CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in Massachusetts. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Hermitage Healthcare (the) is a 2-star Medicare and Medicaid certified nursing home in Worcester, Massachusetts with 101 certified beds. It has been operating since 1967. Its overall CMS rating is 2 out of 5.
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ensure services provided by the nursing facility meet professional standards of quality.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ensure services provided by the nursing facility meet professional standards of quality.
Provide care or services that was trauma informed and/or culturally competent.
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
+ 3 more deficiencies
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| NEXT STEP HEALTHCARE LLC | DIRECT OWNERSHIP INTEREST | Organization | N/A | Sep 1, 2017 |
| DELL'ANNO, DAMIAN | INDIRECT OWNERSHIP INTEREST | Individual | N/A | Sep 1, 2017 |
| DELL'ANNO, DAMIAN | CORPORATE OFFICER | Individual | N/A | Sep 1, 2017 |
| NEXT STEP HEALTHCARE LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Sep 1, 2017 |
| KSHEERSAGAR, PANKAJ | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Mar 10, 2025 |
| WARD, KIMBERLY | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 27, 2022 |
| STEPHAN, WILLIAM | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | Individual | N/A | Nov 10, 2025 |
| NEXT STEP HEALTHCARE LLC | ADP OF THE SNF | Organization | N/A | Oct 29, 2025 |
| KSHEERSAGAR, PANKAJ | ADP OF THE SNF | Individual | N/A | Mar 10, 2025 |
| WARD, KIMBERLY | ADP OF THE SNF | Individual | N/A | Jan 27, 2022 |
Compare CMS ratings and recorded fines for Hermitage Healthcare (the) and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 14 facilities. View all →