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HomeMassachusettsVictoria Haven Nursing Facility

Victoria Haven Nursing Facility

137 Nichols Street, Norwood, MA 020627817620858WebsiteGoogle Maps
4.0on Google(1 reviews)
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
1/5
Staffing
5/5
Quality
5/5
Beds
31
certified
1 fine(s) totaling $40,641

How Victoria Haven Nursing Facility Compares in Massachusetts

Facility results compared with averages for CMS-certified nursing homes in Massachusetts. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
2/5
MA average
3.0/5
Below state average
Health inspection rating
1/5
MA average
3.0/5
Below state average
Staffing rating
5/5
MA average
3.1/5
Above state average
Nursing hours per resident
4.58 hrs/day
MA average
3.87 hrs/day
Above state average
RN hours per resident
0.70 hrs/day
MA average
0.65 hrs/day
Close to state average
Staff turnover
21.7%
MA average
38.2%
Lower than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 2/5 overall CMS rating is below the Massachusetts average of 3.0/5.
Its 1/5 health inspection rating is below the Massachusetts average of 3.0/5.
Reported nursing time is 4.58 hours per resident per day, above the state average of 3.87.
Staff turnover is 21.7%, lower than the Massachusetts average of 38.2%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
10
deficiency citations
Inspected Feb 18, 2025
Most recent cycle
17
deficiency citations
Inspected Jan 21, 2026
The most recent cycle recorded 7 more deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$14,296/mo
Massachusetts median
Private Room
$15,189/mo
Massachusetts median
Norfolk County 65+
124,003
17.2% of county
County Population
722,112
Norfolk County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Victoria Haven Nursing Facility is a 2-star Medicare and Medicaid certified nursing home in Norwood, Massachusetts with 31 certified beds. It has been operating since 1994. Its overall CMS rating is 2 out of 5.

Beds
31
Avg Residents/Day
25.7
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Mar 1, 1994
Sprinklers
Yes
Council
Resident
County
Norfolk
Last Inspection
Jan 21, 2026
Deficiencies (Cycle 1)
17
Weighted Score
120.0
Infection Citations
0

Deficiency Citations (39)

F0727Potential for Harm

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0730Potential for Harm

Observe each nurse aide's job performance and give regular training.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0867Potential for Harm

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0756Potential for Harm

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0759Potential for Harm

Ensure medication error rates are not 5 percent or greater.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0805Potential for Harm

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0580Potential for Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0772Potential for Harm

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0777Potential for Harm

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0840Potential for Harm

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0887Potential for Harm

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0947Potential for Harm

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Survey: Jan 21, 2026Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0887Potential for Harm

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0655Potential for Harm

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0677Potential for Harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0756Potential for Harm

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0758Potential for Harm

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0640Minimal Harm

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Survey: Feb 18, 2025Corrected: NoCycle: 2
F0580Actual Harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey: Feb 29, 2024Corrected: NoCycle: 3
F0684Actual Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Feb 29, 2024Corrected: NoCycle: 3
F0658Potential for Harm

Ensure services provided by the nursing facility meet professional standards of quality.

Survey: Feb 29, 2024Corrected: NoCycle: 3

+ 9 more deficiencies

Total Fines
$40,641
Number of Fines
1
Payment Denials
0
Total Penalties
1

Penalty History

FineFeb 29, 2024
$40,641

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide2.93 hrs
National avg: 2.32 hrs
LPN0.96 hrs
National avg: 0.86 hrs
RN0.70 hrs
National avg: 0.69 hrs
Total Nursing4.58 hrs
National avg: 3.86 hrs
Weekend Total4.19 hrs
National avg: 0.00 hrs
Physical Therapist0.09 hrs
National avg: 0.07 hrs
Total Turnover
21.7%
RN Turnover
0.0%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (4)

NameRoleTypeOwnership %Since
THISSE, MARION5% OR GREATER DIRECT OWNERSHIP INTERESTIndividual100%Mar 14, 2024
THISSE, PETERCORPORATE OFFICERIndividualN/AJan 3, 1990
REHABILITATION ASSOCIATES INCOPERATIONAL/MANAGERIAL CONTROLOrganizationN/AFeb 1, 1985
THISSE, GILBERTOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 6, 2025

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Victoria Haven Nursing Facility and nearby alternatives.

