CMS data snapshot: July 2026
Facility results compared with averages for CMS-certified nursing homes in California. Ratings, staffing and turnover measure different parts of care and should be reviewed together.
Comparisons use the matching CMS state averages without a proprietary combined score. Review the comparison methodology.
A side-by-side view of the two CMS inspection cycles included in the current dataset.
Citation counts alone do not show severity. Review the inspection details below for scope, severity and correction status.
Cost data: Genworth/CareScout Cost of Care Survey (2024). Demographics: U.S. Census Bureau ACS (2022).
Swipe tabs for staffing, quality and ownership.
Town & Country is a 5-star Medicare and Medicaid certified nursing home in Santa Ana, California with 96 certified beds. It has been operating since 1981. Its overall CMS rating is 5 out of 5.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Make sure that a working call system is available in each resident's bathroom and bathing area.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
+ 23 more deficiencies
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Sep 17, 1976 |
| THE CHRISTIAN AND MISSIONARY ALLIANCE | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 100% | Sep 17, 1976 |
| ADAMS, JOHN | CORPORATE DIRECTOR | Individual | N/A | Sep 22, 2024 |
| BALDES, KEN | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2021 |
| BOLLINS, ROD | CORPORATE DIRECTOR | Individual | N/A | Sep 1, 2007 |
| CROWNOVER, KEITH | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2022 |
| ELLIS, ROBERT | CORPORATE DIRECTOR | Individual | N/A | Sep 1, 2015 |
| GERLACH, MATTHEW | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2022 |
| KIRK, WILFORD | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2022 |
| LAMENDOLA, JOSEPH | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2015 |
| MORELAND, DAVID | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2015 |
| WALKER, KARI | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2017 |
| WOLFF, AARON | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2018 |
| YI, ROBERT | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2013 |
| GOERZEN, ROBERT | CORPORATE OFFICER | Individual | N/A | Aug 23, 2021 |
| KOLB, GINA | CORPORATE OFFICER | Individual | N/A | Jan 20, 2013 |
| GLASGOW, GORDON | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | May 1, 1983 |
| GOERZEN, ROBERT | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 23, 2021 |
| HOLT, PAT | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 11, 2023 |
| KOLB, GINA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 2013 |
| MELENDEZ, MIRAN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Oct 2, 2000 |
| PRECIADO, MARISSA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 16, 2016 |
| TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE | ADP OF THE SNF | Organization | N/A | Dec 6, 2024 |
| GLASGOW, GORDON | ADP OF THE SNF | Individual | N/A | Sep 1, 1998 |
| GOERZEN, ROBERT | ADP OF THE SNF | Individual | N/A | Aug 23, 2021 |
| HOLT, PAT | ADP OF THE SNF | Individual | N/A | Feb 11, 2023 |
| KOLB, GINA | ADP OF THE SNF | Individual | N/A | Jan 1, 2013 |
| MELENDEZ, MIRAN | ADP OF THE SNF | Individual | N/A | Oct 2, 2000 |
| PRECIADO, MARISSA | ADP OF THE SNF | Individual | N/A | Aug 16, 2016 |
Compare CMS ratings and recorded fines for Town & Country and nearby alternatives.
Distance is approximate. Ratings and enforcement data use the current CMS snapshot; recorded fines are not a complete measure of care quality. How nearby facilities are selected.
This chain operates 2 facilities. View all →