• CMS rates this facility 2/5 stars (below average)
• Has 94 certified beds with an average of 77.9 residents per day (83% occupancy)
• Last health inspection found 17 deficiencies (inspected May 22, 2025)
• Has been fined a total of $11,180 across 1 fine(s)
• Total nursing staff: 4.08 hours per resident per day
• Staff turnover rate: 44.0%
• Part of the Complete Care chain (85 facilities)
Complete Care at Glendale West is a 2-star Medicare and Medicaid certified nursing home in Glendale, Wisconsin with 94 certified beds. It has been operating since 1994. The facility scored below average compared to Wisconsin facilities.
Allow residents to self-administer drugs if determined clinically appropriate.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide and implement an infection prevention and control program.
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
PASARR screening for Mental disorders or Intellectual Disabilities
Assist a resident in gaining access to vision and hearing services.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure medication error rates are not 5 percent or greater.
Provide and implement an infection prevention and control program.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Give residents a notice of rights, rules, services and charges.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure that residents are free from significant medication errors.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Reasonably accommodate the needs and preferences of each resident.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
+ 8 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| PC GLENDALE HOLDCO LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 34% | Apr 30, 2021 |
| HELMAN, YOSEF | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Individual | 33% | Apr 30, 2021 |
| SILVERBERG, NISANEL | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Individual | 33% | Apr 30, 2021 |
| PEACE CAPITAL HOLDINGS LLC (DE) | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Apr 30, 2021 |
| SMS 2021 TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | N/A | Apr 30, 2021 |
| STEIN, SHALOM | CORPORATE OFFICER | Individual | N/A | Apr 30, 2021 |
| SILVERBERG, NISANEL | W-2 MANAGING EMPLOYEE | Individual | N/A | Apr 30, 2021 |
This chain operates 85 facilities. View all →