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HomeMassachusettsWebster Manor Rehabilitation & Health Care Center

Webster Manor Rehabilitation & Health Care Center

745 School Street, Webster, MA 015705089490644WebsiteGoogle Maps
3.1on Google(45 reviews)
2/5Below Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
2/5
Staffing
2/5
Quality
3/5
Beds
135
certified

How Webster Manor Rehabilitation & Health Care Center Compares in Massachusetts

Facility results compared with averages for CMS-certified nursing homes in Massachusetts. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
2/5
MA average
3.0/5
Below state average
Health inspection rating
2/5
MA average
3.0/5
Below state average
Staffing rating
2/5
MA average
3.1/5
Below state average
Nursing hours per resident
3.27 hrs/day
MA average
3.87 hrs/day
Below state average
RN hours per resident
0.63 hrs/day
MA average
0.65 hrs/day
Close to state average
Staff turnover
41.4%
MA average
38.2%
Higher than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 2/5 overall CMS rating is below the Massachusetts average of 3.0/5.
Its 2/5 health inspection rating is below the Massachusetts average of 3.0/5.
Reported nursing time is 3.27 hours per resident per day, below the state average of 3.87.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
13
deficiency citations
Inspected Mar 1, 2024
Most recent cycle
16
deficiency citations
Inspected Apr 10, 2025
The most recent cycle recorded 3 more deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$14,296/mo
Massachusetts median
Private Room
$15,189/mo
Massachusetts median
Worcester County 65+
139,294
16.2% of county
County Population
858,898
Worcester County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Webster Manor Rehabilitation & Health Care Center is a 2-star Medicare and Medicaid certified nursing home in Webster, Massachusetts with 135 certified beds. It has been operating since 1985. Its overall CMS rating is 2 out of 5.

Beds
135
Avg Residents/Day
121.9
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Jul 1, 1985
Sprinklers
Yes
Council
Resident
County
Worcester
Last Inspection
Apr 10, 2025
Deficiencies (Cycle 1)
16
Weighted Score
77.0
Infection Citations
0

Deficiency Citations (42)

F0760Potential for Harm

Ensure that residents are free from significant medication errors.

Survey: May 12, 2026Corrected: NoCycle: 1
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: May 12, 2026Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Feb 10, 2026Corrected: NoCycle: 1
F0725Potential for Harm

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0550Potential for Harm

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0744Potential for Harm

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0806Potential for Harm

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0813Potential for Harm

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0887Potential for Harm

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Survey: Apr 10, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0584Potential for Harm

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0804Potential for Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0883Potential for Harm

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0604Potential for Harm

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0644Potential for Harm

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0657Potential for Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0740Potential for Harm

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0759Potential for Harm

Ensure medication error rates are not 5 percent or greater.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0842Potential for Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0641Minimal Harm

Ensure each resident receives an accurate assessment.

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0868Minimal Harm

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Survey: Mar 1, 2024Corrected: NoCycle: 2
F0886Potential for Harm

Perform COVID19 testing on residents and staff.

Survey: Oct 5, 2022Corrected: NoCycle: 3

+ 12 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide1.89 hrs
National avg: 2.32 hrs
LPN0.75 hrs
National avg: 0.86 hrs
RN0.63 hrs
National avg: 0.69 hrs
Total Nursing3.27 hrs
National avg: 3.86 hrs
Weekend Total2.80 hrs
National avg: 0.00 hrs
Physical Therapist0.13 hrs
National avg: 0.07 hrs
Total Turnover
41.4%
RN Turnover
31.6%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
For profit - Corporation
Recent Change
No

Owners & Managers (12)

NameRoleTypeOwnership %Since
ATHENA HEALTH CARE SYSTEMS MA III LLC5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Jun 1, 2014
CHAKALOS-SANTILLI, VALERIE5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividual6%Jul 1, 2015
MOSIER, MICHAEL5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividual7%Nov 18, 2016
SANTILLI, LAWRENCE5% OR GREATER INDIRECT OWNERSHIP INTERESTIndividual62%Dec 15, 2020
CURTIS, DIANEW-2 MANAGING EMPLOYEEIndividualN/AJun 1, 2014
KAUFMAN, DANIELLEW-2 MANAGING EMPLOYEEIndividualN/AJul 1, 2018
MOSIER, MICHAELW-2 MANAGING EMPLOYEEIndividualN/AJun 1, 2014
REZENDES, LORRIEW-2 MANAGING EMPLOYEEIndividualN/AOct 11, 2013
SENRA, PRISCILLAW-2 MANAGING EMPLOYEEIndividualN/ADec 15, 2020
WHITCRAFT, CARLYW-2 MANAGING EMPLOYEEIndividualN/AMay 1, 2019
SANTILLI, LAWRENCECORPORATE OFFICERIndividualN/AOct 11, 2013
ATHENA HEALTH CARE ASSOCIATES, INC.OPERATIONAL/MANAGERIAL CONTROLOrganizationN/AJun 1, 2014

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Webster Manor Rehabilitation & Health Care Center and nearby alternatives.

