• CMS rates this facility 2/5 stars (below average)
• Has 113 certified beds with an average of 96.9 residents per day (86% occupancy)
• Last health inspection found 22 deficiencies (inspected May 1, 2025)
• Has been fined a total of $12,735 across 1 fine(s)
• Total nursing staff: 4.25 hours per resident per day
• Staff turnover rate: 45.4%
Palolo Chinese Home is a 2-star Medicare and Medicaid certified nursing home in Honolulu, Hawaii with 113 certified beds. It has been operating since 2008. The facility scored below average compared to Hawaii facilities.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Keep residents' personal and medical records private and confidential.
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Respond appropriately to all alleged violations.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Reasonably accommodate the needs and preferences of each resident.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide and implement an infection prevention and control program.
Ensure each resident receives an accurate assessment.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide and implement an infection prevention and control program.
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
+ 14 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| PALOLO CHINESE HOME | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Jan 1, 1966 |
| NAKAYAMA, DARLENE | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | May 29, 2014 |
| AU, GORDON | CORPORATE DIRECTOR | Individual | N/A | Jan 7, 2008 |
| BACKUS, PETER | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2014 |
| BLANCHETTE, PATRICIA | CORPORATE DIRECTOR | Individual | N/A | Jan 7, 2008 |
| CHING, ANTHONY | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2017 |
| GOO, FRANCES | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 1996 |
| HWANG, RENA | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2020 |
| LAU, RUSSELL JAMES | CORPORATE DIRECTOR | Individual | N/A | Jan 7, 2008 |
| LEE, GLADYS | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2008 |
| LEE, LENORA | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2019 |
| LO, ELVIRA | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2020 |
| MOATS, ANDREW | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2017 |
| OSHIMA, ISOO | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2015 |
| SCHMIDT, JEFFREY | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2013 |
| SIMON, GARY | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2019 |
| SMITH, DOUGLAS | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2014 |
| SOUZA, SANDRA | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2021 |
| TOKIOKA, TYLER | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2019 |
| TSEU, LAWRENCE | CORPORATE DIRECTOR | Individual | N/A | Jan 7, 2008 |
| WATANABE, ERIC | CORPORATE DIRECTOR | Individual | N/A | Jan 7, 2008 |
| WONG, STACEY | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2021 |
| WOO, BENJAMIN | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2019 |
| YEE, REGINALD | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2018 |
| NAKAYAMA, DARLENE | CORPORATE OFFICER | Individual | N/A | Dec 18, 2003 |