All Massachusetts facilities
Victoria Haven Nursing Facility
Norwood, MACurrent facility
CMS
2/5
Health
1/5
Staffing
5/5
Recorded fines: $40,641
Norwood Healthcare
Norwood, MA3,168 ft
CMS
1/5
Health
1/5
Staffing
4/5
Recorded fines: $190,588
Charlwell House Health and Rehabilitation
Norwood, MA4,224 ft
CMS
1/5
Health
2/5
Staffing
4/5
Recorded fines: None
Ellis Nursing Home (the)
Norwood, MA1.5 mi
CMS
4/5
Health
3/5
Staffing
3/5
Recorded fines: $57,158
Premier Healthcare at Harrington House
Walpole, MA2.1 mi
CMS
1/5
Health
1/5
Staffing
2/5
Recorded fines: $43,891
Foremost at Sharon LLC
Sharon, MA3.6 mi
CMS
2/5
Health
2/5
Staffing
3/5
Recorded fines: $26,232
Hellenic Nursing & Rehabilitation Center
Canton, MA3.6 mi
CMS
3/5
Health
4/5
Staffing
1/5
Recorded fines: None
FacilityDistanceCMSHealthStaffingRecorded fines
Victoria Haven Nursing Facility
Norwood, MA · Current facility
—2/51/55/5$40,641
Norwood Healthcare
Norwood, MA
3,168 ft1/51/54/5$190,588
Charlwell House Health and Rehabilitation
Norwood, MA
4,224 ft1/52/54/5None recorded
Ellis Nursing Home (the)
Norwood, MA
1.5 mi4/53/53/5$57,158
Premier Healthcare at Harrington House
Walpole, MA
2.1 mi1/51/52/5$43,891
Foremost at Sharon LLC
Sharon, MA
3.6 mi2/52/53/5$26,232
Hellenic Nursing & Rehabilitation Center
Canton, MA
3.6 mi3/54/51/5None recorded

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Victoria Haven Nursing Facility?▾
Victoria Haven Nursing Facility has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 1/5, staffing rating of 5/5, and quality measures rating of 5/5. This facility is rated below average.
How much does Victoria Haven Nursing Facility cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Massachusetts is $14,296/month for a semi-private room and $15,189/month for a private room (Genworth/CareScout 2024). Victoria Haven Nursing Facility participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Victoria Haven Nursing Facility had any health inspection violations?▾
Victoria Haven Nursing Facility had 17 deficiency citations in its most recent health inspection (Jan 21, 2026). The current CMS dataset records 1 fine(s) totaling $40,641.
What are the staffing levels at Victoria Haven Nursing Facility?▾
Victoria Haven Nursing Facility provides 4.58 total nursing staff hours per resident per day, including 0.70 RN hours, 0.96 LPN hours, and 2.93 nurse aide hours. The total staff turnover rate is 21.7%.
How many beds does Victoria Haven Nursing Facility have?▾
Victoria Haven Nursing Facility has 31 certified beds with an average of 25.7 residents per day, resulting in approximately 83% occupancy. The facility is For profit - Corporation owned and is part of the Rehabilitation Associates chain.
Are there other nursing homes near Victoria Haven Nursing Facility?▾
Yes. This page lists 6 nearby nursing homes in Massachusetts, including 3 in Norwood. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Victoria Haven Nursing Facility?▾
On Google Maps, Victoria Haven Nursing Facility has a rating of 4.0 out of 5 based on 1 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 2/5.

Part of Rehabilitation Associates

This chain operates 6 facilities. View all →