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HomeMassachusettsHermitage Healthcare (the)

Hermitage Healthcare (the)

383 MILL Street, Worcester, MA 016025087918131Google Maps
2.6on Google(29 reviews)
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
3/5
Staffing
3/5
Quality
1/5
Beds
101
certified

How Hermitage Healthcare (the) Compares in Massachusetts

Facility results compared with averages for CMS-certified nursing homes in Massachusetts. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
2/5
MA average
3.0/5
Below state average
Health inspection rating
3/5
MA average
3.0/5
Close to state average
Staffing rating
3/5
MA average
3.1/5
Close to state average
Nursing hours per resident
3.74 hrs/day
MA average
3.87 hrs/day
Close to state average
RN hours per resident
0.53 hrs/day
MA average
0.65 hrs/day
Below state average
Staff turnover
21.0%
MA average
38.2%
Lower than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 2/5 overall CMS rating is below the Massachusetts average of 3.0/5.
Reported RN time is 0.53 hours per resident per day, below the state average of 0.65.
Staff turnover is 21.0%, lower than the Massachusetts average of 38.2%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
4
deficiency citations
Inspected Jun 4, 2024
Most recent cycle
12
deficiency citations
Inspected Aug 20, 2025
The most recent cycle recorded 8 more deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$14,296/mo
Massachusetts median
Private Room
$15,189/mo
Massachusetts median
Worcester County 65+
139,294
16.2% of county
County Population
858,898
Worcester County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Hermitage Healthcare (the) is a 2-star Medicare and Medicaid certified nursing home in Worcester, Massachusetts with 101 certified beds. It has been operating since 1967. Its overall CMS rating is 2 out of 5.

Beds
101
Avg Residents/Day
88.6
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jan 1, 1967
Sprinklers
Yes
Council
Resident
County
Worcester
Last Inspection
Aug 20, 2025
Deficiencies (Cycle 1)
12
Weighted Score
40.0
Infection Citations
0

Deficiency Citations (33)

F0835Potential for Harm

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0838Potential for Harm

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0557Potential for Harm

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0558Potential for Harm

Reasonably accommodate the needs and preferences of each resident.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0685Potential for Harm

Assist a resident in gaining access to vision and hearing services.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0726Potential for Harm

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0759Potential for Harm

Ensure medication error rates are not 5 percent or greater.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0942Potential for Harm

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0628Minimal Harm

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0641Minimal Harm

Ensure each resident receives an accurate assessment.

Survey: Aug 20, 2025Corrected: NoCycle: 1
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Jun 4, 2024Corrected: NoCycle: 2
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Jun 4, 2024Corrected: NoCycle: 2
F0699Potential for Harm

Provide care or services that was trauma informed and/or culturally competent.

Survey: Jun 4, 2024Corrected: NoCycle: 2
F0744Potential for Harm

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Survey: Jun 4, 2024Corrected: NoCycle: 2
F0868Potential for Harm

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0881Potential for Harm

Implement a program that monitors antibiotic use.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0882Potential for Harm

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0885Potential for Harm

Report COVID19 data to residents and families.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0886Potential for Harm

Perform COVID19 testing on residents and staff.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0679Potential for Harm

Provide activities to meet all resident's needs.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0887Potential for Harm

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0692Potential for Harm

Provide enough food/fluids to maintain a resident's health.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0698Potential for Harm

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Survey: Jan 19, 2023Corrected: NoCycle: 3
F0756Potential for Harm

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey: Jan 19, 2023Corrected: NoCycle: 3

+ 3 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.20 hrs
National avg: 2.32 hrs
LPN1.00 hrs
National avg: 0.86 hrs
RN0.53 hrs
National avg: 0.69 hrs
Total Nursing3.74 hrs
National avg: 3.86 hrs
Weekend Total3.37 hrs
National avg: 0.00 hrs
Physical Therapist0.01 hrs
National avg: 0.07 hrs
Total Turnover
21.0%
RN Turnover
16.7%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (10)

