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HomeCaliforniaTown & Country

Town & Country

555 East Memory Lane, Santa Ana, CA 927067145477157WebsiteGoogle Maps
3.8on Google(38 reviews)
5/5Much Above Average
Accepts Medicare Accepts Medicaid Sprinkler System

CMS data snapshot: July 2026

Health
3/5
Staffing
5/5
Quality
5/5
Beds
96
certified

How Town & Country Compares in California

Facility results compared with averages for CMS-certified nursing homes in California. Ratings, staffing and turnover measure different parts of care and should be reviewed together.

CMS overall rating
5/5
CA average
3.2/5
Above state average
Health inspection rating
3/5
CA average
2.8/5
Close to state average
Staffing rating
5/5
CA average
3.3/5
Above state average
Nursing hours per resident
5.47 hrs/day
CA average
4.52 hrs/day
Above state average
RN hours per resident
0.76 hrs/day
CA average
0.67 hrs/day
Above state average
Staff turnover
31.5%
CA average
36.7%
Lower than state average

Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.

What the Data Highlights

Its 5/5 overall CMS rating is above the California average of 3.2/5.
Reported nursing time is 5.47 hours per resident per day, above the state average of 4.52.
Reported RN time is 0.76 hours per resident per day, above the state average of 0.67.
Staff turnover is 31.5%, lower than the California average of 36.7%.

Health Inspection Trend

A side-by-side view of the two CMS inspection cycles included in the current dataset.

Previous cycle
18
deficiency citations
Inspected Sep 13, 2024
Most recent cycle
26
deficiency citations
Inspected Nov 20, 2025
The most recent cycle recorded 8 more deficiency citations than the previous cycle.

Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.

Cost & Demographics

Semi-Private Room
$11,476/mo
California median
Private Room
$13,870/mo
California median
Orange County 65+
488,359
15.4% of county
County Population
3,175,227
Orange County

Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).

Swipe tabs for staffing, quality and ownership.

Town & Country is a 5-star Medicare and Medicaid certified nursing home in Santa Ana, California with 96 certified beds. It has been operating since 1981. Its overall CMS rating is 5 out of 5.

Beds
96
Avg Residents/Day
83.1
Ownership
Non profit - Corporation
Provider Type
Medicare and Medicaid
In Hospital
No
First Approved
Nov 13, 1981
Sprinklers
Yes
Council
Resident
County
Orange
Last Inspection
Nov 20, 2025
Deficiencies (Cycle 1)
26
Weighted Score
89.0
Infection Citations
0

Deficiency Citations (53)

F0842Minimal Harm

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey: Mar 10, 2026Corrected: NoCycle: 1
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0909Potential for Harm

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0605Potential for Harm

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0609Potential for Harm

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0610Potential for Harm

Respond appropriately to all alleged violations.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0690Potential for Harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0694Potential for Harm

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0695Potential for Harm

Provide safe and appropriate respiratory care for a resident when needed.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0700Potential for Harm

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0755Potential for Harm

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0761Potential for Harm

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0805Potential for Harm

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0806Potential for Harm

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0813Potential for Harm

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0908Potential for Harm

Keep all essential equipment working safely.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0919Potential for Harm

Make sure that a working call system is available in each resident's bathroom and bathing area.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0561Minimal Harm

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0656Minimal Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0657Minimal Harm

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0804Minimal Harm

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Survey: Nov 20, 2025Corrected: NoCycle: 1
F0655Potential for Harm

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0656Potential for Harm

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0684Potential for Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey: Jul 24, 2025Corrected: NoCycle: 1
F0880Minimal Harm

Provide and implement an infection prevention and control program.

Survey: Nov 7, 2024Corrected: NoCycle: 2
F0812Potential for Harm

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Survey: Sep 13, 2024Corrected: NoCycle: 2
F0880Potential for Harm

Provide and implement an infection prevention and control program.

Survey: Sep 13, 2024Corrected: NoCycle: 2
F0908Potential for Harm

Keep all essential equipment working safely.

Survey: Sep 13, 2024Corrected: NoCycle: 2

+ 23 more deficiencies

Total Fines
$0
Number of Fines
0
Payment Denials
0
Total Penalties
0

No penalties on record.

Staffing hours per resident per day. The black line shows the national average.

Nurse Aide3.21 hrs
National avg: 2.32 hrs
LPN1.49 hrs
National avg: 0.86 hrs
RN0.76 hrs
National avg: 0.69 hrs
Total Nursing5.47 hrs
National avg: 3.86 hrs
Weekend Total4.60 hrs
National avg: 0.00 hrs
Physical Therapist0.11 hrs
National avg: 0.07 hrs
Total Turnover
31.5%
RN Turnover
23.1%
Administrators Left
0

Quality measures as percentages of residents. Lower is better for all measures.

Ownership Type
Non profit - Corporation
Recent Change
No

Owners & Managers (29)

