• CMS rates this facility 2/5 stars (below average)
• Has 135 certified beds with an average of 123.5 residents per day (91% occupancy)
• Last health inspection found 13 deficiencies (inspected Apr 10, 2025)
• No fines on record
• Total nursing staff: 2.99 hours per resident per day
• Staff turnover rate: 36.9%
• Part of the Athena Healthcare Systems chain (27 facilities)
Webster Manor Rehabilitation & Health Care Center is a 2-star Medicare and Medicaid certified nursing home in Webster, Massachusetts with 135 certified beds. It has been operating since 1985. The facility scored below average compared to Massachusetts facilities.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide safe and appropriate respiratory care for a resident when needed.
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Ensure each resident receives an accurate assessment.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Ensure medication error rates are not 5 percent or greater.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Provide and implement an infection prevention and control program.
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ensure that residents are fully informed and understand their health status, care and treatments.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
+ 10 more deficiencies
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| ATHENA HEALTH CARE SYSTEMS MA III LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Jun 1, 2014 |
| CHAKALOS-SANTILLI, VALERIE | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 6% | Jul 1, 2015 |
| MOSIER, MICHAEL | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 7% | Nov 18, 2016 |
| SANTILLI, LAWRENCE | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Individual | 62% | Dec 15, 2020 |
| ATHENA HEALTH CARE ASSOCIATES, INC. | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Jun 1, 2014 |
| SANTILLI, LAWRENCE | CORPORATE OFFICER | Individual | N/A | Oct 11, 2013 |
| CURTIS, DIANE | W-2 MANAGING EMPLOYEE | Individual | N/A | Jun 1, 2014 |
| KAUFMAN, DANIELLE | W-2 MANAGING EMPLOYEE | Individual | N/A | Jul 1, 2018 |
| MOSIER, MICHAEL | W-2 MANAGING EMPLOYEE | Individual | N/A | Jun 1, 2014 |
| REZENDES, LORRIE | W-2 MANAGING EMPLOYEE | Individual | N/A | Oct 11, 2013 |
| SENRA, PRISCILLA | W-2 MANAGING EMPLOYEE | Individual | N/A | Dec 15, 2020 |
| WHITCRAFT, CARLY | W-2 MANAGING EMPLOYEE | Individual | N/A | May 1, 2019 |
This chain operates 27 facilities. View all →