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HomeTexasThe Healthcare Resort of Plano

The Healthcare Resort of Plano

3325 West Plano Parkway, Plano, TX 750759723790000WebsiteGoogle Maps
4.1on Google(278 reviews)
3/5Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
3/5
Staffing
2/5
Quality
3/5
Beds
70
certified
2 fine(s) totaling $16,438

How The Healthcare Resort of Plano Compares in Texas

Facility results compared with averages for CMS-certified nursing homes in Texas. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
3/5
TX average
2.7/5
Above state average
Health inspection rating
3/5
TX average
2.8/5
Close to state average
Staffing rating
2/5
TX average
1.9/5
Close to state average
Nursing hours per resident
3.82 hrs/day
TX average
3.39 hrs/day
Above state average
RN hours per resident
0.72 hrs/day
TX average
0.43 hrs/day
Above state average
Staff turnover
54.8%
TX average
55.3%
Close to state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Reported nursing time is 3.82 hours per resident per day, above the state average of 3.39.
Reported RN time is 0.72 hours per resident per day, above the state average of 0.43.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
10
deficiency citations
Inspected May 16, 2024
Most recent cycle
7
deficiency citations
Inspected Jun 26, 2025
The most recent cycle recorded 3 fewer deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$5,996/mo
Texas median
Private Room
$7,300/mo
Texas median
Collin County 65+
121,023
11.2% of county
County Population
1,079,153
Collin County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

The Healthcare Resort of Plano is a 3-star Medicare and Medicaid certified nursing home in Plano, Texas with 70 certified beds. It has been operating since 2016. Its overall CMS rating is 3 out of 5.

Beds
70
Avg Residents/Day
64.7
Ownership
Non profit - Other
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
May 12, 2016
Sprinklers
Yes
Council
Resident
County
Collin
Last Inspection
Jun 26, 2025
Deficiencies (Cycle 1)
7
Weighted Score
56.0
Infection Citations
0

Deficiency Citations (25)

F0686Potential for Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Dec 2, 2025Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Jun 26, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Jun 26, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jun 26, 2025Corrected: NoCycle: 1
F0583Potential for Harm

Keep residents' personal and medical records private and confidential.

Survey: Jun 26, 2025Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jun 26, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Jun 26, 2025Corrected: NoCycle: 1
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Oct 9, 2024Corrected: NoCycle: 2
F0689Immediate Jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Survey: Sep 10, 2024Corrected: NoCycle: 2
F0698Potential for Harm

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Survey: May 16, 2024Corrected: NoCycle: 2
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: May 16, 2024Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: May 16, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: May 16, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: May 16, 2024Corrected: NoCycle: 2
F0686Actual Harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey: Nov 16, 2023Corrected: NoCycle: 3
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Sep 5, 2023Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Sep 5, 2023Corrected: NoCycle: 3
F0694Potential for Harm

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Survey: Feb 23, 2023Corrected: NoCycle: 3
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Feb 23, 2023Corrected: NoCycle: 3
F0809Potential for Harm

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Survey: Feb 23, 2023Corrected: NoCycle: 3
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Feb 23, 2023Corrected: NoCycle: 3
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Feb 23, 2023Corrected: NoCycle: 3
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 23, 2023Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 23, 2023Corrected: NoCycle: 3
F0732Minimal Harm

Post nurse staffing information every day.

Survey: Feb 23, 2023Corrected: NoCycle: 3
Total Fines
$16,438
Number of Fines
2
Payment Denials
1
Total Penalties
3

Penalty History

FineNov 16, 2023
$7,443
FineSep 10, 2024
$8,995
Payment DenialNov 16, 2023
12 days denied

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide1.83 hrs
National avg: 2.32 hrs
LPN1.27 hrs
National avg: 0.86 hrs
RN0.72 hrs
National avg: 0.69 hrs
Total Nursing3.82 hrs
National avg: 3.86 hrs
Weekend Total3.45 hrs
National avg: 0.00 hrs
Physical Therapist0.38 hrs
National avg: 0.07 hrs
Total Turnover
54.8%
RN Turnover
50.0%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Other
Recent Change
No

Owners & Managers (16)

