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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeWisconsinFlorence Health Services

Florence Health Services

5778 Chapin St, Florence, WI 541217155284833
1/5Much Below Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
2/5
Staffing
3/5
Quality
1/5
Beds
73
certified

Key Findings

• CMS rates this facility 1/5 stars (below average)

• Has 73 certified beds with an average of 53.2 residents per day (73% occupancy)

• Last health inspection found 18 deficiencies (inspected Nov 13, 2024)

• No fines on record

• Total nursing staff: 3.30 hours per resident per day

• Staff turnover rate: 50.0%

• Part of the North Shore Healthcare chain (58 facilities)

Florence Health Services is a 1-star Medicare and Medicaid certified nursing home in Florence, Wisconsin with 73 certified beds. It has been operating since 1984. The facility scored below average compared to Wisconsin facilities.

Beds
73
Avg Residents/Day
53.2
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Apr 1, 1984
Sprinklers
Yes
Council
Resident
County
Florence
Last Inspection
Nov 13, 2024
Deficiencies (Cycle 1)
18
Weighted Score
116.0
Infection Citations
0

Deficiency Citations (28)

F0600Potential for Harm

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Survey: Oct 8, 2025Corrected: NoCycle: 1
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Oct 8, 2025Corrected: NoCycle: 1
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Oct 8, 2025Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Oct 8, 2025Corrected: NoCycle: 1
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Oct 8, 2025Corrected: NoCycle: 1
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Jun 25, 2025Corrected: NoCycle: 1
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Jun 25, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Jun 25, 2025Corrected: NoCycle: 1
F0623Potential for Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0625Potential for Harm

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0803Potential for Harm

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0881Potential for Harm

Implement a program that monitors antibiotic use.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0887Potential for Harm

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0882Potential for Harm

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Survey: Nov 13, 2024Corrected: NoCycle: 1
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Nov 13, 2024Corrected: NoCycle: 2
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Nov 13, 2024Corrected: NoCycle: 2
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Aug 15, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Aug 15, 2024Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Aug 15, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Sep 27, 2023Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Sep 27, 2023Corrected: NoCycle: 2
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Sep 27, 2023Corrected: NoCycle: 2
F0689Actual Harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Oct 27, 2023Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Mar 30, 2023Corrected: NoCycle: 3
Total Fines
$0
Number of Fines
0
Payment Denials
1
Total Penalties
1

Penalty History

Payment DenialOct 27, 2023
26 days denied

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.07 hrs
National avg: 2.35 hrs
LPN0.48 hrs
National avg: 0.86 hrs
RN0.75 hrs
National avg: 0.68 hrs
Total Nursing3.30 hrs
National avg: 3.89 hrs
Weekend Total2.90 hrs
National avg: 0.00 hrs
Physical Therapist0.02 hrs
National avg: 0.07 hrs
Total Turnover
50.0%
RN Turnover
25.0%
Administrators Left
1

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (10)

NameRoleTypeOwnership %Since
NSHC WISCONSIN LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganizationN/AApr 4, 2017
BAUMANN, TROY5% OR GREATER DIRECT OWNERSHIP INTERESTIndividualN/AApr 4, 2017
HOEHN, JEFFREY5% OR GREATER DIRECT OWNERSHIP INTERESTIndividualN/AApr 4, 2017
NORTH SHORE HEALTHCARE LLC5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization100%Apr 4, 2017
NORTH SHORE HEALTHCARE LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AApr 4, 2017
NSHC WISCONSIN LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AApr 4, 2017
BAUMANN, TROYOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 4, 2017
HOEHN, JEFFREYOPERATIONAL/MANAGERIAL CONTROLIndividualN/AApr 4, 2017
BAUMANN, TROYCORPORATE OFFICERIndividualN/AApr 4, 2017
HOEHN, JEFFREYCORPORATE OFFICERIndividualN/AApr 4, 2017

Frequently Asked Questions

What is the CMS rating for Florence Health Services?▾
Florence Health Services has an overall CMS rating of 1 out of 5 stars, with a health inspection rating of 2/5, staffing rating of 3/5, and quality measures rating of 1/5. This facility is rated below average.
Has Florence Health Services had any health inspection violations?▾
Florence Health Services had 18 deficiency citations in its most recent health inspection (Nov 13, 2024). The facility has no fines on record.
What are the staffing levels at Florence Health Services?▾
Florence Health Services provides 3.30 total nursing staff hours per resident per day, including 0.75 RN hours, 0.48 LPN hours, and 2.07 nurse aide hours. The total staff turnover rate is 50.0%.
How many beds does Florence Health Services have?▾
Florence Health Services has 73 certified beds with an average of 53.2 residents per day, resulting in approximately 73% occupancy. The facility is For profit - Corporation owned and is part of the North Shore Healthcare chain.

Part of North Shore Healthcare

This chain operates 58 facilities. View all →