CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in Massachusetts. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Charlene Manor Extended Care Facility is a 2-star Medicare and Medicaid certified nursing home in Greenfield, Massachusetts with 123 certified beds. It has been operating since 1988. Its overall CMS rating is 2 out of 5.
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
+ 17 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| CEC MANAGEMENT SYSTEMS INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Dec 30, 2022 |
| INTEGRITUS HEALTHCARE INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 30, 2022 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Feb 1, 2022 |
| BRAGDON, TRICIA | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2024 |
| JONES, WILLIAM | CORPORATE DIRECTOR | Individual | N/A | Dec 30, 2022 |
| RESNEVIC, KATHRYN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2024 |
| GINGRAS, MARCIE JO | CORPORATE OFFICER | Individual | N/A | Feb 1, 2022 |
| JONES, WILLIAM | CORPORATE OFFICER | Individual | N/A | Dec 30, 2022 |
| CEC MANAGEMENT SYSTEMS INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Feb 1, 2022 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Feb 1, 2022 |
| GINGRAS, MARCIE JO | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2022 |
| JONES, WILLIAM | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 30, 2022 |
| STRAZNITSKAS, ROBERT | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 2025 |
| WHITCOMB, WINTHROP | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2022 |
| CEC MANAGEMENT SYSTEMS INC | ADP OF THE SNF | Organization | N/A | Mar 3, 2025 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | ADP OF THE SNF | Organization | N/A | Mar 3, 2025 |
| BRAGDON, TRICIA | ADP OF THE SNF | Individual | N/A | Jan 1, 2024 |
| GINGRAS, MARCIE JO | ADP OF THE SNF | Individual | N/A | Feb 1, 2022 |
| JONES, WILLIAM | ADP OF THE SNF | Individual | N/A | Dec 30, 2022 |
| RESNEVIC, KATHRYN | ADP OF THE SNF | Individual | N/A | Jan 1, 2024 |
| STRAZNITSKAS, ROBERT | ADP OF THE SNF | Individual | N/A | Jan 1, 2025 |
| WHITCOMB, WINTHROP | ADP OF THE SNF | Individual | N/A | Feb 1, 2022 |
Compare CMS ratings and recorded fines for Charlene Manor Extended Care Facility and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 15 facilities. View all →