CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in New Hampshire. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Havenwood-Heritage Heights is a 2-star Medicare and Medicaid certified nursing home in Concord, New Hampshire with 70 certified beds. It has been operating since 1969. Its overall CMS rating is 2 out of 5.
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| CITIZENS BANK NA | 5% OR GREATER MORTGAGE INTEREST | Organization | N/A | Nov 1, 2013 |
| CITIZENS FUNDING CORPORATION | 5% OR GREATER MORTGAGE INTEREST | Organization | N/A | Aug 25, 2016 |
| NEW HAMPSHIRE HEALTH AND EDUCATION FACILITIES AUTHORITY | 5% OR GREATER MORTGAGE INTEREST | Organization | N/A | Nov 1, 2013 |
| WEAVER, SUZANNE | W-2 MANAGING EMPLOYEE | Individual | N/A | Jul 17, 2019 |
| GILL, DAVID | CORPORATE DIRECTOR | Individual | N/A | Apr 15, 2021 |
| HATFIELD, DOUGLAS | CORPORATE DIRECTOR | Individual | N/A | Apr 30, 2016 |
| RANKIN, GORDON | CORPORATE DIRECTOR | Individual | N/A | Oct 15, 2018 |
| SKABO, SEAN | CORPORATE DIRECTOR | Individual | N/A | Sep 15, 2022 |
| SLEPIAN, BETH | CORPORATE DIRECTOR | Individual | N/A | Sep 16, 2017 |
| SNOW WADE, LISA | CORPORATE DIRECTOR | Individual | N/A | Apr 6, 2017 |
| SPARKS, ANNA MARIE | CORPORATE DIRECTOR | Individual | N/A | Apr 15, 2012 |
| UDALOY, JOHN | CORPORATE DIRECTOR | Individual | N/A | Apr 15, 2015 |
| VAN BEAVER, LEO | CORPORATE DIRECTOR | Individual | N/A | Apr 15, 2015 |
| GILL, DAVID | CORPORATE OFFICER | Individual | N/A | May 25, 2022 |
| JUDD, TRACY | CORPORATE OFFICER | Individual | N/A | Apr 23, 2006 |
| PALMIERI, MICHAEL | CORPORATE OFFICER | Individual | N/A | Jan 5, 1998 |
| SLEPIAN, BETH | CORPORATE OFFICER | Individual | N/A | May 25, 2022 |
| SNOW WADE, LISA | CORPORATE OFFICER | Individual | N/A | May 25, 2022 |
| UDALOY, JOHN | CORPORATE OFFICER | Individual | N/A | May 25, 2022 |
| JUDD, TRACY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 23, 2006 |
| PALMIERI, MICHAEL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 5, 1998 |
Compare CMS ratings and recorded fines for Havenwood-Heritage Heights and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.