• CMS rates this facility 5/5 stars (above average)
• Has 96 certified beds with an average of 80.2 residents per day (84% occupancy)
• Last health inspection found 25 deficiencies (inspected Nov 20, 2025)
• No fines on record
• Total nursing staff: 5.63 hours per resident per day
• Staff turnover rate: 30.3%
• Part of the The Christian and Missionary Alliance chain (2 facilities)
Town & Country is a 5-star Medicare and Medicaid certified nursing home in Santa Ana, California with 96 certified beds. It has been operating since 1981. The facility scored above average compared to California facilities.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Respond appropriately to all alleged violations.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Provide safe and appropriate respiratory care for a resident when needed.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Provide and implement an infection prevention and control program.
Keep all essential equipment working safely.
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Make sure that a working call system is available in each resident's bathroom and bathing area.
Provide and implement an infection prevention and control program.
Respond appropriately to all alleged violations.
Ensure that residents are fully informed and understand their health status, care and treatments.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Keep residents' personal and medical records private and confidential.
+ 22 more deficiencies
No penalties on record.
Staffing hours per resident per day. The black line shows the national average.
Quality measures as percentages of residents. Lower is better for all measures.
| Name | Role | Type | Ownership % | Since |
|---|---|---|---|---|
| TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100% | Sep 17, 1976 |
| THE CHRISTIAN AND MISSIONARY ALLIANCE | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 100% | Sep 17, 1976 |
| GLASGOW, GORDON | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | May 1, 1983 |
| GOERZEN, ROBERT | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 23, 2021 |
| HOLT, PAT | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Feb 11, 2023 |
| KOLB, GINA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Jan 1, 2013 |
| MELENDEZ, MIRAN | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Oct 2, 2000 |
| PRECIADO, MARISSA | OPERATIONAL/MANAGERIAL CONTROL | Individual | N/A | Aug 16, 2016 |
| ADAMS, JOHN | CORPORATE DIRECTOR | Individual | N/A | Sep 22, 2024 |
| BALDES, KEN | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2021 |
| BOLLINS, ROD | CORPORATE DIRECTOR | Individual | N/A | Sep 1, 2007 |
| CROWNOVER, KEITH | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2022 |
| ELLIS, ROBERT | CORPORATE DIRECTOR | Individual | N/A | Sep 1, 2015 |
| GERLACH, MATTHEW | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2022 |
| KIRK, WILFORD | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2022 |
| LAMENDOLA, JOSEPH | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2015 |
| MORELAND, DAVID | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2015 |
| WALKER, KARI | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2017 |
| WOLFF, AARON | CORPORATE DIRECTOR | Individual | N/A | Apr 1, 2018 |
| YI, ROBERT | CORPORATE DIRECTOR | Individual | N/A | Jan 1, 2013 |
| GOERZEN, ROBERT | CORPORATE OFFICER | Individual | N/A | Aug 23, 2021 |
| KOLB, GINA | CORPORATE OFFICER | Individual | N/A | Jan 20, 2013 |
This chain operates 2 facilities. View all →