All Massachusetts facilities
Webster Manor Rehabilitation & Health Care Center
Webster, MACurrent facility
CMS
2/5
Health
2/5
Staffing
2/5
Recorded fines: None
Lanessa Extended Care
Webster, MA0 ft
CMS
1/5
Health
1/5
Staffing
3/5
Recorded fines: $119,962
Brookside Rehabilitation and Healthcare Center
Webster, MA1.9 mi
CMS
2/5
Health
3/5
Staffing
4/5
Recorded fines: None
Southbridge Rehabilitation & Health Care Center
Southbridge, MA8.3 mi
CMS
2/5
Health
3/5
Staffing
1/5
Recorded fines: None
Overlook Masonic Health Center
Charlton, MA8.7 mi
CMS
4/5
Health
4/5
Staffing
4/5
Recorded fines: None
Life Care Center of Auburn
Auburn, MA10.1 mi
CMS
3/5
Health
3/5
Staffing
3/5
Recorded fines: $29,738
Meadows of Central Massachusetts (the)
Rochdale, MA11.3 mi
CMS
4/5
Health
4/5
Staffing
4/5
Recorded fines: $166,780
FacilityDistanceCMSHealthStaffingRecorded fines
Webster Manor Rehabilitation & Health Care Center
Webster, MA · Current facility
—2/52/52/5None recorded
Lanessa Extended Care
Webster, MA
0 ft1/51/53/5$119,962
Brookside Rehabilitation and Healthcare Center
Webster, MA
1.9 mi2/53/54/5None recorded
Southbridge Rehabilitation & Health Care Center
Southbridge, MA
8.3 mi2/53/51/5None recorded
Overlook Masonic Health Center
Charlton, MA
8.7 mi4/54/54/5None recorded
Life Care Center of Auburn
Auburn, MA
10.1 mi3/53/53/5$29,738
Meadows of Central Massachusetts (the)
Rochdale, MA
11.3 mi4/54/54/5$166,780

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Webster Manor Rehabilitation & Health Care Center?▾
Webster Manor Rehabilitation & Health Care Center has an overall CMS rating of 2 out of 5 stars, with a health inspection rating of 2/5, staffing rating of 2/5, and quality measures rating of 3/5. This facility is rated below average.
How much does Webster Manor Rehabilitation & Health Care Center cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in Massachusetts is $14,296/month for a semi-private room and $15,189/month for a private room (Genworth/CareScout 2024). Webster Manor Rehabilitation & Health Care Center participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Webster Manor Rehabilitation & Health Care Center had any health inspection violations?▾
Webster Manor Rehabilitation & Health Care Center had 16 deficiency citations in its most recent health inspection (Apr 10, 2025). The current CMS dataset records no fines for this facility.
What are the staffing levels at Webster Manor Rehabilitation & Health Care Center?▾
Webster Manor Rehabilitation & Health Care Center provides 3.27 total nursing staff hours per resident per day, including 0.63 RN hours, 0.75 LPN hours, and 1.89 nurse aide hours. The total staff turnover rate is 41.4%.
How many beds does Webster Manor Rehabilitation & Health Care Center have?▾
Webster Manor Rehabilitation & Health Care Center has 135 certified beds with an average of 121.9 residents per day, resulting in approximately 90% occupancy. The facility is For profit - Corporation owned and is part of the Athena Healthcare Systems chain.
Are there other nursing homes near Webster Manor Rehabilitation & Health Care Center?▾
Yes. This page lists 6 nearby nursing homes in Massachusetts, including 2 in Webster. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Webster Manor Rehabilitation & Health Care Center?▾
On Google Maps, Webster Manor Rehabilitation & Health Care Center has a rating of 3.1 out of 5 based on 45 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 2/5.

Part of Athena Healthcare Systems

This chain operates 24 facilities. View all →