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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeMassachusettsVictoria Haven Nursing Facility

Victoria Haven Nursing Facility

137 Nichols Street, Norwood, MA 020627817620858
1/5Much Below Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
2/5
Staffing
1/5
Quality
4/5
Beds
31
certified
1 fine(s) totaling $40,641

Key Findings

• CMS rates this facility 1/5 stars (below average)

• Has 31 certified beds with an average of 26.7 residents per day (86% occupancy)

• Last health inspection found 10 deficiencies (inspected Feb 18, 2025)

• Has been fined a total of $40,641 across 1 fine(s)

• Total nursing staff: 4.29 hours per resident per day

• Staff turnover rate: 36.0%

• Part of the Rehabilitation Associates chain (6 facilities)

Victoria Haven Nursing Facility is a 1-star Medicare and Medicaid certified nursing home in Norwood, Massachusetts with 31 certified beds. It has been operating since 1994. The facility scored below average compared to Massachusetts facilities.

Beds
31
Avg Residents/Day
26.7
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Mar 1, 1994
Sprinklers
Yes
Council
Resident
County
Norfolk
Last Inspection
Feb 18, 2025
Deficiencies (Cycle 1)
10
Weighted Score
69.0
Infection Citations
0

Deficiency Citations (31)

F0640Minimal Harm

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0655Potential for Harm

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0756Potential for Harm

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0887Potential for Harm

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Survey: Feb 18, 2025Corrected: NoCycle: 1
F0580Actual Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0623Minimal Harm

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0625Minimal Harm

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0684Actual Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0759Potential for Harm

Ensure medication error rates are not 5 percent or greater.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0813Potential for Harm

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0887Potential for Harm

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Survey: Feb 29, 2024Corrected: NoCycle: 2
F0553Potential for Harm

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Survey: Oct 21, 2022Corrected: NoCycle: 3
F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: Oct 21, 2022Corrected: NoCycle: 3
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Oct 21, 2022Corrected: NoCycle: 3
F0745Potential for Harm

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Survey: Oct 21, 2022Corrected: NoCycle: 3
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Oct 21, 2022Corrected: NoCycle: 3
F0808Potential for Harm

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Survey: Oct 21, 2022Corrected: NoCycle: 3
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Oct 21, 2022Corrected: NoCycle: 3
F0885Potential for Harm

Report COVID19 data to residents and families.

Survey: Oct 21, 2022Corrected: NoCycle: 3

+ 1 more deficiencies

Total Fines
$40,641
Number of Fines
1
Payment Denials
0
Total Penalties
1

Penalty History

FineFeb 29, 2024
$40,641

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.83 hrs
National avg: 2.35 hrs
LPN0.99 hrs
National avg: 0.86 hrs
RN0.48 hrs
National avg: 0.68 hrs
Total Nursing4.29 hrs
National avg: 3.89 hrs
Weekend Total4.08 hrs
National avg: 0.00 hrs
Physical Therapist0.07 hrs
National avg: 0.07 hrs
Total Turnover
36.0%
RN Turnover
0.0%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (4)

NameRoleTypeOwnership %Since
THISSE, MARION5% OR GREATER DIRECT OWNERSHIP INTERESTIndividual100%Mar 14, 2024
REHABILITATION ASSOCIATES INCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AFeb 1, 1985
THISSE, GILBERTOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 6, 2025
THISSE, PETERCORPORATE OFFICERIndividualN/AJan 3, 1990

Nearby Nursing Homes

All Massachusetts facilities

Norwood Healthcare

Norwood, MA · 170 beds

For profit$166,977 in fines
Health
Staffing
Quality
3041 ft

Charlwell House Health and Rehabilitation

Norwood, MA · 124 beds

For profit
Health
Staffing
Quality
4175 ft

Ellis Nursing Home (the)

Norwood, MA · 191 beds

For profit$57,158 in fines
Health
Staffing
Quality
1.5 mi

Frequently Asked Questions

What is the CMS rating for Victoria Haven Nursing Facility?▾
Victoria Haven Nursing Facility has an overall CMS rating of 1 out of 5 stars, with a health inspection rating of 2/5, staffing rating of 1/5, and quality measures rating of 4/5. This facility is rated below average.
Has Victoria Haven Nursing Facility had any health inspection violations?▾
Victoria Haven Nursing Facility had 10 deficiency citations in its most recent health inspection (Feb 18, 2025). The facility has been fined a total of $40,641 across 1 fine(s).
What are the staffing levels at Victoria Haven Nursing Facility?▾
Victoria Haven Nursing Facility provides 4.29 total nursing staff hours per resident per day, including 0.48 RN hours, 0.99 LPN hours, and 2.83 nurse aide hours. The total staff turnover rate is 36.0%.
How many beds does Victoria Haven Nursing Facility have?▾
Victoria Haven Nursing Facility has 31 certified beds with an average of 26.7 residents per day, resulting in approximately 86% occupancy. The facility is For profit - Corporation owned and is part of the Rehabilitation Associates chain.
Are there other nursing homes near Victoria Haven Nursing Facility?▾
Yes, there are 3 other nursing homes in Norwood, Massachusetts with an average rating of 1.8/5. You can compare all facilities on the Norwood nursing homes page.

Part of Rehabilitation Associates

This chain operates 6 facilities. View all →