• CMS rates this facility 1/5 stars (below average)
• Has 342 certified beds with an average of 307.2 residents per day (90% occupancy)
• Last health inspection found 30 deficiencies (inspected Aug 8, 2025)
• Has been fined a total of $223,287 across 6 fine(s)
• Total nursing staff: 3.95 hours per resident per day
• Staff turnover rate: 27.8%
• Part of the Rollins-Nelson Healthcare Management chain (10 facilities)
Glendora Grand, INC is a 1-star Medicare and Medicaid certified nursing home in Glendora, California with 342 certified beds. It has been operating since 1972. The facility scored below average compared to California facilities.
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate foot care.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Reasonably accommodate the needs and preferences of each resident.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Keep residents' personal and medical records private and confidential.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Assess the resident when there is a significant change in condition
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide enough food/fluids to maintain a resident's health.
Provide safe and appropriate respiratory care for a resident when needed.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dispose of garbage and refuse properly.
Provide and implement an infection prevention and control program.
+ 72 more deficiencies
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| GLENDORA GRAND, INC. | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | N/A | Dec 11, 2009 |
| NELSON, WILLIAM | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Individual | N/A | Dec 11, 2009 |
| ROLLINS, VICKI | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Individual | N/A | Dec 11, 2009 |
| LAZO, GLADYS | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 1, 2015 |
| MAKANDURA, LAKSHMAN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jul 22, 2010 |
| PAGELA-ZAMBRANO, KAREN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Apr 10, 2022 |
| NELSON, WILLIAM | CORPORATE OFFICER | Individual | N/A | Dec 11, 2009 |
| ROLLINS, VICKI | CORPORATE OFFICER | Individual | N/A | Dec 11, 2009 |
| GLENDORA GRAND PROPERTY, LLC | 5% OR GREATER MORTGAGE INTEREST | Organization | N/A | Dec 11, 2009 |
| NELSON, WILLIAM | 5% OR GREATER MORTGAGE INTEREST | Individual | N/A | Dec 11, 2009 |
| ROLLINS, VICKI | 5% OR GREATER MORTGAGE INTEREST | Individual | N/A | Dec 11, 2009 |
This chain operates 10 facilities. View all →