CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in California. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
West Covina Healthcare Center is a 3-star Medicare and Medicaid certified nursing home in West Covina, California with 97 certified beds. It has been operating since 1971. Its overall CMS rating is 3 out of 5.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ensure that residents are fully informed and understand their health status, care and treatments.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
+ 20 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| AG FACILITIES OPERATIONS, LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Aug 11, 2003 |
| IRA E SMEDRA LIVING TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 48% | Aug 11, 2017 |
| WIN WIN ENTERPRISES, LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 48% | Aug 11, 2003 |
| BALTAZAR, EILEEN | MANAGING CONTROL - GOVERNING BODY | Individual | N/A | Feb 7, 2022 |
| VIDALES, MIGUEL | MANAGING CONTROL - GOVERNING BODY | Individual | N/A | Mar 1, 2021 |
| CAMBRIDGE HEALTHCARE SERVICES LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | N/A | Oct 1, 2013 |
| BALTAZAR, EILEEN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 7, 2022 |
| BUTENKO, JULIE | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 24, 2023 |
| CAPELA, HEIDI | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 3, 2023 |
| HASSELL, LANCE | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 25, 2022 |
| LUTZ, LINDA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2012 |
| MANOJO, SHEILA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Nov 11, 2024 |
| MEHTA, KRUNAL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Sep 9, 2013 |
| SALAZAR, PAULINA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Dec 14, 2020 |
| SMEDRA, IRA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 11, 2003 |
| VIDALES, MIGUEL | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Mar 1, 2021 |
| WINTNER, JACOB | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 11, 2003 |
| AMANDA LEE SORENSEN TRUST | ADP OF THE SNF | Organization | N/A | Jul 2, 2007 |
| CAMBRIDGE HEALTHCARE SERVICES LLC | ADP OF THE SNF | Organization | N/A | Nov 12, 2025 |
| CHAPEAUX ENTERPRISES | ADP OF THE SNF | Organization | N/A | Jul 2, 2007 |
| CORY ANN SORENSEN | ADP OF THE SNF | Organization | N/A | Jul 2, 2007 |
| PAUL AND SUSAN GELLER TRUST | ADP OF THE SNF | Organization | N/A | Jul 2, 2007 |
| SORENSEN FAMILY TRUST | ADP OF THE SNF | Organization | N/A | Jul 2, 2007 |
| BALTAZAR, EILEEN | ADP OF THE SNF | Individual | N/A | Nov 12, 2025 |
| BUTENKO, JULIE | ADP OF THE SNF | Individual | N/A | Jul 24, 2023 |
| CAPELA, HEIDI | ADP OF THE SNF | Individual | N/A | Apr 3, 2023 |
| HASSELL, LANCE | ADP OF THE SNF | Individual | N/A | Apr 25, 2022 |
| LUTZ, LINDA | ADP OF THE SNF | Individual | N/A | Feb 1, 2012 |
| MEHTA, KRUNAL | ADP OF THE SNF | Individual | N/A | Sep 9, 2013 |
| SALAZAR, PAULINA | ADP OF THE SNF | Individual | N/A | Dec 14, 2020 |
| SMEDRA, IRA | ADP OF THE SNF | Individual | N/A | Aug 11, 2003 |
| VIDALES, MIGUEL | ADP OF THE SNF | Individual | N/A | Mar 1, 2021 |
| WINTNER, JACOB | ADP OF THE SNF | Individual | N/A | Aug 11, 2003 |
Compare CMS ratings and recorded fines for West Covina Healthcare Center and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 32 facilities. View all →