NameRoleTypeOwnership %Since
NEXT STEP HEALTHCARE LLCDIRECT OWNERSHIP INTERESTOrganizationN/ASep 1, 2017
DELL'ANNO, DAMIANINDIRECT OWNERSHIP INTERESTIndividualN/ASep 1, 2017
DELL'ANNO, DAMIANCORPORATE OFFICERIndividualN/ASep 1, 2017
NEXT STEP HEALTHCARE LLCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/ASep 1, 2017
KSHEERSAGAR, PANKAJOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMar 10, 2025
WARD, KIMBERLYOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 27, 2022
STEPHAN, WILLIAMINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFIndividualN/ANov 10, 2025
NEXT STEP HEALTHCARE LLCADP OF THE SNFOrganizationN/AOct 29, 2025
KSHEERSAGAR, PANKAJADP OF THE SNFIndividualN/AMar 10, 2025
WARD, KIMBERLYADP OF THE SNFIndividualN/AJan 27, 2022

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Hermitage Healthcare (the) and nearby alternatives.

All Massachusetts facilities
Hermitage Healthcare (the)
Worcester, MACurrent facility
CMS
2/5
Health
3/5
Staffing
3/5
Recorded fines: None
Parsons Hill Rehabilitation & Health Care Center
Worcester, MA1.4 mi
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: None
St Mary Health Care Center
Worcester, MA1.9 mi
CMS
2/5
Health
2/5
Staffing
4/5
Recorded fines: $8,788
West Side House LTC Facility
Worcester, MA2.1 mi
CMS
5/5
Health
5/5
Staffing
4/5
Recorded fines: None
Jewish Healthcare Center
Worcester, MA2.4 mi
CMS
4/5
Health
4/5
Staffing
1/5
Recorded fines: $10,517
Lutheran Rehabilitation and Skilled Care Center
Worcester, MA2.6 mi
CMS
5/5
Health
5/5
Staffing
4/5
Recorded fines: None
Worcester Rehabilitation & Health Care Center
Worcester, MA3.2 mi
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: $81,776
FacilityDistanceCMSHealthStaffingRecorded fines
Hermitage Healthcare (the)
Worcester, MA · Current facility
—2/53/53/5None recorded
Parsons Hill Rehabilitation & Health Care Center
Worcester, MA
1.4 mi2/52/52/5None recorded
St Mary Health Care Center
Worcester, MA
1.9 mi2/52/54/5$8,788
West Side House LTC Facility
Worcester, MA
2.1 mi5/55/54/5None recorded
Jewish Healthcare Center
Worcester, MA
2.4 mi4/54/51/5$10,517
Lutheran Rehabilitation and Skilled Care Center
Worcester, MA
2.6 mi5/55/54/5None recorded
Worcester Rehabilitation & Health Care Center
Worcester, MA
3.2 mi2/52/52/5$81,776

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Hermitage Healthcare (the)?▾
Hermitage Healthcare (the) has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 3/5, and quality measures rating of 1/5. This facility is rated below average.
How much does Hermitage Healthcare (the) cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Massachusetts is $14,296/month for a semi-private room and $15,189/month for a private room (Genworth/CareScout 2024). Hermitage Healthcare (the) participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Hermitage Healthcare (the) had any health inspection violations?▾
Hermitage Healthcare (the) had 12 deficiency citations in its most recent health inspection (Aug 20, 2025). The current CMS dataset records no fines for this facility.
What are the staffing levels at Hermitage Healthcare (the)?▾
Hermitage Healthcare (the) provides 3.74 total nursing staff hours per resident per day, including 0.53 RN hours, 1.00 LPN hours, and 2.20 nurse aide hours. The total staff turnover rate is 21.0%.
How many beds does Hermitage Healthcare (the) have?▾
Hermitage Healthcare (the) has 101 certified beds with an average of 88.6 residents per day, resulting in approximately 88% occupancy. The facility is For profit - Corporation owned and is part of the Next Step Healthcare chain.
Are there other nursing homes near Hermitage Healthcare (the)?▾
Yes. This page lists 6 nearby nursing homes in Massachusetts, including 6 in Worcester. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Hermitage Healthcare (the)?▾
On Google Maps, Hermitage Healthcare (the) has a rating of 2.6 out of 5 based on 29 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 2/5.

Part of Next Step Healthcare

This chain operates 14 facilities. View all →