NameRoleTypeOwnership %Since
TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE5% OR GREATER DIRECT OWNERSHIP INTERESTOrganization100%Sep 17, 1976
THE CHRISTIAN AND MISSIONARY ALLIANCE5% OR GREATER INDIRECT OWNERSHIP INTERESTOrganization100%Sep 17, 1976
ADAMS, JOHNCORPORATE DIRECTORIndividualN/ASep 22, 2024
BALDES, KENCORPORATE DIRECTORIndividualN/AApr 1, 2021
BOLLINS, RODCORPORATE DIRECTORIndividualN/ASep 1, 2007
CROWNOVER, KEITHCORPORATE DIRECTORIndividualN/AApr 1, 2022
ELLIS, ROBERTCORPORATE DIRECTORIndividualN/ASep 1, 2015
GERLACH, MATTHEWCORPORATE DIRECTORIndividualN/AJan 1, 2022
KIRK, WILFORDCORPORATE DIRECTORIndividualN/AApr 1, 2022
LAMENDOLA, JOSEPHCORPORATE DIRECTORIndividualN/AJan 1, 2015
MORELAND, DAVIDCORPORATE DIRECTORIndividualN/AJan 1, 2015
WALKER, KARICORPORATE DIRECTORIndividualN/AApr 1, 2017
WOLFF, AARONCORPORATE DIRECTORIndividualN/AApr 1, 2018
YI, ROBERTCORPORATE DIRECTORIndividualN/AJan 1, 2013
GOERZEN, ROBERTCORPORATE OFFICERIndividualN/AAug 23, 2021
KOLB, GINACORPORATE OFFICERIndividualN/AJan 20, 2013
GLASGOW, GORDONOPERATIONAL/MANAGERIAL CONTROLIndividualN/AMay 1, 1983
GOERZEN, ROBERTOPERATIONAL/MANAGERIAL CONTROLIndividualN/AAug 23, 2021
HOLT, PATOPERATIONAL/MANAGERIAL CONTROLIndividualN/AFeb 11, 2023
KOLB, GINAOPERATIONAL/MANAGERIAL CONTROLIndividualN/AJan 1, 2013
MELENDEZ, MIRANOPERATIONAL/MANAGERIAL CONTROLIndividualN/AOct 2, 2000
PRECIADO, MARISSAOPERATIONAL/MANAGERIAL CONTROLIndividualN/AAug 16, 2016
TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCEADP OF THE SNFOrganizationN/ADec 6, 2024
GLASGOW, GORDONADP OF THE SNFIndividualN/ASep 1, 1998
GOERZEN, ROBERTADP OF THE SNFIndividualN/AAug 23, 2021
HOLT, PATADP OF THE SNFIndividualN/AFeb 11, 2023
KOLB, GINAADP OF THE SNFIndividualN/AJan 1, 2013
MELENDEZ, MIRANADP OF THE SNFIndividualN/AOct 2, 2000
PRECIADO, MARISSAADP OF THE SNFIndividualN/AAug 16, 2016

Compare Nearby Nursing Homes

Compare CMS ratings and recorded fines for Town & Country and nearby alternatives.

All California facilities
Town & Country
Santa Ana, CACurrent facility
CMS
5/5
Health
3/5
Staffing
5/5
Recorded fines: None
Orange Healthcare & Wellness Centre, LLC
Orange, CA2,640 ft
CMS
3/5
Health
3/5
Staffing
2/5
Recorded fines: None
Mainplace Post Acute
Orange, CA3,696 ft
CMS
2/5
Health
2/5
Staffing
4/5
Recorded fines: $26,135
French Park Care Center
Santa Ana, CA1.2 mi
CMS
1/5
Health
1/5
Staffing
3/5
Recorded fines: $26,135
Healthbridge Children's Hospital - Orange D/p SNF
Orange, CA1.3 mi
CMS
3/5
Health
3/5
Staffing
3/5
Recorded fines: None
The Hills Post Acute
Santa Ana, CA1.3 mi
CMS
2/5
Health
2/5
Staffing
4/5
Recorded fines: $4,893
Chapman Global Medical Center D/p SNF
Orange, CA2.0 mi
CMS
3/5
Health
3/5
Staffing
4/5
Recorded fines: $4,194
FacilityDistanceCMSHealthStaffingRecorded fines
Town & Country
Santa Ana, CA · Current facility
—5/53/55/5None recorded
Orange Healthcare & Wellness Centre, LLC
Orange, CA
2,640 ft3/53/52/5None recorded
Mainplace Post Acute
Orange, CA
3,696 ft2/52/54/5$26,135
French Park Care Center
Santa Ana, CA
1.2 mi1/51/53/5$26,135
Healthbridge Children's Hospital - Orange D/p SNF
Orange, CA
1.3 mi3/53/53/5None recorded
The Hills Post Acute
Santa Ana, CA
1.3 mi2/52/54/5$4,893
Chapman Global Medical Center D/p SNF
Orange, CA
2.0 mi3/53/54/5$4,194

Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.

Frequently Asked Questions

What is the CMS rating for Town & Country?▾
Town & Country has an overall CMS rating of 5 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 5/5, and quality measures rating of 5/5. This facility is rated above average.
How much does Town & Country cost per month?▾
While individual facility pricing is not publicly available, the median nursing home cost in California is $11,476/month for a semi-private room and $13,870/month for a private room (Genworth/CareScout 2024). Town & Country participates in Medicare and Medicaid, which may cover some or all costs depending on eligibility.
Has Town & Country had any health inspection violations?▾
Town & Country had 26 deficiency citations in its most recent health inspection (Nov 20, 2025). The current CMS dataset records no fines for this facility.
What are the staffing levels at Town & Country?▾
Town & Country provides 5.47 total nursing staff hours per resident per day, including 0.76 RN hours, 1.49 LPN hours, and 3.21 nurse aide hours. The total staff turnover rate is 31.5%.
How many beds does Town & Country have?▾
Town & Country has 96 certified beds with an average of 83.1 residents per day, resulting in approximately 87% occupancy. The facility is Non profit - Corporation owned and is part of the The Christian and Missionary Alliance chain.
Are there other nursing homes near Town & Country?▾
Yes. This page lists 6 nearby nursing homes in California, including 2 in Santa Ana. Compare their CMS ratings, staffing, inspections and fines before choosing a facility.
What do patients and families say about Town & Country?▾
On Google Maps, Town & Country has a rating of 3.8 out of 5 based on 38 reviews. This is an independent rating from visitors and families, separate from the official CMS government rating of 5/5.

Part of The Christian and Missionary Alliance

This chain operates 2 facilities. View all →