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Data from CMS, Census Bureau & CareScout. Not affiliated with the U.S. government.

© 2026 NursingHomes.us. All data from CMS.gov.
HomeCaliforniaTown & Country

Town & Country

555 East Memory Lane, Santa Ana, CA 927067145477157
5/5Much Above Average
Accepts Medicare Accepts Medicaid Sprinkler System
Health
3/5
Staffing
5/5
Quality
5/5
Beds
96
certified

Key Findings

• CMS rates this facility 5/5 stars (above average)

• Has 96 certified beds with an average of 80.2 residents per day (84% occupancy)

• Last health inspection found 25 deficiencies (inspected Nov 20, 2025)

• No fines on record

• Total nursing staff: 5.63 hours per resident per day

• Staff turnover rate: 30.3%

• Part of the The Christian and Missionary Alliance chain (2 facilities)

Town & Country is a 5-star Medicare and Medicaid certified nursing home in Santa Ana, California with 96 certified beds. It has been operating since 1981. The facility scored above average compared to California facilities.

Beds
96
Avg Residents/Day
80.2
Ownership
Non profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Nov 13, 1981
Sprinklers
Yes
Council
Resident
County
Orange
Last Inspection
Nov 20, 2025
Deficiencies (Cycle 1)
25
Weighted Score
89.0
Infection Citations
0

Deficiency Citations (52)

F0655Potential for Harm

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0561Minimal Harm

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0605Potential for Harm

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0656Minimal Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0657Minimal Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0694Potential for Harm

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0700Potential for Harm

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0804Minimal Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0805Potential for Harm

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0806Potential for Harm

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0813Potential for Harm

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0908Potential for Harm

Keep all essential equipment working safely.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0909Potential for Harm

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0919Potential for Harm

Make sure that a working call system is available in each resident's bathroom and bathing area.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0880Minimal Harm

Provide and implement an infection prevention and control program.

Survey: Nov 7, 2024Corrected: NoCycle: 2
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Apr 9, 2024Corrected: NoCycle: 2
F0552Potential for Harm

Ensure that residents are fully informed and understand their health status, care and treatments.

Survey: Sep 13, 2024Corrected: NoCycle: 2
F0578Potential for Harm

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey: Sep 13, 2024Corrected: NoCycle: 2
F0583Minimal Harm

Keep residents' personal and medical records private and confidential.

Survey: Sep 13, 2024Corrected: NoCycle: 2

+ 22 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide3.27 hrs
National avg: 2.35 hrs
LPN1.68 hrs
National avg: 0.86 hrs
RN0.68 hrs
National avg: 0.68 hrs
Total Nursing5.63 hrs
National avg: 3.89 hrs
Weekend Total4.79 hrs
National avg: 0.00 hrs
Physical Therapist0.08 hrs
National avg: 0.07 hrs
Total Turnover
30.3%
RN Turnover
36.4%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Corporation
Recent Change
No

Owners & Managers (22)

NameRoleTypeOwnership %Since
TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Sep 17, 1976
THE CHRISTIAN AND MISSIONARY ALLIANCE5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization100%Sep 17, 1976
GLASGOW, GORDONOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMay 1, 1983
GOERZEN, ROBERTOPERATIONAL/MANAGERIAL CONTROLIndividualN/AAug 23, 2021
HOLT, PATOPERATIONAL/MANAGERIAL CONTROLIndividualN/AFeb 11, 2023
KOLB, GINAOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 1, 2013
MELENDEZ, MIRANOPERATIONAL/MANAGERIAL CONTROLIndividualN/AOct 2, 2000
PRECIADO, MARISSAOPERATIONAL/MANAGERIAL CONTROLIndividualN/AAug 16, 2016
ADAMS, JOHNCORPORATE DIRECTORIndividualN/ASep 22, 2024
BALDES, KENCORPORATE DIRECTORIndividualN/AApr 1, 2021
BOLLINS, RODCORPORATE DIRECTORIndividualN/ASep 1, 2007
CROWNOVER, KEITHCORPORATE DIRECTORIndividualN/AApr 1, 2022
ELLIS, ROBERTCORPORATE DIRECTORIndividualN/ASep 1, 2015
GERLACH, MATTHEWCORPORATE DIRECTORIndividualN/AJan 1, 2022
KIRK, WILFORDCORPORATE DIRECTORIndividualN/AApr 1, 2022
LAMENDOLA, JOSEPHCORPORATE DIRECTORIndividualN/AJan 1, 2015
MORELAND, DAVIDCORPORATE DIRECTORIndividualN/AJan 1, 2015
WALKER, KARICORPORATE DIRECTORIndividualN/AApr 1, 2017
WOLFF, AARONCORPORATE DIRECTORIndividualN/AApr 1, 2018
YI, ROBERTCORPORATE DIRECTORIndividualN/AJan 1, 2013
GOERZEN, ROBERTCORPORATE OFFICERIndividualN/AAug 23, 2021
KOLB, GINACORPORATE OFFICERIndividualN/AJan 20, 2013

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Frequently Asked Questions

What is the CMS rating for Town & Country?▾
Town & Country has an overall CMS rating of 5 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 5/5, and quality measures rating of 5/5. This facility is rated above average.
Has Town & Country had any health inspection violations?▾
Town & Country had 25 deficiency citations in its most recent health inspection (Nov 20, 2025). The facility has no fines on record.
What are the staffing levels at Town & Country?▾
Town & Country provides 5.63 total nursing staff hours per resident per day, including 0.68 RN hours, 1.68 LPN hours, and 3.27 nurse aide hours. The total staff turnover rate is 30.3%.
How many beds does Town & Country have?▾
Town & Country has 96 certified beds with an average of 80.2 residents per day, resulting in approximately 84% occupancy. The facility is Non profit - Corporation owned and is part of the The Christian and Missionary Alliance chain.
Are there other nursing homes near Town & Country?▾
Yes, there are 7 other nursing homes in Santa Ana, California with an average rating of 2.1/5. You can compare all facilities on the Santa Ana nursing homes page.

Part of The Christian and Missionary Alliance

This chain operates 2 facilities. View all →