Care Facility?▾
On Google Maps, Charlene Manor Extended Care Facility has a rating of 3.6 out of 5 based on 21 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 2/5.

Part of Integritus Healthcare

This chain operates 15 facilities. View all →