NameRoleTypeOwnership %Since
KEYSTONE CARE LLCDIRECT OWNERSHIP INTERESTOrganizationN/AOct 21, 2013
THE ENSIGN GROUP INCINDIRECT OWNERSHIP INTERESTOrganizationN/AMay 12, 2016
NICCUM, KEVINMANAGING CONTROL - GOVERNING BODYIndividualN/AJan 31, 2017
PARK, KENMANAGING CONTROL - GOVERNING BODYIndividualN/AOct 1, 2018
WILSON, EDWARDCORPORATE DIRECTORIndividualN/AFeb 1, 2025
ASHTON, ANDREWCORPORATE OFFICERIndividualN/AJan 1, 2022
BURNAM, SOONCORPORATE OFFICERIndividualN/AOct 21, 2015
KEETCH, CHADCORPORATE OFFICERIndividualN/AMar 1, 2011
SATO, AMICORPORATE OFFICERIndividualN/ASep 9, 2024
NICCUM, KEVINOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 31, 2017
PARK, KENOPERATIONAL/MANAGERIAL CONTROLIndividualN/AOct 1, 2018
PORT, BARRYINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFIndividualN/AJun 18, 2025
ENSIGN SERVICES INCADP OF THE SNFOrganizationN/AOct 21, 2013
WELLTOWER OP, LLCADP OF THE SNFOrganizationN/AApr 26, 2016
NICCUM, KEVINADP OF THE SNFIndividualN/AJun 18, 2025
PARK, KENADP OF THE SNFIndividualN/AJun 18, 2025

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for The Healthcare Resort of Plano and nearby alternatives.

All Texas facilities
The Healthcare Resort of Plano
Plano, TXCurrent facility
CMS
3/5
Health
3/5
Staffing
2/5
Recorded fines: $16,438
Continuing Care at Highland Springs
Dallas, TX1.0 mi
CMS
3/5
Health
2/5
Staffing
5/5
Recorded fines: $46,105
Landmark of Plano Rehabilitation and Nursing Cente
Plano, TX1.0 mi
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: $9,240
Life Care Center of Plano
Plano, TX1.3 mi
CMS
4/5
Health
3/5
Staffing
2/5
Recorded fines: $8,281
Carrara
Plano, TX1.6 mi
CMS
4/5
Health
4/5
Staffing
2/5
Recorded fines: $10,036
The Hillcrest of North Dallas
Dallas, TX1.6 mi
CMS
1/5
Health
1/5
Staffing
1/5
Recorded fines: $221,052
The Reserve at Richardson
Richardson, TX3.1 mi
CMS
3/5
Health
3/5
Staffing
2/5
Recorded fines: $14,069
FacilityDistanceCMSHealthStaffingRecorded fines
The Healthcare Resort of Plano
Plano, TX · Current facility
—3/53/52/5$16,438
Continuing Care at Highland Springs
Dallas, TX
1.0 mi3/52/55/5$46,105
Landmark of Plano Rehabilitation and Nursing Cente
Plano, TX
1.0 mi2/52/52/5$9,240
Life Care Center of Plano
Plano, TX
1.3 mi4/53/52/5$8,281
Carrara
Plano, TX
1.6 mi4/54/52/5$10,036
The Hillcrest of North Dallas
Dallas, TX
1.6 mi1/51/51/5$221,052
The Reserve at Richardson
Richardson, TX
3.1 mi3/53/52/5$14,069

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for The Healthcare Resort of Plano?▾
The Healthcare Resort of Plano has an overall CMS rating of 3 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 2/5, and quality measures rating of 3/5. This facility is rated average.
How much does The Healthcare Resort of Plano cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Texas is $5,996/month for a semi-private room and $7,300/month for a private room (Genworth/CareScout 2024). The Healthcare Resort of Plano participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has The Healthcare Resort of Plano had any health inspection violations?▾
The Healthcare Resort of Plano had 7 deficiency citations in its most recent health inspection (Jun 26, 2025). The current CMS dataset records 2 fine(s) totaling $16,438.
What are the staffing levels at The Healthcare Resort of Plano?▾
The Healthcare Resort of Plano provides 3.82 total nursing staff hours per resident per day, including 0.72 RN hours, 1.27 LPN hours, and 1.83 nurse aide hours. The total staff turnover rate is 54.8%.
How many beds does The Healthcare Resort of Plano have?▾
The Healthcare Resort of Plano has 70 certified beds with an average of 64.7 residents per day, resulting in approximately 92% occupancy. The facility is Non profit - Other owned and is part of the The Ensign Group chain.
Are there other nursing homes near The Healthcare Resort of Plano?▾
Yes. This page lists 6 nearby nursing homes in Texas, including 3 in Plano. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about The Healthcare Resort of Plano?▾
On Google Maps, The Healthcare Resort of Plano has a rating of 4.1 out of 5 based on 278 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 3/5.

Part of The Ensign Group

This chain operates 346 facilities. View all →