NursingHomes.us
StatesRankingsCompare

Browse

  • All States
  • Rankings
  • Compare

Resources

  • About Us
  • Data Sources
  • Contact

About

  • About Us
  • Data Sources
  • Contact
  • Privacy Policy
  • Terms of Use

Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeMassachusettsHermitage Healthcare (the)

Hermitage Healthcare (the)

383 MILL Street, Worcester, MA 016025087918131
3/5Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
3/5
Staffing
3/5
Quality
2/5
Beds
101
certified

Key Findings

• CMS rates this facility 3/5 stars (average)

• Has 101 certified beds with an average of 89.7 residents per day (89% occupancy)

• Last health inspection found 12 deficiencies (inspected Aug 20, 2025)

• No fines on record

• Total nursing staff: 3.60 hours per resident per day

• Staff turnover rate: 21.3%

• Part of the Next Step Healthcare chain (14 facilities)

Hermitage Healthcare (the) is a 3-star Medicare and Medicaid certified nursing home in Worcester, Massachusetts with 101 certified beds. It has been operating since 1967. The facility scored at average compared to Massachusetts facilities.

Beds
101
Avg Residents/Day
89.7
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jan 1, 1967
Sprinklers
Yes
Council
Resident
County
Worcester
Last Inspection
Aug 20, 2025
Deficiencies (Cycle 1)
12
Weighted Score
40.0
Infection Citations
0

Deficiency Citations (33)

F0557Potential for Harm

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0628Minimal Harm

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0641Minimal Harm

Ensure each resident receives an accurate assessment.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0685Potential for Harm

Assist a resident in gaining access to vision and hearing services.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0726Potential for Harm

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0759Potential for Harm

Ensure medication error rates are not 5 percent or greater.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0835Potential for Harm

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0838Potential for Harm

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0942Potential for Harm

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Jun 4, 2024Corrected: NoCycle: 2
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Jun 4, 2024Corrected: NoCycle: 2
F0699Potential for Harm

Provide care or services that was trauma informed and/or culturally competent.

Survey: Jun 4, 2024Corrected: NoCycle: 2
F0744Potential for Harm

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Survey: Jun 4, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0679Potential for Harm

Provide activities to meet all resident's needs.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0698Potential for Harm

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0756Potential for Harm

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0770Potential for Harm

Provide timely, quality laboratory services/tests to meet the needs of residents.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0868Potential for Harm

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0881Potential for Harm

Implement a program that monitors antibiotic use.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0882Potential for Harm

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Jan 19, 2023Corrected: NoCycle: 3

+ 3 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.13 hrs
National avg: 2.35 hrs
LPN0.96 hrs
National avg: 0.86 hrs
RN0.50 hrs
National avg: 0.68 hrs
Total Nursing3.60 hrs
National avg: 3.89 hrs
Weekend Total3.22 hrs
National avg: 0.00 hrs
Physical Therapist0.01 hrs
National avg: 0.07 hrs
Total Turnover
21.3%
RN Turnover
25.0%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (6)

NameRoleTypeOwnership %Since
NEXT STEP HEALTHCARE LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Sep 1, 2017
STEPHAN, WILLIAM5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividual50%Sep 3, 2017
NEXT STEP HEALTHCARE LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/ASep 1, 2017
KSHEERSAGAR, PANKAJOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMar 10, 2025
WARD, KIMBERLYOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 27, 2022
DELL'ANNO, DAMIANCORPORATE OFFICERIndividualN/ASep 1, 2017

Nearby Nursing Homes

All Massachusetts facilities

Parsons Hill Rehabilitation & Health Care Center

Worcester, MA · 162 beds

For profit
Health
Staffing
Quality
1.4 mi

St Mary Health Care Center

Worcester, MA · 172 beds

Non profit
Health
Staffing
Quality
1.9 mi

West Side House Ltc Facility

Worcester, MA · 91 beds

For profit
Health
Staffing
Quality
2.1 mi

Jewish Healthcare Center

Worcester, MA · 141 beds

Non profit$10,517 in fines
Health
Staffing
Quality
2.4 mi

Lutheran Rehabilitation and Skilled Care Center

Worcester, MA · 150 beds

Non profit
Health
Staffing
Quality
2.6 mi

Worcester Rehabilitation & Health Care Center

Worcester, MA · 160 beds

For profit$81,776 in fines
Health
Staffing
Quality
3.2 mi

Frequently Asked Questions

What is the CMS rating for Hermitage Healthcare (the)?▾
Hermitage Healthcare (the) has an overall CMS rating of 3 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 3/5, and quality measures rating of 2/5. This facility is rated average.
Has Hermitage Healthcare (the) had any health inspection violations?▾
Hermitage Healthcare (the) had 12 deficiency citations in its most recent health inspection (Aug 20, 2025). The facility has no fines on record.
What are the staffing levels at Hermitage Healthcare (the)?▾
Hermitage Healthcare (the) provides 3.60 total nursing staff hours per resident per day, including 0.50 RN hours, 0.96 LPN hours, and 2.13 nurse aide hours. The total staff turnover rate is 21.3%.
How many beds does Hermitage Healthcare (the) have?▾
Hermitage Healthcare (the) has 101 certified beds with an average of 89.7 residents per day, resulting in approximately 89% occupancy. The facility is For profit - Corporation owned and is part of the Next Step Healthcare chain.
Are there other nursing homes near Hermitage Healthcare (the)?▾
Yes, there are 15 other nursing homes in Worcester, Massachusetts with an average rating of 3.2/5. You can compare all facilities on the Worcester nursing homes page.

Part of Next Step Healthcare

This chain operates 14 facilities. View all →