• CMS rates this facility 5/5 stars (above average)
• Has 70 certified beds with an average of 67.5 residents per day (96% occupancy)
• Last health inspection found 2 deficiencies (inspected Mar 13, 2025)
• No fines on record
• Total nursing staff: 4.68 hours per resident per day
• Staff turnover rate: 37.6%
Havenwood-Heritage Heights is a 5-star Medicare and Medicaid certified nursing home in Concord, New Hampshire with 70 certified beds. It has been operating since 1969. The facility scored above average compared to New Hampshire facilities.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Assess the resident when there is a significant change in condition
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide and implement an infection prevention and control program.
Ensure services provided by the nursing facility meet professional standards of quality.
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| JUDD, TRACY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 23, 2006 |
| PALMIERI, MICHAEL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 5, 1998 |
| GILL, DAVID | CORPORATE DIRECTOR | Individual | N/A | Apr 15, 2021 |
| HATFIELD, DOUGLAS | CORPORATE DIRECTOR | Individual | N/A | Apr 30, 2016 |
| RANKIN, GORDON | CORPORATE DIRECTOR | Individual | N/A | Oct 15, 2018 |
| SKABO, SEAN | CORPORATE DIRECTOR | Individual | N/A | Sep 15, 2022 |
| SLEPIAN, BETH | CORPORATE DIRECTOR | Individual | N/A | Sep 16, 2017 |
| SNOW WADE, LISA | CORPORATE DIRECTOR | Individual | N/A | Apr 6, 2017 |
| SPARKS, ANNA MARIE | CORPORATE DIRECTOR | Individual | N/A | Apr 15, 2012 |
| UDALOY, JOHN | CORPORATE DIRECTOR | Individual | N/A | Apr 15, 2015 |
| VAN BEAVER, LEO | CORPORATE DIRECTOR | Individual | N/A | Apr 15, 2015 |
| GILL, DAVID | CORPORATE OFFICER | Individual | N/A | May 25, 2022 |
| JUDD, TRACY | CORPORATE OFFICER | Individual | N/A | Apr 23, 2006 |
| PALMIERI, MICHAEL | CORPORATE OFFICER | Individual | N/A | Jan 5, 1998 |
| SLEPIAN, BETH | CORPORATE OFFICER | Individual | N/A | May 25, 2022 |
| SNOW WADE, LISA | CORPORATE OFFICER | Individual | N/A | May 25, 2022 |
| UDALOY, JOHN | CORPORATE OFFICER | Individual | N/A | May 25, 2022 |
| WEAVER, SUZANNE | W-2 MANAGING EMPLOYEE | Individual | N/A | Jul 17, 2019 |
| CITIZENS BANK NA | 5% OR GREATER MORTGAGE INTEREST | Organization | N/A | Nov 1, 2013 |
| CITIZENS FUNDING CORPORATION | 5% OR GREATER MORTGAGE INTEREST | Organization | N/A | Aug 25, 2016 |
| NEW HAMPSHIRE HEALTH AND EDUCATION FACILITIES AUTHORITY | 5% OR GREATER MORTGAGE INTEREST | Organization | N/A | Nov 1, 2013 |