• CMS rates this facility 1/5 stars (below average)
• Has 124 certified beds with an average of 77.3 residents per day (62% occupancy)
• Last health inspection found 13 deficiencies (inspected May 30, 2025)
• No fines on record
• Total nursing staff: 3.32 hours per resident per day
• Staff turnover rate: 32.8%
• Part of the Best Care Services chain (10 facilities)
Charlwell House Health and Rehabilitation is a 1-star Medicare and Medicaid certified nursing home in Norwood, Massachusetts with 124 certified beds. It has been operating since 1972. The facility scored below average compared to Massachusetts facilities.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure services provided by the nursing facility meet professional standards of quality.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Provide appropriate foot care.
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide or get specialized rehabilitative services as required for a resident.
Provide and implement an infection prevention and control program.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Give the resident's representative the ability to exercise the resident's rights.
Ensure services provided by the nursing facility meet professional standards of quality.
Assist a resident in gaining access to vision and hearing services.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide safe and appropriate respiratory care for a resident when needed.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Give the resident's representative the ability to exercise the resident's rights.
Ensure that residents are fully informed and understand their health status, care and treatments.
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
+ 33 more deficiencies
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| BONADIO & CO LLP | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Aug 1, 2022 |
| RELIANT REHABILITATION HOLDINGS INC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Aug 1, 2022 |
| TWOMAGNETS LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Aug 1, 2022 |
| AL-MADI, SAMI | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 1, 2022 |
| CARR, JAMIE | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jun 24, 2024 |
| CHAPLER, YAAKOV | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 1, 2022 |
| PIELEANU, IRINA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 1, 2022 |
| STEINBERG, MOSHE | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 1, 2022 |
This chain operates 10 facilities. View all →